DARCARS Chrysler Dodge Jeep RAM of Silver Spring

Should be called "lack of Service Department" I called to schedule a service appointment because my 2011 Dodge Grand Caravan was not starting reliably and had left my wife stranded several times. I called to schedule a service appointment because my 2011 Dodge Grand Caravan was not starting reliably and had left my wife stranded several times. Service writer said they were busy and asked if they could call me back. The call was never returned. Was able to get car started the next day and drove immediately to the service center at the dealership. Explained that if I turned the car off it likely would not start again. Service writer said I had to schedule an appointment and the nearest available appointment was in 3 weeks. I immediately drove to another companies service center and the car was repaired (bad TIPM in case you are interested) the next day. I will do my best to never deal with DAR Cars again. More

Worth the trip Great experience. Saw the car I wanted on website. Yusuf quickly provided additional information and pictures. Drove four hours the next day and the c Great experience. Saw the car I wanted on website. Yusuf quickly provided additional information and pictures. Drove four hours the next day and the car was waiting for us. No pressure, no hassle, no b.s. Everyone was friendly and efficient. We got an excellent price and the paperwork could not have gone smoother. I'd brave 95 again to buy a car from DarCars. More

Dodge hellcat Great experience. No hassle. I was in and out rather quickly. Jordan was a pleasure to work with and I would highly recommend darcars. I would even dr Great experience. No hassle. I was in and out rather quickly. Jordan was a pleasure to work with and I would highly recommend darcars. I would even drive from New Jersey again. More

3 Weeks, No Phone Call I purchased a vehicle from this dealership and was assured that they would take care of the financing and tag transfer. 3 weeks later and the loan ha I purchased a vehicle from this dealership and was assured that they would take care of the financing and tag transfer. 3 weeks later and the loan had not gone through and I received an email from the MVA to turn in the tags on the previous car since insurance had been stopped on it. I called the dealership and, since the accounting department was closed that day, left my number and was promised a call back on the next business day. I ended up calling them back and (after being transfered around a few times) finally got on the phone with someone who could find out the problem. Turns out, we missed signing one piece of paper. No one bothered to contact me for 3 weeks to alert me to this issue despite also having brought the car back in for some minor service THREE TIMES between the original sale and now. This dealership is nearly an hour's drive from my home and I now regret not working with someone closer. More

Great Salesman that made everything flow My son and I pulled into the parking spot and started walking towards the used cars. My son has researched a Jeep Cherokee online and he went along w My son and I pulled into the parking spot and started walking towards the used cars. My son has researched a Jeep Cherokee online and he went along with me to check it out. Within 10 steps of walking from our car, Jordan Jenkins, greeted us and helped me with my purchase. He was knowledgable, professional and extremely courteous. His professionalism and friendly demeanor would make me want to buy another vehicle from him. More

Great service, great sales----- gee whiz, great people We have long serviced our jeeps at Darcars (Commander, Liberty and Cherokee). When the old Liberty was staring to show its ten years, we decided to t We have long serviced our jeeps at Darcars (Commander, Liberty and Cherokee). When the old Liberty was staring to show its ten years, we decided to trade in at Darcars and purchase a new Patriot for my daughter. They got her Jeep loyality cash and college graduate discounts. Great price. Good price on trade in. Nice sales people. But our favorite was Uri Rendon in the finance office. He took his time to explain to my daughter her finance options for buying or leasing. After the deal, when we realized we had forgotten to bring in a promotional offer to get a free Ipod mini with the purchase of a new car--- Uri honored the coupon and when the Ipod took too much time to arrive, he went out and bought one himself and delivered to our home. Who does this anymore???? VERY pleasantly surprised and grateful to Uri and the people at Darcars. The Morsbergers More

Experience w/an Awesome salesman I first met Sam Makalou May2011 when I purchased a 2011 Jeep Liberty . The service I received from him was fantastic. unfortunately I was involved i I first met Sam Makalou May2011 when I purchased a 2011 Jeep Liberty . The service I received from him was fantastic. unfortunately I was involved in a very bad accident and was liberty was totaled. I few day ago I called my sales person to see the 2015 Jeep Cherokee and the service was the same as before, very professional, knowledgeable and friendly. Today I returned to start the paperwork and will pick I up on Tuesday 10/29/2014..Kodoos to a Sam!!! More

Too many wrongs to make the experience feel right Too many wrongs to ever make the experience okay or right. From not having my vehicle ready for 3 weeks after I purchased it (I only had it for one we Too many wrongs to ever make the experience okay or right. From not having my vehicle ready for 3 weeks after I purchased it (I only had it for one week during the first month); to the contract not being accepted by VW Credit because they were dishonest about the Certified Pre-owned status, which they made me pay for. So two contracts, several weeks without my car, having to bring it in for SERVICE during that time, to now having to bring it in for SERVICE for the same thing that was supposed to be fixed and not wrong in the first place on a Certified-Preowned vehicle. I will never, ever, ever do business with that dealership again. Highly do not recommend. Admittedly the purchasing process was enjoyable and everyone appeared to be charming and well versed and honest. I lost my value with them when I left the dealership with my loaner. Kad Dak More

Great Service I purchased a used mercedes from Darcars silver spring from from Jordan Jenkins. My experience was second to none. He was very personable and friendly I purchased a used mercedes from Darcars silver spring from from Jordan Jenkins. My experience was second to none. He was very personable and friendly the finance department very helpful and I am truly satisfied. More