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DCH Kia of Temecula
Temecula, CA
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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383 Reviews of DCH Kia of Temecula
November 11, 2016
Outstanding service Just wanted to let everyone know that Kia of Temecula rocks! Christina in the service department always takes care of us and makes us feel like family Just wanted to let everyone know that Kia of Temecula rocks! Christina in the service department always takes care of us and makes us feel like family. I made an appointment, dropped off my Soul early and it was completed before my appointment time. It was even washed. Wow! We feel so comfortable and welcomed here. Even the sales staff is nice and gave us directions to the nearest restaurant. Somehow they knew that our vehicle was in service...how did they know? I can truly say that when I visit, I feel that I am being treated as though I was royalty. Once again, thanks Christina and the rest of DCH Temecula. Gary you should promote her, she's the best. More
by Raceroni06
Employees Worked With
Christina
October 27, 2016
They did what no one else would do! This is the first time I have ever done reviews. I came in as a last resort to a very long problem and within 30 minutes Corey Miller and the financia This is the first time I have ever done reviews. I came in as a last resort to a very long problem and within 30 minutes Corey Miller and the financial department has put me into beautiful car with no hassles. They were kind and gracious. Never before had this happen at dealership for me....they made me a forever customer. More
by Kindness happened/Debra58
Employees Worked With
Cory Miller
September 18, 2016
1st Time Service Great professional staff and very polite; My daughter and I enjoy their shuttle service and prompt service. Surprise on the first time free oil change Great professional staff and very polite; My daughter and I enjoy their shuttle service and prompt service. Surprise on the first time free oil change; Wonderful incentive; Thank you all! More
by Chavezivie
Employees Worked With
Don Erickson
September 10, 2016
Wont go anywhere else to buy a car Mike Tatcher helped me out after being discouraged at other dealerships. He was friendly, honest and made car buying a pleasure. Also had great custom Mike Tatcher helped me out after being discouraged at other dealerships. He was friendly, honest and made car buying a pleasure. Also had great customer service from Bill the finance manager. Wont go any place else and would recommend them to all my friends. More
by Kyle Bjerke
Employees Worked With
Mike Tatcher, Bill Snyder
August 25, 2016
Alien green soul We had a great experience me and my wife and grandson our sales man was Joey Gonzalez we leased a 2016 Kia soul no pressure he was very professional We had a great experience me and my wife and grandson our sales man was Joey Gonzalez we leased a 2016 Kia soul no pressure he was very professional went out of his way to find my Alien Green Soul found one fresh off delivery truck plastic still on and everything it was great I'm from Hawaii born and raised been here since 1998 3rd new car brought since and by far the best experience we ever had looking forward to a long lasting relationship with this dealership Sincerely Frank More
by AlienSoul
Employees Worked With
Joey Gonzalez
August 24, 2016
Excellent service past the stone wall phone representative On Tuesday, our 2012 Kia Sorento was stuck in neutral. My wife called and was told that they were making appointments for service for a week out. Af On Tuesday, our 2012 Kia Sorento was stuck in neutral. My wife called and was told that they were making appointments for service for a week out. After she explained our situation, she was told that a service representative would call her before 5PM. No one called back. I called again at 9:15 Wednesday morning. I was told that the service manager would call me back. At 11:25 my wife called again. The woman who answered the phone told my wife that the service manager was at lunch. After 24 hours without a car, three phone calls and one email, Gary called me back. Once I explained the situation, he arranged to have the car towed in, and everything was quick, professional, and friendly. The car was back to running like new The people who answer the phones are civil, but they seem stressed; They could not be called friendly. Once I spoke to Gary things could not have gone better. More
by mark maxwell
Employees Worked With
Christina, the service advisor, was the best. She deservs an award if not a raise for her excellent service. , Gary Suit
August 16, 2016
First service Everything was great but this is the first time I have experienced where I paid for the service warranty on the car that includes oil changes but does Everything was great but this is the first time I have experienced where I paid for the service warranty on the car that includes oil changes but does not include tire rotation. Which we have bought several new cars and at least the the first 25,000 miles everything is included. More
by Zpate33
Employees Worked With
Gary Suit
August 08, 2016
Cool guys Very flexible... Didn't have the color I wanted but I'm happy with the deal. Should've gone with all the bells and whistles! Next lease for sure ;) Very flexible... Didn't have the color I wanted but I'm happy with the deal. Should've gone with all the bells and whistles! Next lease for sure ;) More
by Fabiola Piacenza
Employees Worked With
Leo Bautista, Kris Freeman, Bill Snyder
August 08, 2016
Called police department to make dealer return my documents. I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, the I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, they required me to provide a significant amount of personal information for what turned out to be a credit application, despite repeatedly telling them that I would me making my purchase with pre-approved financing check from Navy Federal Credit Union, and that I was not interested in financing from the dealership. The told me that they were required to collect the information in case the pre-approved check from NFCU did not clear (this seems like an unethical practice), and still concerned that they might have done a credit check. Then the sales person (Mike Thatcher) came back trying to change the negotiated price. At that point I tried to grab my documents from the desk, and Mike snatched them aggressively out of my hand. I requested that he return my documents, and he told me that I would not be getting anything back. I then call the police department, and the operator on the phone told me to tell them that they had to return my documents, which they then did. This entire experience had left me very concerned because of the significant amount of personal information that they collected, and they disturbing behavior of the sales person. More
by concerned100
Employees Worked With
Mike Thatcher (Internet Sales Manager)
August 08, 2016
Courteous Friendly Staff! This dealership has quality staff. They're attentive and they really listen to your concerns. They explain everything so it's understandable and clear This dealership has quality staff. They're attentive and they really listen to your concerns. They explain everything so it's understandable and clear. Cory in sales was so helpful and listened to my needs. Kristina in the service center kept me informed at all times. She was so kind and helpful. It's people like her that give the dealership a great reputation! It meant a lot. I felt like they really valued my business. More
by HappyCamper
Employees Worked With
Kristina in service! Also a very nice young man hurrying around tsking care of everyone in line, moving cars. He really hustled!
