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DCH Honda of Oxnard
Oxnard, CA
411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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411 Reviews of DCH Honda of Oxnard
October 25, 2013
Their service/parts department is the WORST. I took my Honda Civic to have a mirror replaced. Mr. Clint Stremcha assured me that the was going to be in the next day at 8:00 am. Actually he said "it is gua Honda Civic to have a mirror replaced. Mr. Clint Stremcha assured me that the was going to be in the next day at 8:00 am. Actually he said "it is guaranteed to be here tomorrow." The next day I called him to confirm that the part had arrived, and to my surprised, or not, the part wasn't there. Mr. Stremcha told me "I guess the parts department never order it... I don't know what to tell you... I guess they couldn't locate it..." It turns out that the part was never ordered. I asked Mr. Stremcha if he could order it for me, and to give me an estimate as to when it would arrive; his answer was that he was getting off work that evening and going on vacation for more than one week; basically that he wasn't WILLING to help me, nor could he find another customer representative to do it because as he put it, everyone was 'very busy with other customers." I said "thank you, I'll go somewhere else". I went to a local body shop (not a HONDA dealership) where my car is getting fixed. The part only took one day to get the part. AVOID THIS PLACE. There is absolutely no such thing as "Great customer treatment". More
by MHurtado
Employees Worked With
Clint Stremcha
September 22, 2013
TJ was awesome, your prices were much better than in SB, definitely worth the drive!!! I was also declined financing by them but was able to drive a car home from Oxnard after my vehicle suddenly died and I definitely worth the drive!!! I was also declined financing by them but was able to drive a car home from Oxnard after my vehicle suddenly died and I wasn't sure how I was going to pick up my kids after school. They love the new car and I love being able to take care of them. Thank you TJ for making it happen for me. You removed a huge stress for me when I have plenty of it elsewhere. I'm so grateful! (And I Fit anywhere!) More
by laraconrad
Employees Worked With
TJ, T.J. Johnson
September 03, 2013
The dealership and salesman were very friendly and courteous and even the financial end of it . Mason went out of his way to find and or get what we wanted and stay within the budget we wanted. Time courteous and even the financial end of it . Mason went out of his way to find and or get what we wanted and stay within the budget we wanted. Time was taken to explain the car and the controls. So yes I would recommend this salesman and dealership to my family and friends More
by vernhonda
Employees Worked With
Mason
August 19, 2013
My first service experience was great! The staff who I came across were all friendly and helpful. The wait time to speak to a service advisor wasn't long at all and he handled all my requests properly, in came across were all friendly and helpful. The wait time to speak to a service advisor wasn't long at all and he handled all my requests properly, including getting shuttled to where I needed to be. They called to notify me of when my car would be ready and it certainly was ready at a timely manner when I came back to get my car. I found it very kind and good customer service that my service advisor, Aquilino walked me back to my car after everything. I had requested to have my trunk vacuumed and when I saw it wasn't, Aqui told one of the employees to take it back to the cleaning area and vacuum the areas I wanted to have vacuumed. I really appreciated that he did that and was willing to satisfy my needs and make it a good experience for me overall. I would definitely get all my services done at Honda of Oxnard and recommend it to others! :) More
by delar8
Employees Worked With
Aquilino Velazquez, Aqui Velasquez
July 13, 2013
I bought my car from DCH Oxnard in 2008 and brought it back to the service department for a delaminating paint issue. It turned out that Honda's warranty had already run out on the paint but the Service M back to the service department for a delaminating paint issue. It turned out that Honda's warranty had already run out on the paint but the Service Manager Stuart made some calls and was able to get it handled for me. The body shop mixed up some of the wiring in my car when they were replacing my hood and caused some electrical problems but Stuart had me bring it back in and comped me a rental vehicle while it got fixed. My car looks as good as new and I couldn't be more pleased with the way that the service was handled. DCH Oxnard's fair and reasonable handling of my car's issue has restored my faith in Dealer Service! I'll be bringing my car there for the upcoming maintenance. Thanks again guys. More
by a476240
Employees Worked With
Stuart Katz, Andrew, Martin Esparza, Stuart Katz, Martin Esparza
July 11, 2013
Rude sales person; Ignore customers; long waiting time (no other customers in the early morning should not find an excuse of busy). Don't go there except you want to be sick. (no other customers in the early morning should not find an excuse of busy). Don't go there except you want to be sick. More
by Jayjay1000
Employees Worked With
a sales girl and her manager
July 08, 2013
We had a superb experience at DCH Oxnard. Ron Anthony was a wonderful salesperson who made our buying experience painless!! He is a true professional who takes great pride in his carreer! It is no wond was a wonderful salesperson who made our buying experience painless!! He is a true professional who takes great pride in his carreer! It is no wonder he has earned so many awards in the 10+ years he has been an employee. There was a problem with our new car, but Ed Matthews took care of everything for us and made sure all was good with the replacement car. Lalo and Stewart also helped us when the issues were occurring with the new car and their help is truly appreciated! I will defiantly recommend DCH Honda of Oxnard and we have already shared our positive buying experience at DCH HONDA of Oxnard with our friends!!! More
by Kerrygordon
Employees Worked With
Ron Anthony, Ed Matthews, Lalo Miranda, and Stewart Katz, Lalo Miranda, Stuart Katz, Ron Anthony
July 08, 2013
Customer service is professional and courteous. Aqui has handled most of my service and is a stellar Service Writer. This is my first experience with Andrew and found him extremely helpful and knowledgeable handled most of my service and is a stellar Service Writer. This is my first experience with Andrew and found him extremely helpful and knowledgeable. Great staff and service! More
by BCarl
Employees Worked With
Andrew and Aqui, Aqui Velasquez
June 24, 2013
Overall a great experience. I was surprised how easy the transaction was and they even threw in a few extras! I've always been partial to Hondas but after this experience purchasing the 2013 Honda Pilot, I' transaction was and they even threw in a few extras! I've always been partial to Hondas but after this experience purchasing the 2013 Honda Pilot, I'm also loyal to DCH Honda of Oxnard. More
by ecker510
Employees Worked With
Juan Carlos at first then Javier., Javier Esquivel
June 10, 2013
I brought the car in to obtain an oil change and a have the car checked for a number of items I thought it was likely time to have checked. I especially wanted to check the tires since they were past the the car checked for a number of items I thought it was likely time to have checked. I especially wanted to check the tires since they were past the mileage I normally get. I was told that I had plenty of tread left during the sight inspection as I checked in. These were the tires I purchased at this dealership and it appeared that I was going to get at least 50% more mileage over tires I had purchased elsewhere for my 2006 Honda S2000. I was later informed, upon a detailed examination, that I had 8 screws and nails in 3 tires, so I had a new set installed. I left instructions to fix or re[place anything that needed it and call me to let me know when to pick up the car. I have always been treated fairly and am confident that I will continue to be treated that way. When the call came, the car only needed the oil change and the tires. I recommend this Service Department, as well as the Sales Department to everyone. This is why I drive from Santa Monica or Malibu to Oxnard to have my cars serviced instead of taking them down the street from my office to the Santa Monica dealer's Service Department. No, This is not a plant. I have been using this dealership since 2000 and will continue to do so. If Martin is not around, Clint, Aquii or Mike will take care of me. We have bought our last two Honda's from this dealership. We are extremely happy with them. More
by mhainkel
Employees Worked With
Martin Esparza, Martin Esparza
