Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DARCARS Toyota of Baltimore
Baltimore, MD
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 153 reviews
March 30, 2017
Appalling--avoid My husband and I have had an absolutely APPALLING experience with this god-awful dealership. I urge you—for the love of all things holy—go anywhere e My husband and I have had an absolutely APPALLING experience with this god-awful dealership. I urge you—for the love of all things holy—go anywhere else for your car needs. Anywhere at all. We found a Toyota on their website that we wanted to buy. We phoned Darcars and spoke to Adula, who told us they had the car and we could come the next day at 10 to try it out. We got there around 10:20—no Adula. Apparently he just hadn’t shown up yet, so we waited and waited. When he finally got there, we learned that the car wasn’t even on the lot—it was at the Silver Spring location. Even though they told us it was there. Here’s the thing with the salespeople here—they just lie through their teeth to you. We were annoyed, but agreed to fill out all the paperwork there in Baltimore, and then Adula would drive us to Silver Spring, where our car would be ready and waiting to go. Apparently the manager, Eric, had called ahead and sorted it all out. Of course when we got to Silver Spring, the car was nowhere to be found. Seems Eric had lied to us about calling them, because the car was not only seven cars back but had a dead frigging battery, and Darcars Silver Spring didn’t know anything about it. We waited several MORE hours here, reaching such a point of irritation that the manager in Silver Spring gave us his own car and $40 to go get lunch. In all, it took over five hours for us to purchase our car. But it didn’t end there. To make up for their appalling, unprofessional, unacceptable service, Darcars Baltimore offered us free car washes and gas refills. Plural. I took the car once to get the gas refill, which took about half an hour. After that, they refused to fill it again. Yesterday, we took the car to get our free car wash and to pick up our permanent registration and plates. It took them over half an hour to wash just the outside of the car. When my husband inquired, they told him to “be patient, man” and that it would be another 15 minutes to wash the inside. We told them to forget it and left. Turns out they hadn’t bothered to put our old license plates back in the car—which we needed to return to the DMV—and when we called to ask where they were, we were told we had to drive the half hour back and pick them up ourselves. Couldn’t they mail them, we asked, since it was entirely their error? No, of course not. So here we are, having to drive a half hour back to this inept, sorry excuse for a dealership, all to fix yet another of their mistakes. We will NEVER return to this place and unless you’re a total masochist don’t set foot near it. More
by rachelb
Employees Worked With
Adula Carr, Erick Caballero
March 02, 2017
Thank you for placing me in a new SUV You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much More
by Courtcourt
Employees Worked With
Waverly Chambers
January 14, 2017
Leasing Rav4 He explained everything in a very clear way. He assisted me in any step of the leasing process and really worked hard to match my requests. It was a g He explained everything in a very clear way. He assisted me in any step of the leasing process and really worked hard to match my requests. It was a great buying experience More
by Ale86
Employees Worked With
Glenn Scott, Waverly Chambers, Devin Jones
January 02, 2017
Costco Auto Program Purchase I purchased a new Tacoma through DARCARS and the Costco Auto Program. Murel Hurt was knowledgeable, helpful, and accommodating. I would recommend h I purchased a new Tacoma through DARCARS and the Costco Auto Program. Murel Hurt was knowledgeable, helpful, and accommodating. I would recommend him to a friend. Overall quite please with the process and my purchase, but it took longer than I was expecting. Devin Jones was excellent. He broke down every part of the finance process and payments. He made it easy to understand. He also made a few extra phone calls to ensure I was getting the lowest rate possible. More
by J Meyer
Employees Worked With
Murel Hurt, Devin Jones
December 30, 2016
Great Experience They made it clear from this beginning that they wanted to make me happy and they really did. I know I must have been a frustrating customer but even They made it clear from this beginning that they wanted to make me happy and they really did. I know I must have been a frustrating customer but even at the end of everything, they was still smiling at me and ready to please. They went over everything step by step and made sure I fully understood what I was signing. I really recommend this place. More
by Esther Paseda
Employees Worked With
Glenn Scott, Waverly Chambers, Devin Jones
December 29, 2016
Friendly and helpful staff Waverly and Devin were excellent all around. Both were very friendly and helpful. Waverly made sure I got what I wanted and he was willing to work wit Waverly and Devin were excellent all around. Both were very friendly and helpful. Waverly made sure I got what I wanted and he was willing to work with me. I would recommend! More
by Aac0604
Employees Worked With
Waverly Chambers, Devin Jones
December 23, 2016
Mr Waverly Chambers Jr. I was Leary coming all this way to purchase a car but his charm and warm welcome made it much easier. He was very professional, knowledgeable about th I was Leary coming all this way to purchase a car but his charm and warm welcome made it much easier. He was very professional, knowledgeable about the cars they had and helpful to our situation. I would recommend anyone to purchase at DarCars in Baltimore. More
by Lovinglife83
Employees Worked With
Glenn Scott, Waverly Chambers, Devin Jones
December 14, 2016
Not knowledgeable or thorough I brought my car in for several issues. They kept it overnight and the service rep called me several times to tell me what the mechanic found that nee I brought my car in for several issues. They kept it overnight and the service rep called me several times to tell me what the mechanic found that needs to be repaired. I agreed to three repairs (engine mount, replace spark plugs, and induction service). The service rep either didn't know much about cars, or was very bad at explaining things because he couldn't answer any of my questions. I had to Google the repairs to find out what they actually were, and if I needed them. These repairs cost $600. Then, when I went to pick up the car, I turned it on and heard a new noise. This was at 6pm after work. A different service rep came out and said they didn't have any mechanics left to look at it so I'd have to leave it another night. He called me the next day and said the car needs a new starter, which would be $500. How did they miss that on the first day when they said they did a 24 point inspection? I called a couple other repair shops and they quoted me a max of $350 for the same repair. I will not go here again. They are not knowledgeable, can't explain things, waste your time, are either not paying attention or going too fast to do their job well, and they are pricey. If I"m going to pay a premium by going to a dealer, I expect top-notch service. More
by LM708
Employees Worked With
Damien, Bill
December 03, 2016
Amazing Service The sales consultant Waverly was awesome will be a repeat customer for life !!!!!!🙂 Was very pleased and informed of everything from the test drive t The sales consultant Waverly was awesome will be a repeat customer for life !!!!!!🙂 Was very pleased and informed of everything from the test drive to the financing. More
by Jeminat
Employees Worked With
Glenn Scott, Waverly Chambers, Devin Jones
November 29, 2016
Awesome service I really love being greeted when I'm out, especially when I'm spending money. Waverly Chambers is friendly and professional. I would recommend stoppin I really love being greeted when I'm out, especially when I'm spending money. Waverly Chambers is friendly and professional. I would recommend stopping by, customer service was definitely at the center of this visit. More
by Lady Hardison
Employees Worked With
Waverly Chambers, Devin Jones
