DARCARS Chrysler Dodge Jeep RAM of Silver Spring

Car Buying Made Easy When we decided to get a new vehicle I was dreading the car buying process. Steven Mungo made the entire experience, dare I say, enjoyable. He took When we decided to get a new vehicle I was dreading the car buying process. Steven Mungo made the entire experience, dare I say, enjoyable. He took the time to find out our wants and needs and then gave us several options to choose from. He went thru the features of each vehicle and answered all of our questions. When we found the type of vehicle we liked, Steven took the time to find us the color we wanted. Even after we took delivery of our "new-to-us" Jeep Steven was available to answer questions. We love our new Jeep - Thank you Steven!!! We will be recommending Steven to all our friends and family looking to purchase a vehicle. More

Accurate, efficient, and pleasant I recently purchased a 2014 Toyota Camry from Darcars. My sales representative, Mark Russell, was extraordinarily helpful in detailing the specs and t I recently purchased a 2014 Toyota Camry from Darcars. My sales representative, Mark Russell, was extraordinarily helpful in detailing the specs and the history of the car relative to its alternatives, as well as in expediting the purchasing process. The car works great - everything runs smoothly and performs according to its history. That, and I ultimately paid quite a bit less than what I came in expecting to pay! More

Awesome! I dread buying cars. It took me three months to make a final decision. Steven Mungo was unbelievably patient. He was extremely honest and let me k I dread buying cars. It took me three months to make a final decision. Steven Mungo was unbelievably patient. He was extremely honest and let me know that I could work with the gentleman that I had initially spoken to about a car I was interested in. Unfortunately, I never planned my visits, and everytime I came to the dealership the other salesman was off. I started to discuss my choices with Steven. He explained everything to me. I was fully aware of all of my options, before I made my final decision. Even after I bought my car, he was available to me when I had questions. Thank you so much Steven this was the best car buying experience I have ever had! More

"Classy Dealership for Classy People" Darcars Dealership in Silver Spring is one of the tops. Yusuf Assani treated me like royalty. His professionalism, and knowledge of a car salesman are Darcars Dealership in Silver Spring is one of the tops. Yusuf Assani treated me like royalty. His professionalism, and knowledge of a car salesman are phenomenal. The Sales Manager, Carlos Garcia was professional, kind hearted, and is very eager to please the customers. I would patronize the dealership again, as well as recommend. The atmosphere is commendable, and finally, the cleanliness, and appearance of the dealership is very classy. More

Jeep purchase Best experience I have ever had buying a car . Mark Russel and his team were great. Smooth, fast hassle free transaction- i definitely recommend them Best experience I have ever had buying a car . Mark Russel and his team were great. Smooth, fast hassle free transaction- i definitely recommend them !! More

Worst customer service ever. He has to be the worst salesperson I have ever met, and I have madequate a lot of car purchases. He didn't even get the car cleaned so I had to ta He has to be the worst salesperson I have ever met, and I have madequate a lot of car purchases. He didn't even get the car cleaned so I had to take a different car and wait for mine to get delivered. Then he sent it with the tire ripped, then I told him about it and he said to come and get a new one. When I got there he hadn't even followed up to make sure tire was available. I had to come back two more times and every time he still didn't call to order the tire, meanehile I live an hour away and he stilloves didn't look to send me the car to the dealership near me. 2 months later I am there to follow-up and he still didn't tell me when the tire came in. I don't normally complain but he was soo bad I had to help 1 less person get into trouble let like him. More

Scammed into showing up So I contacted this dealership through car fax for a vehicle. I have the sales agent a very specific scenario (monthly payment requirement) to pick up So I contacted this dealership through car fax for a vehicle. I have the sales agent a very specific scenario (monthly payment requirement) to pick up the car. I answered some questions via email and I was told by Yusuf the agent, that all was ready to go and to come buy the car. I waited 90 minutes to see the agent. I then ran my credit and it came back good as I told. Financial services gave me a monthly payment $150 more than agreed upon. The sales manager wouldn't do anything. It isn't my fault the sales agent agreed to anything to get me in the building. I am waiting for the general manager to reach out and resolve. Buyers beware, you will be lied to, to get you in the store. More

Great Buying Experience I was able to purchase my 2016 Jeep Cherokee with little problem!! I had visited 4 other dealerships and walked out each time, because they made repr I was able to purchase my 2016 Jeep Cherokee with little problem!! I had visited 4 other dealerships and walked out each time, because they made representations that were not realized when I went in. Fefe was a man of his word and made my buying experience really great. Also, Edward was really helpful in financing. I recommend both very highly. More

So annoyed with this place My head is ready to explode dealing with the level of bad customer service from this dealership! Second time I've had an issue and all I want is to ge My head is ready to explode dealing with the level of bad customer service from this dealership! Second time I've had an issue and all I want is to get service and go on my way. I setup an appointment for a hitch recall (mind you the second recall of a new model Jeep Renegade in less than 2 years). Yesterday they called to confirm my appointment, which is good. Last night for the 4th in less than two years the remote and power locking system doesn't work. Can you imagine, you can't unlock your car doors and have to manually open them from the drivers side? So I come in 10/27 and what annoys me about this place is you walk in and stand there, look around, and wait until someone comes get you or you ask for help. So I talk to a guy who asks me why I was there and has me sit in another office. I was told the repairs would take 3 hours. If you can call to confirm why not tell me then the repair time. Normally I would wait but I had an interview to go to later. So I tell them I can't wait and how long for the just the power lock issue to be resolved, they say 3 hours. So 3 hours for the hitch and another 3 for the power lock, 6 hours really? I tell them it's important for the power lock since I don't use the hitch, but again its 3 hours. God forbid I'm in an accident or emergency and can't open my doors. So I ask to speak to the manager and the guy points in a direction. The manager wasn't helpful AT ALL and seemed to have an attitude of no concern about telling me it'll take 3 hours take it or leave it. So I turn and walk out, and nothing no trying to stop me, no phone call to resolve the situation. Last time I was there for a recall the young lady was able to schedule me in the express service. She can do that and the manager can't? To make it even worse for this dealership, I call the one in Clarksville. Lo and behold I was told the hitch takes 1.5 hrs and the power lock which is a software glitch 1 hour. That's 2.5 hours total and was able to schedule a time on Monday, tried the Rockville location and was told 11/21. This dealership is less than 3 miles from my house and I thought I could deal with average service. I'd rather drive 10+ miles to Clarksville where at least they're more truthful. More

Good care Explained well my benefits and put no pressure on me to buy. They found me a good interest rate and worked with me when I couldn't put down a large d Explained well my benefits and put no pressure on me to buy. They found me a good interest rate and worked with me when I couldn't put down a large down payment. More