DCH Kia of Temecula

Excellent customer service. Explained what needed to be done and got it done timely. Was considerate to all the questions that I had and took the time to answer them. Thanks Explained what needed to be done and got it done timely. Was considerate to all the questions that I had and took the time to answer them. Thanks More

excellent customer service! Always excellent service when I take my Kia in for service. My service advisor this visit was Jeremy Goodman. When I told him between my husband and I Always excellent service when I take my Kia in for service. My service advisor this visit was Jeremy Goodman. When I told him between my husband and I we have had 5 Kia's. He honored an expired coupon for my loyalty to Kia More

don't trust them I took my older car in for a recall. They said I needed a new battery. I went to the battery outlet in my area where I've been going for ten years. Th I took my older car in for a recall. They said I needed a new battery. I went to the battery outlet in my area where I've been going for ten years. They had a battery there but when I told them that the dealership recommended a new one, he tested it first. The test was perfect and I was told my battery would be good at least for another year. Also, the part didn't come in the day it was supposed to, I switched days at work and made transportation arrangements. They failed to call and let me know, so close to noon I called. It took four phone calls to finally get to a person in the service department to give me the information. I had to cancel everything and make all new arrangements, what a pain. I don't think I was treated with the great customer care and honesty they so highly promote. I will not return. More

Great service as always I booked my appointment online the day before, got in and out in reasonable time. Nigel, as always, was courteous and made sure I understood what need I booked my appointment online the day before, got in and out in reasonable time. Nigel, as always, was courteous and made sure I understood what needed to be done. More

Great service, knowledgeable reps, and very timely. The last time I took my car in for service I used the shuttle to go to the mall, and I received a phone call that my car was ready prior to me being The last time I took my car in for service I used the shuttle to go to the mall, and I received a phone call that my car was ready prior to me being finished shopping! Very quick service, and I appreciate their customer service, outstanding job!!!!! More

Just maintenance I'm happy with the service and service writers. It's a little distance to drive, but it makes me have to drive to Temecula so I can shop all my favor I'm happy with the service and service writers. It's a little distance to drive, but it makes me have to drive to Temecula so I can shop all my favorite stores there. Convenient location, nice waiting room and it always great to grab a cup of tea. Thanks Kia. I'm looking forward to my next lease. Kathi G More

Great experience! Daniel was very helpful and Knowledgeable. Pleasant to work with! The Finance department was very thorough and made the signing process a piece of cak Daniel was very helpful and Knowledgeable. Pleasant to work with! The Finance department was very thorough and made the signing process a piece of cake! More

Refunds Waited 2 hours. Asked for James. Must have been the longest contract everrr. Got Alisha finely. Took her 10 minutes to find the one piece of paper Waited 2 hours. Asked for James. Must have been the longest contract everrr. Got Alisha finely. Took her 10 minutes to find the one piece of paper that needed to be filled out. Had me sign it and then said fill out the rest I don't have my glasses on. Then it took her 15 minutes to copy two pages of my contract. Not very friendly with me today at all. Will think twice before doing business with them again. More

If you shop smart, you don't have to haggle DCH Kia of Temecula treated me well and fair. Daniel K. provided excellent service and care throughout the process. Dealerships and salespeople are DCH Kia of Temecula treated me well and fair. Daniel K. provided excellent service and care throughout the process. Dealerships and salespeople aren't the villains many YouTube videos and Yelp reviews make them out to be. You have to do your homework before you arrive at the dealership: know what you want and why, know what your trade-in is worth, and know what you don't want to pay for (and don't pay for it). Car purchasing is a lot like taking a college course. Don't blame the professor for your lack of preparation. Read the purchase agreement. Look at every line and question the finance person what that charge is. In the end, if something makes you uncomfortable about the process, YOU DON'T HAVE TO BUY THAT VEHICLE. Think you might be susceptible to coercion? Look at Costco or AAA's auto purchasing programs. They aren't perfect but there is a protocol which is followed. My advice to you: ask to be shown the actual factory invoice sheet, do not accept some random piece of paper with a dollar value on it. It should come from a binder and have the VIN number on it, the factory of manufacture, and it's port of entry. Take a picture of this document. It's your personal duty to protect yourself from fraud, that's no one else's responsibility other than yourself. More

Excellent Auto Care and Customer Service Kristina Duvall is excellent. I am happy with the service and environment of the dealership. Waiting for my car to be serviced in surroundings such Kristina Duvall is excellent. I am happy with the service and environment of the dealership. Waiting for my car to be serviced in surroundings such as these makes it easier to bring my car in. Everyone I have met is great. I wish they would include a car wash at the end of the service. More