DCH Kia of Temecula

Really professional all the time on my service I’m considering buy another Kia in the future considering buy another Kia in the future More

The customer service team was great when I dropped my car in for a recall issue. in for a recall issue. More

This was hands down the best experience I've had at a car dealership. The young man who helped me was very friendly and the service was done quickly and efficiently. I was surprised and very happy! dealership. The young man who helped me was very friendly and the service was done quickly and efficiently. I was surprised and very happy! More

The facility was clean in appearance and the staff were very helpful. I am very pleased with my purchase. very helpful. I am very pleased with my purchase. More

Excellent customer service and the service representatives are very knowledgeable. They go out of their way to make sure they explain everything in detail and do all that they can to ensure th representatives are very knowledgeable. They go out of their way to make sure they explain everything in detail and do all that they can to ensure that your car receives the best service possible. Also the customer Lounge is extremely neat clean and offers amenities while you wait More

In March 2016, I purchased a Kia Soul from DCH Kia of Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit, making it the perfect choice for them. My dad drove this car everywhere, always praising its quality. All maintenance was performed at DCH Kia in Temecula, and when my parents moved to Orange County, they continued to follow the recommended service schedule. Several recalls were promptly addressed by the dealership. I chose this car with the assurance provided by Kia's 10-year, 100,000-mile powertrain warranty. In early May 2024, the car passed its smog check with flying colors, having only 58,000 miles on the odometer. However, in June 2024, while picking up relatives at the airport, the Kia Soul suddenly lost all power and emitted a gasoline and oil smell from the engine. The car wouldn't go faster than 5 miles per hour, and I had to have it towed back to DCH Kia in Temecula at a cost of $300. After a weekend, the service advisor, Mr. Christopher Koontz, informed me that the catalytic converter was faulty. This diagnosis was perplexing, given that the car had recently passed its smog check. Additionally, I noticed the engine had been burning oil and there was a gasoline smell on the oil dipstick. Despite these issues, Mr. Koontz stated that replacing the catalytic converter would cost $2,900, and I had already paid $300 for the diagnosis. I contacted Kia corporate in Irvine, California, but they refused to honor the 10-year, 100,000-mile powertrain warranty. Enclosed are pictures and videos showing rows of vehicles with blown engines at the dealership, indicating a widespread problem with Kia's GDI engines. I strongly advise against purchasing a vehicle from DCH Kia in Temecula, and I regret recommending this dealership to friends and family. Kia and Hyundai do not stand by their products, and now my elderly parents are without their beloved car. More

Absolutely the worst. From buying, to parts to service. Very shady. They charged me twice for work that was never preformed. Avoid . From buying, to parts to service. Very shady. They charged me twice for work that was never preformed. Avoid . More

Awesome service and clean and good staff helped me with my problems and part on order my problems and part on order More

Jeremy has been always very helpful with all of my car repairs. He is trustworthy, knowledgeable, and kind. Thank you Jeremy! repairs. He is trustworthy, knowledgeable, and kind. Thank you Jeremy! More

By far the worst customer service I've ever experienced with car dealerships. Disclaimer: can't say anything bad about employees they are just following the directions of management. We have 2 Kia's in with car dealerships. Disclaimer: can't say anything bad about employees they are just following the directions of management. We have 2 Kia's in the family and both cars have had multiple issues. Took a year to get one issue finally resolved after calling corporate. The other car they fixed after a few months of not being able to fix it. Now the same issue is back and even worse. They take your car in for service but they actually won't get to it for a few days in the meanwhile they won't give you a rental car. Have asked to talk to the manager multiple times and all I get is a voicemail over and over and over More