DARCARS Chrysler Dodge Jeep RAM of Silver Spring

Best Experience Buying A Car I first met with Jordan on a Friday and was treated well throughout the whole process. He was very professional and accurate with the information prov I first met with Jordan on a Friday and was treated well throughout the whole process. He was very professional and accurate with the information provided. I returned on Saturday to pick the vehicle up after inspection and again had the pleasure of working with Jordan. He answered all of my questions and I left the dealership a very happy buyer. I had such good service provided that I have recommended everyone I know interested in purchasing a vehicle to go see Jordan. It was a pleasure working with someone who is there as a guide and not just a salesperson. There was no forcing or any pressure in purchasing the vehicle, which I really appreciated. More

Jordan was very friendly and did everything he could to help us. The manager, Aaron, worked with me on the price of the vehicle. The car is great! The only thing that I was disappointed in was that I could help us. The manager, Aaron, worked with me on the price of the vehicle. The car is great! The only thing that I was disappointed in was that I couldn't get the dents out of the car before I took it home. The service man that was supposed to do it was very difficult to schedule with. More

I had a great buying experience with Jason Noa and the team at DARCAR last night. Was the price great. That depends upon how you define great. I felt it was fair both on the trade in and new car price. Th team at DARCAR last night. Was the price great. That depends upon how you define great. I felt it was fair both on the trade in and new car price. This was after very bad experiences in the past 18 months purchasing cars at Russell BMW and Koons Mercedes and more recently looking at new cars at Koons Jeep. If you are looking for a new Jeep, Dodge, or Chrysler, I would strongly encourage you to give Jason Noa and the team at DARCAR a chance. I feel confident that you will be happy. More

I had a great experience with Mark at Darcars. He was very attentive, professional and honest. I am a self proclaimed "tire-kicker" Mark was patient with me while i test drove several cars over several m very attentive, professional and honest. I am a self proclaimed "tire-kicker" Mark was patient with me while i test drove several cars over several months. He didn't push me into making a decision and allowed me enough time and space to make a good decision. I am very happy with my new Jeep. I also worked with Troia in the finance department. She did a great job explaining all of my options and never pressured me into making a decision. All in all i am very happy with my decision to shop at Darcars and would recommend it to my friends and family. More

The people were very friendly - even those we were not dealing with. I didn't feel the pressure I expected from a car dealership and that was nice. The place seemed relaxed with time for humor, while ge dealing with. I didn't feel the pressure I expected from a car dealership and that was nice. The place seemed relaxed with time for humor, while getting the business done. It just took longer than expected, like all day. More

Valentyn has an inviting, friendly, yet professional personality and approach to presenting cars. He used no pressure-sales pitches or discussed any potential deals. Valentyn simply took the time to p personality and approach to presenting cars. He used no pressure-sales pitches or discussed any potential deals. Valentyn simply took the time to present the features of the car, answered every questions we had, and explained how the process would work. To be a new Salesman, he did an outstanding job, and made us feel that this was our decision and our purchase. We are glad we were able to complete the deal, and hope that Valentyn receives recognition and a "Spot Bonus" for a job well done. Keep up the Great Work Valentyn!!! More

