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DCH Kay Honda
Eatontown, NJ
8,440 Reviews
Buy or lease a Honda at a New Jersey Honda dealership with a huge selection of vehicles and a proven history of delivering customer happiness. At DCH Kay Honda, we do more than sell and service cars—we take care of our customers The DCH Way.
Our Honda dealership in New Jersey has built a business geared towards your complete satisfaction and peace of mind. Whether you’re shopping for a new, certified or used vehicles, looking for Honda parts and accessories, or bringing your vehicle in for routine maintenance, you always receive the highest level of customer service and personal attention here…simply because you deserve it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 8,440 reviews
May 10, 2019
Service on my 2018 CRV I had a problem with my automatic headlights and my blue tooth phone connection. Max, my service adviser was very courteous and attentive. I felt I had a problem with my automatic headlights and my blue tooth phone connection. Max, my service adviser was very courteous and attentive. I felt that I was being heard. He assured me that I could contact him if there were any further issues. More
by JenTom
Employees Worked With
May 10, 2019
Happy customer Both Amanda and Rocco were so friendly and helpful. This was a routine maintenance appointment but Amanda spent a lot of time with me going over some Both Amanda and Rocco were so friendly and helpful. This was a routine maintenance appointment but Amanda spent a lot of time with me going over some of the electronic components in my new vehicle that I had not yet picked up on More
by Amagmom
Employees Worked With
Amanda and Rocco in the service dept
May 09, 2019
Very helpful and friendly My family has used Andres to buy 3 of our cars and we are all extremely satisfied! He took us as soon as we walked in and had us in and out! Did every My family has used Andres to buy 3 of our cars and we are all extremely satisfied! He took us as soon as we walked in and had us in and out! Did everything to ensure we were comfortable and answered all the questions I had! I was extremely satisfied and will definitely be back! More
by Semo14
Employees Worked With
Andres Espinosa
May 08, 2019
Service and Finance are fantastic, but don't buy a car here This review is going to be rather mixed. My most recent interactions with DCH Kay Honda were excellent. However, the car purchasing experience was n This review is going to be rather mixed. My most recent interactions with DCH Kay Honda were excellent. However, the car purchasing experience was not and I would warn potential car buyers that these guys will say anything to get you into a vehicle without giving you the best price possible. I bought a 2019 Honda Accord Touring Hybrid exactly a year ago from DCH. Over the past year I have had nothing but issues with the infotainment system. If you search the Internet, you will find wide-ranging issues with this system and the fact that it constantly reboots. Contacting Honda and DCH to fix the issue resulted in nothing but wasted time. Honda does not stand behind their vehicles when issues like these arise and DCH refused to answer my inquiry when I wanted to sell the car back to them. I got so disgusted with the vehicle that I sold it to my local Lincoln dealer and got an MKZ hybrid. I am never looking back. I will say that in the past few days, Kal Ismail in the finance department did an excellent job of helping me get refunded on my extended tire warranty after I ditched the vehicle. I will also say my visits for general service issues were excellent thanks to people like Tiffany Wessler, who was very accommodating and energetic. There should be more people like Tiffany working for dealerships. However, my experience with my salesman, Ronald Marino, and manager Mike Lyttle was anything but satisfying. Both of them were absolutely willing to see me walk out of there with the worst deal possible. Not knowing much about leasing, they excitedly agreed to a leasing proposal which I found out later that day was highway robbery. I decided instead to purchase the vehicle but walked out of the dealership unsatisfied with the price I was being offered. Mike Lyttle and I had a phone conversation where he laid on some heavy BS to me about how great the deal he was giving me was, and that since he was from my home town, he would never give me anything less than the best price. Well, I fell for that BS, bought the vehicle, and was aghast to find that the very next day, DCH was advertising the same hybrid touring model for $1,000 less than what I paid. Similar negative Google reviews about DCH confirm that this is not the first time these guys have lured customers into sales with this kind of sales tactic. While DCH has a wealth of positive reviews, I am sure the negative ones come from people like me that walk into the dealership, have no idea what they are getting into, and are taken full advantage of by the salesmen. I have a friend that leased her vehicle from DCH in Freehold, and she said the salesmen there were completely different and much more willing to make an honest deal. For that reason, if I ever consider purchasing a Honda again (which I probably won't), it certainly won't be from DCH Kay Honda. The fact that they lied to me about getting a great deal and would not even respond to inquiries when I was having great difficulties with one of their vehicles tells me this is not a place to do business with again. More
by NJRonbo
May 08, 2019
Purchase Accprd I returned to DCH Kay, since I purchased my last vehicle at this location. After researching my purchase selection, and selecting the vehicle from inv I returned to DCH Kay, since I purchased my last vehicle at this location. After researching my purchase selection, and selecting the vehicle from inventory listed online, we were able to establish a Fair Market Purchase price, I am now driving that new Accord. More
by Glen_from_LHarbor
Employees Worked With
Ronald Marino
May 07, 2019
Above and beyond Arnaud and the team were extremely professional, quick, and accommodating. Arnaud went above and beyond the already great customer service I receive a Arnaud and the team were extremely professional, quick, and accommodating. Arnaud went above and beyond the already great customer service I receive at this dealership. I’ve leased many hondas in my lifetime and each time they’ve raised the bar in service excellence. When I tell my friends and family about my experience here they can’t believe that a dealership would go to such lengths (as they’ve never experienced that at their own dealerships). I highly recommend using them in the future. More
by MD
May 07, 2019
Excellent service Always take our vehicles for service at DCH Kay Honda. They treat everyone professionally and take great care of our vehicles, always a pleasant exper Always take our vehicles for service at DCH Kay Honda. They treat everyone professionally and take great care of our vehicles, always a pleasant experience! More
by irishclover573
Employees Worked With
Amber Bonilla
May 07, 2019
Sales and Service Dayna was helpful, but not pushy, which I liked very much. She's an excellent sales person. Armando was knowledgeable and easy to work with when I was Dayna was helpful, but not pushy, which I liked very much. She's an excellent sales person. Armando was knowledgeable and easy to work with when I was signing the papers. He also remembered me 6 months later, which is impressive. I just went for my first service appointment. Amber in service got me in and out in the amount of time that was estimated, which was very helpful because I had to go to work. All employees were pleasant to deal with. More
by Welshman
May 07, 2019
Great experience Scott was so helpful. I had let them know what I was looking for ahead of time and he had several cars ready for me to look at when I arrived They ex Scott was so helpful. I had let them know what I was looking for ahead of time and he had several cars ready for me to look at when I arrived They expedited the process once I chose a car and I was out of there so quickly. We love our new car More
by Mholtz
May 06, 2019
Excellent Experience Initially, I was very apprehensive about purchasing a car as I have not purchased a new car in a number of years. The folks at DCH Kay Honda were ver Initially, I was very apprehensive about purchasing a car as I have not purchased a new car in a number of years. The folks at DCH Kay Honda were very straight forward and easy to work with. It started with a phone where the representative, Mark, laid things out very clearly. I made an appointment for the same day. When I arrived I was immediately assisted by Scott Wendling. He walked me through everything about the car. As I said, I have not purchased a new car in a number of years so all of the bells and whistles on the new car were a little overwhelming. Scott explained everything. He was very detailed oriented. He was then very hands on in getting the paper work processed so I could ride away in my new car. The only suggestion I have is the time for the paper work took a little while but it was a Saturday afternoon and the dealership was very busy selling cars not playing games which is the way it should be. Thank you to everyone at DCH Kay Honda. More
by Excellent Experience
