DCH Academy Honda

I have a service appointment at 9 AM, I did not receive any update until I called around 2:30PM. I was told they need 3 more hours to complete the service. So they have to do a fuel injection recall for th any update until I called around 2:30PM. I was told they need 3 more hours to complete the service. So they have to do a fuel injection recall for the whole day. So disappointed. More

DO NOT GO HERE. BUYER BEWARE. They are completely unprofessional, predatory, and have no transparency. If you ask them direct questions they will lie to you if it be BUYER BEWARE. They are completely unprofessional, predatory, and have no transparency. If you ask them direct questions they will lie to you if it benefits their bottom line, and gets you out the door. They will double/triple down on the lies, and be defensive if you bring discrepancies to their attention after you leave. Instead of attempting to defuse the situation, and find a solution. At least in the case of my sales person. If you do a lease trade in they will sell your trade in vehicle to make money before sending a lease buy out check, or contacting your former leasing company in any way. This leaves you still financially and legally responsible for a vehicle no longer in your possession. They certainly won't inform you that they intend to sell your lease trade in vehicle before actually facilitating the transfer of the trade in. Once you’re out the door, and realize what’s happening they'll tell you on the phone that the lease buy-out check just takes some time to be sent, and redirect you to a finance department voicemail to get more information. They won't call you back if you leave a detailed message. This was their response and course of action without me revealing I knew they were actively selling my trade in. I was curious if they would be up front, and transparent. They were not. Ask IN WRITING how they intend to facilitate your trade in before you’re out the door. Otherwise, you're stuck being legally responsible for 2 cars until they find a buyer. Luckily for me they sold my former vehicle in just less than 2 weeks (something I’m sure isn’t always the case). A day after the listing for my trade in disappeared from the web my former leasing company said they had received the buy out payment, and odometer statement. All information obtained through my own due diligence. No transparency. Moving on - During a sale they won’t even discuss the option to transfer your plates from your old passenger vehicle to your new one. Something I have always done. If you do happen to question about transferring your plates they will lie to you in order to avoid the extra paperwork, and potential loss in revenue they can sometimes gain by doing new plates. I was told transferring plates wasn’t even possible because the new car was in a different weight class than my previous vehicle. NOT TRUE. They’re both passenger vehicles. Don’t fall for it. I was told all paperwork would be emailed, and physical copies would be sent to me. They gave me no documentation before I pulled away. I was told it would be emailed to me. I had to follow up a week later, and go through multiple email exchanges to receive ALL the documentation. They flat out ignored me when I followed up in the same email exchange about being mailed physical copies. Honestly, I didn't ask or want physical copies, but don't offer something at the point of sale you never intend on doing, and don't flat out ignore the question when I follow up. Now nearly a month later they tried to charge me an additional $114, and strap me with the UPS fees to send me my new plates, and registration. Reasons for the extra registration fees included but were not limited to 'DMV shortages'. Shortages of what? No answer. They then pivoted, and tried to tell me that it was because I only paid for license plate transfer fees at the time of my sale. Something I explicitly asked for at the time (as previously mentioned here) and was told wasn’t even an option. Of course, at no point was there an offer to send me documentation to reflect proof of the additional fees they were requesting. As soon as I pushed back on these additional fees, and UPS mailing charges they almost immediately agreed to ‘waive them.’ What does that tell you? I think most people understand when entering a car dealership that they are trying to get the best deal for themselves. However, there's an honest way to do it, and a wholly deceitful, and predatory way to get a 'customer' out the door with a sale. More

Alex is a great salesperson who sold me my crv 2025 thanks for him being there thanks for him being there More

An Absolute pleasure dealing with Megan and Chris. Professional, Courteous and extremely knowledgeable. Highly recommend. Professional, Courteous and extremely knowledgeable. Highly recommend. More

Unfortunately you better think twice about this dealership, they will get you with a bunch of fees that you don’t see at first..why do they gives a salesmen that they know they will get rid off in dealership, they will get you with a bunch of fees that you don’t see at first..why do they gives a salesmen that they know they will get rid off in a couple of days?stay away!! More

Had a great experience ant DCH Honda. Amazing sales rep Michael C. We purchased two cars in one month and he was very patient and he worked with us what we could afford. We are very happy Amazing sales rep Michael C. We purchased two cars in one month and he was very patient and he worked with us what we could afford. We are very happy with the outcome and I would highly recommend DCH Honda. More

Megan Byrnes and her associate Enrique were very helpful, honest and professional. I would purchase another vehicle from them and recommend them to family. helpful, honest and professional. I would purchase another vehicle from them and recommend them to family. More

I have worked with Megan for several deals over the years. She has always been honest and easy to work with. I’ve been buying my cars from DCH Honda for about 15 years. Reliable, trusting service. years. She has always been honest and easy to work with. I’ve been buying my cars from DCH Honda for about 15 years. Reliable, trusting service. More

Ernesto was phenomenal in getting me out of a bad note and into a wonderful vehicle. Cannot thank you enough! and into a wonderful vehicle. Cannot thank you enough! More