My wife and I scheduled a visit with Naurice Mullings, Sales Consultant, to see a car that we had previously test driven earlier in the week. During our initial test drive, we heard a clicking sound comi Sales Consultant, to see a car that we had previously test driven earlier in the week. During our initial test drive, we heard a clicking sound coming from the driver's front wheel under braking, and I wanted to take some time to investigate whether the Fiat's CV joints, front wheel bearings, or differentials had been reported as problematic, and if so, whether they were covered under the manufacturer's warranty. After learning that these issues would be covered under the warranty, we were interested in test driving the car again, and speaking with the dealership's technician to ask whether any work had been performed on the car since it had been purchased by the dealership. When we arrived, Naurice greeted us, told us that his manager would see us immediately, and then quickly left the showroom floor. We waited for over an hour in the showroom during Memorial Day weekend, yet the manager never came to speak with us. We were sitting at a table in front of the manager's window, facing the manager, who was also facing us. The manager had greeted us when we arrived, and had indicated he knew who we were and why we were in the dealership. We eventually approached the manager to inquire where Naurice had disappeared to. The manager responded with a half hearted, "I was just about to come talk to you." He told us that another buyer had arrived 30 minutes before us, and had bought the car. After being told the situation by the manager, I called Maurice, who explained that he knew what had happened, but he was so upset about another sales person selling the car to another customer, that when we arrived he couldn't bring himself to tell us the truth. Naurice said that he knew the car was already sold to another buyer before we arrived. The manager's claim that he was "just about to come tell you" is flimsy at best. The manager was sitting in his office, joking with a service tech the entire time we were in the dealership. Nothing was keeping him from telling us the situation other than his own bad business acumen. Had either Naurice or the sales manager explained the situation when we arrived, we would have accepted it without issue, and would have looked at other cars offered by the dealership. But treating us as they did is unacceptable. After briefly discussing the situation, my wife and I agreed that if the dealership's sales consultant and management would treat us this way BEFORE they have our money, we certainly wouldn't want to find out how poorly they'd treat us after we bought a car from them. We left the dealership immediately, and will not return. We have no issues with a dealership selling a car to the first interested buyer that makes an acceptable offer. The other buyer arrived first, so he got the car. We would expect nothing else. We will not, however, accept unprofessional, inconsiderate behavior. We will not do business with this dealership in the future, and we recommend to other car buyers that they steer clear of this DARCARS location. There are tens of thousands of cars for sales in the Washington, DC metropolitan area. You can easily find another dealership to address your needs. More

While deployed in Afghanistan, I made contact with DARCARS of Silver Spring, MD, to inquire about available DODGE NITRO SHOCKS for purchase. During this time, I met Mr. Buzhak who from the start has DARCARS of Silver Spring, MD, to inquire about available DODGE NITRO SHOCKS for purchase. During this time, I met Mr. Buzhak who from the start has been the utmost professional in helping me obtain this purchase. Coincidentally, a DODGE NITRO SHOCK was brought in to the dealership and Mr. Buzhak quickly assessed the vehicle, including interior/exterior photos, and sent the description to me. He always kept me well informed on how the sale was going all the way from Kabul, Afghanistan and provided guidance on any tasks that needed completion to facilitate the process. To further demonstrate Mr. Buzhak's commitment to customer service and the DARCAR reputation, Mr. Buzhak personally picked me up from the Baltimore Airport upon return from Afghanistan to ensure I was taken care of and settled in. It was a very late night arrival and the personal sacrifice of his off-time is another indication of his devotion to duty. If it hadn't been for him, I would not have had transportation since I have no family/friends in the area although the demobilization takes place at Fort Belvoir, VA. Special thanks and gratitude go to Mr. Buzhak for taking such good care of me which is a testament to any other combat veteran I am certain he would do the same for. I also strongly recommend Mr. Buzhak for any management candidate training programs for his future career progression. More

This dealership has given us our best car buying experiences ever, many times around! We bought two cars 2 years ago from this dealership and Ricardo and Steve were amazing, not pushy, and took exc experiences ever, many times around! We bought two cars 2 years ago from this dealership and Ricardo and Steve were amazing, not pushy, and took excellent care of us. So much so that we came back and bought another car with Mark and again the quality of service was outstanding. They make the car buying experience enjoyable and catered to anything that we needed. We have recommended this dealership to many friends and they have all had equally wonderful experiences. We are even thinking of coming back again in the near future! More

Mark is an awesome sales person and the Finance Manager Steve performs miracles. Anyone should go to this dealership even if you have bad credit. Miracles happen here! Steve performs miracles. Anyone should go to this dealership even if you have bad credit. Miracles happen here! More