DARCARS Chrysler Dodge Jeep RAM of Silver Spring

In a nutshell. .. this particular dealers service department is shady as xxxx. We've experienced the same long waits to have our Jeep Cherokee serviced and retur .. this particular dealers service department is shady as xxxx. We've experienced the same long waits to have our Jeep Cherokee serviced and returned, and now they're being shady about servicing the car under an extended service warranty sold at the time of purchase in 2014 (new). We paid and additional $3000 for the car to be covered bumper to bumper except for the usual wear and tear (batteries, wipers, lights, etc.). Then they blew our phone up after about a year trying to convince us to trade it in. Turns out that wasn't a great year for that year's transmission and it's become expensive. We've easily broken even if not been spared major expenses, so as long as this vehicle is in driving condition it'll have to rust from under me. Now we have an issue with the car jerking and hesitating at low speeds. When we first took it in they test drove and confirmed, then said they couldn't get any diagnostics and basically gave it back to it this way. We limped into it Free State Auto & Truck Service for an oil change hoping that would help and THEY pointed out that the filter housing was broken. That may not have been so easy for my untrained eye to see but once shown I feel any rookie mechanic should have been able to see and repair that. On YouTube it looks ridiculously easy so they are just blowing us off and I believe outright lying to avoid their responsibility to honor that warranty. More

Great experience all around. Bought my new Pacifica just before the new year hassle free. Alex, sales, was my rep. Alex is a knowledgeable, no-nonsense, straight shooter, and h Bought my new Pacifica just before the new year hassle free. Alex, sales, was my rep. Alex is a knowledgeable, no-nonsense, straight shooter, and he was my respectful of my time. Greatly appreciated the professional treatment from the entire staff, including Terrell and the general manager. More

Alex and VJ and the sales manager Terrell were who I dealt with and they were all fantastic. Alex is very knowledgeable. VJ is very good at his job and I felt like Terrell really cared about my experien dealt with and they were all fantastic. Alex is very knowledgeable. VJ is very good at his job and I felt like Terrell really cared about my experience and my happiness with the vehicle etc. More

Highly recommended I’ve been working with Remy over 11 years and referred many customers. I’ve purchased 9 cars total Remy is by far one of the best new car salesman at Darcars Jeep, he is also a very  kn years and referred many customers. I’ve purchased 9 cars total Remy is by far one of the best new car salesman at Darcars Jeep, he is also a very  knowledgeable person to work with. His passion is making sure customers are satisfied. He listens to what my husband and I wanted  and anticipated  our every need. Needlessly  to say last week we found the perfect car. Remy is full of energy, great sense of humor is NEVER pushy or aggressive he allow you to drive several cars, sleep on it, then he usually follow up with a text message. He creates a “when you’re ready to buy I’m here! atmosphere. Always available to answer questions.I nominate him for salesman  of decades award.  My husband and I Highly recommend working with Remy to buy your next vehicle More

Very Bad Experience I went From PA TO MD almost 2 hours 25 minutes To buy a dodge charger but the sales person was unprofessional and rude The price was fixed rate but he offer another car with differe 25 minutes To buy a dodge charger but the sales person was unprofessional and rude The price was fixed rate but he offer another car with different color we didn't like it so I left the dealership More

We recently purchased a used Jeep and the sales group (Remy, Alexis, and Hugo) were helpful, friendly, and patient as we debated between a few models and worked to identify a car that had the safety feat (Remy, Alexis, and Hugo) were helpful, friendly, and patient as we debated between a few models and worked to identify a car that had the safety features, mileage and style we were looking for. VJ was personable and professional to work with on financing. Highly recommend! More

Sales department were very welcoming, we were greeted when we walked through the door by everyone. We purchased our Wagoneer here and it was an easy smooth process! We highly recommend this dealer to eve when we walked through the door by everyone. We purchased our Wagoneer here and it was an easy smooth process! We highly recommend this dealer to everyone we speak to. Great job DARCARS Silver Spring Jeep Team! More

I have bought two cars CDJR of Silver Spring and Will continue to buy many more. Both purchases were an easy and pleasant experience. They took all the stress out of my buying experience. continue to buy many more. Both purchases were an easy and pleasant experience. They took all the stress out of my buying experience. More

Have taken my car there several times with scheduled appointments, and each time they have kept my car for at least 1 week. The reason why I kept going back was because I thought that the work that was appointments, and each time they have kept my car for at least 1 week. The reason why I kept going back was because I thought that the work that was performed the previous time caused a new problem or that the work was under warranty. Most recently, took me 10+ calls, leaving messages, with no responses, to fianlly get appointment. The car was diagnosed with repairs needed over $4000. I declined and took to a local mechanic who advised the repairs were not needed and that some bolts just needed to be tightend. I emailed the service manager to requested a refund of the almost $300 that they charged to look at the car. I got no response. This is by far the worst service dept that I have ever dealt with. More

John and Charly were very welcoming and helpful throughout the whole process. Found a good used car that I was looking for at a reasonable price. Would definitely recommend! throughout the whole process. Found a good used car that I was looking for at a reasonable price. Would definitely recommend! More