DARCARS Chrysler Dodge Jeep RAM of Silver Spring

I took my car to the service department, the service department held my car for over a week, the service advisor called and stated that they would have to do a diagnostic on the vehicle to find out the department held my car for over a week, the service advisor called and stated that they would have to do a diagnostic on the vehicle to find out the cause of the problem and the fee was $270.00, I said okay. Less than 20 minutes the advisor called back and informed that I would have to pay $1200 more for 5 more hours to diagnose the car. This is a total ripoff. I am lost for words as to why and how the diagnostic fee would move from $270 to $1200 more in minutes. This is unheard of. Darcars Chrysler service department claimed they did not find the issue but would not release my car until I paid $270 even though I did not get the service they promised. This company should not be operating/conducting any business if they are constantly scamming customers. I called Darcars headquarters to look into the issue and all I got was more of the same excuses. I had to tow my car off the property without getting a diagnosis but still had to pay $270. This is not the first time I have being scammed by the service department. I am tired of it. I want my hard earned money back. I did not get the service I paid for. Time for them to shut down the scam shop. More

Not professional, no personality, lifeless, misleading , dishonest, not trustworthy, chauvinistic, disrespectful, racist, hustlers and deceitful , dishonest, not trustworthy, chauvinistic, disrespectful, racist, hustlers and deceitful More

Charged me 5 grand above msrp cause they are struggling. Dont be fooled, many other dealerships are not practicing this and manufacturers are even upset with the dealerships that are up-charging fees to con Dont be fooled, many other dealerships are not practicing this and manufacturers are even upset with the dealerships that are up-charging fees to consumers. However purchased here regretfully because I couldn't find the very specific model with all the extras that I wanted and needed elsewhere. They wouldnt ship to me so I had to drive half across country to pick up. Adan Romero was my salesman and he was very nice but seemed like he was new. He didnt teach me much about my new vehicles features even though there were alot. He taught me about the screen mostly. He was attentive and seemed like he was doing his best for his experience. I did have to go later to a local dealership to be taught about my vehicles features. Jeffery Gonoa was my finance person but a lady was the final finance person day I picked up my truck. We had some confusion after leaving dealership about my paperwork. Tried many times but had to call corporate before I finally could get a callback. They only keep one finance person on site and they are always busy and routinely stay late. More

This is a review of Chrysler/Dodge Service department. I bought my vehicle (2012 Dodge Durango) brand new from their dealership back in 2012 and have been using the service department for many years now mai bought my vehicle (2012 Dodge Durango) brand new from their dealership back in 2012 and have been using the service department for many years now mainly for recall work. For routine maintenance I typically either do it myself or take it to a trusted independent mechanic. Over the last couple of years I've taken my vehicle to their service center 3 separate times for the infamous "fuel pump relay" recall. Each time they would perform the recall and each time the recall (external relay) would fail within months causing starting issues and stalling. This happened again recently, which I confirmed by pulling the relay and noticed the same issues, so I decided to take my car in for them to take a look. They checked out my vehicle and Bryan Paige, my Service Advisor, came back and told me that the recall work is "fine" and my issue was "100% the fuel pump" which would cost me almost $2,000 to fix! Not only that, he told me the technician checked my spark plugs and said they were all loose and could be "easily rotated by hand" and to fix would be another $600. I found this interesting because I did not have any misfire codes and I just had the plugs replaced less than 20k miles ago. I refused all services but was yet charged a $220 "diagnostic fee" because the "issues" they found were not related to the recall, even though I knew they were. I begrudgingly paid the fee and refused all other services and went home. I ordered extra fuel pump relays and that weekend I decided to change the relay as well as check the spark plugs myself just in case. Turns out the plugs were all tight and within torque specs!! I had a mechanic friend check out the fuel pump and said it was fine too! The folks at this service department are straight up liars and crooks! I would not go here for anything other than confirmed recall work or covered maintenance work and even then I would reconsider. Stay far away from this place. I'm still in shock as I've been a customer for almost 10 years all of which Bryan was there and he lied directly to my face!! More

Horrible. After buying my 2016 Ram ProMaster at Darcars, I came for two appointments. Both times, they lost the parts. I took off work twice. I came for two appointments. Both times, they lost the parts. I took off work twice. More

Could not have asked for anything more - great people! My wife and I could not have asked for anything more from the team at DARCARS. The sales manager C.A., and our salesman Boulandi, were incredible. B My wife and I could not have asked for anything more from the team at DARCARS. The sales manager C.A., and our salesman Boulandi, were incredible. Both went above and beyond our expectations to make sure that we got everything we were looking for, with top notch service and a price that could not be beat. Nora in finance was a pleasure to work with and got us back on the road with our new Willys in no time. I would highly recommend the team at DARCARS - we'll be repeat customers, for sure. I would give them more than 5 stars if I could. More

Buyers Beware ! These people will do anything to sell you a car. After you step out of the door or fill out the customer service survey, you are on your own! They w ! These people will do anything to sell you a car. After you step out of the door or fill out the customer service survey, you are on your own! They will not help you and they will block your number! We had to call the Jeep customer service for an issue that arose with our Jeep (brand new) as the dealer refused to help with the issue. Jeep called the dealer manager and he agreed on a one-time courtesy exception and the dealer called us with an appointment. We showed up to the appointment and no one in the service department knew about the issue (and of course, the manager wasn't there either. Even though there was an agreement to fix the issue (between corporate and the dealer) to fix the wheel, they refused to fix it and said they knew nothing about it. We asked for an explanation as they were the ones who called us with the appointment date and time, but no one there seemed to know or to care about it. More

Smooth , easy , used car buying experience A + One of the best car buying experiences ever. I found a slightly used 2019 Camaro online for sale at this dealership . I dealt with the Mgr Chris via s One of the best car buying experiences ever. I found a slightly used 2019 Camaro online for sale at this dealership . I dealt with the Mgr Chris via several phone calls and emails . I live 3 hours away in NJ and we setup a pickup date and time . I was in and out in a few hours after securing financing there and was back in NJ early in the afternoon..dont hesitate to buy from this awesome dealership..No hidden fees or add ons.. More