DARCARS BMW of Mt Kisco

We purchased a used pre-owned 2015 BMW 3 series almost 2 We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the tur We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the turbo blew. We had to have it towed to Mt. Kisco BMW on August 5, 2020. Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. They were able to adjust the cost to save $750. The gentleman who communicated with us regarding service was informative and as helpful as he could be. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Maintaining the BMW was too costly. We then reached out the the sales department at BMW. Over the past 2 weeks, we have spoken to multiple sale reps and even the GM with no resolution. After talking to the GM and asking for details on used cars he told us he would get back to us later on that day. No follow up call, no reply to emails seeking help with information, not even from the GM. The lack of professionalism and their level of communication with a customer is disgraceful. The excuses that we received is that they are low staffed during this time and phone calls are definitely not a priority. After 3 weeks of sending emails and leaving multiple voicemails with no response or limited response, we were forced to make an in person appointment. When we went in, they were not even close to busy. There were times where 4 individuals were standing around chatting for 30 minutes with each other. I understand taking a break, but you can't tell me that you don't answer or reply to messages because customer service is your job. The amount we were quoted for our trade in was the lowest amount from auto nation after putting its current status in the system. The GM was trying to tell us that the amount we were quoted was a favor and it was worth less than that number. Ian was speaking without providing the facts to back up his statements. However, we did have the facts and data to back up the amount we were quoted. He also said he couldn't offer more, but in an email he sent to us a week prior it was clear he could do more. He claimed the email was for another car to cover up for his mistake, but the numbers would be too much of a coincidence. The GM was egotistical and became very unprofessional quickly. His demeanor was angry and aggressive in response to our month long saga. Update: Buyer beware. We completed every necessary step of the process and they ran through all of our information. We completed all of the necessary steps and we were set up to get a resolution. We had an appointment and they were fully aware of when we were to come in to close the deal. We drove down to the dealership and the financial advisor stops us and informs us that they were unable to get the title. The blame was put on the previous owner who they bought the vehicle from and who did not change the name on the title. All of this info could have been provided to us before we drove all the way down to the dealership, but they neglected to do this. After the brief visit to BMW dealership because we couldn't get the vehicle that day, we headed home. We spoke to the financial advisor shortly after over the phone and he waited until we got home to tell us that they would not be able to continue with the deal. They didn't have an eta for the new title from the DMV so they would cancel the deal. They told us that when the title came in that they would reach out to see if we were still interested. After several phone calls - we moved forward and were able to get a resolution elsewhere. Luckily we have good people who were more than willing to help us out. We could not say the same about Ian Miller or his Mt. Kisco BMW branch. The GM, Ian Miller, needs to make improvements to his level of professionalism and work on his customer relations. It's hard to believe that the ego of Ian Miller is not the reason why this deal was terminated. Apparently if you disagree or challenge them, they will cancel the deal and use "legit" ways to rationalize the cancellation. They clearly do not care about their customers. He is truly giving the BMW corporation as well as Auto nation a bad name. More

Iris is the sales person to go to! Drove over an hour Iris is the sales person to go to! Drove over an hour to test drive a 2017 540i. She was attentive, patient and simply phenomenal! The car was rea Iris is the sales person to go to! Drove over an hour to test drive a 2017 540i. She was attentive, patient and simply phenomenal! The car was ready waiting for me when I arrived w/ a plate in it, no waiting. More importantly the best test drive experience I've ever had. And she understood exactly what I wanted. She really is great! Go see her, you thank you did. More

Ignored Bought a car from an out of state dealership and had it delivered to Mt. Kisco. Arrange to sign papers first. Arrived and they acted as if I was was Bought a car from an out of state dealership and had it delivered to Mt. Kisco. Arrange to sign papers first. Arrived and they acted as if I was wasting their time. "Maybe come back in 3 hours". Maybe. Call my dealership, they re-arrange a time. Go back and get a half hearted apology and a snarky you know we don't make money off of this. I said, well my understanding, dealers make all their money off the service, not the actual sale. I get "how did you know this look". Arrange to pick up the car the following Monday, pre-agreed 4pm. Arrive at 4pm again they have no idea. OH, sorry car is just being detailed. If you knew i was coming at 4pm, why are you just detailing now. 2hours no update, no apologies, no manager, nothing. 6pm walk up to counter. I'm leaving call me please when done. SIR = we didn't know you were coming. Really, why are you detailing the car if you didn't know I would be here? Next day wife arrives to a wait again. OH and car wasn't cleaned and damaged. Only saving grace was the "BMW Genius" who was great. Will never go back to this dealer ever. Will never recommend this dealer, ever. Hard Pass. More

Awesome experience!!All the personal there were very Awesome experience!! All the personal there were very courteous and welcoming, just to mention a few Gary,Ian,JR, and Fatos. I would definitely Awesome experience!! All the personal there were very courteous and welcoming, just to mention a few Gary,Ian,JR, and Fatos. I would definitely recommend my friends to BMW Of Mt Kisco More

Sold me a faulty car Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to be replaced. You would think the dealership would look into this stuff before selling the car. More

Good Experience I purchased a preowned X5 and had an excellent experience with all the staff. Our sales rep, Iris, was on top of things throughout the entire process. I purchased a preowned X5 and had an excellent experience with all the staff. Our sales rep, Iris, was on top of things throughout the entire process. In addition Frank from financing and Anthony who explained all the bells and whistle were great to work with. Everyone was very professional, accommodating and sincerely friendly. More

Extended warranty hoax Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring. More

Great experience Recently leased a BMW 540xi. I had a very smooth and enjoyable experience with Brian Rattner. He made the process very easy and was a pleasure to ta Recently leased a BMW 540xi. I had a very smooth and enjoyable experience with Brian Rattner. He made the process very easy and was a pleasure to talk to. He kept you informed throughout the process. Could not have been easier More

Check literally everything when buying a brand new car. Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. S Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. So I turned it on. Nothing. Blowing hot air. Played with the vents, this and that - the usual. Nothing. Took it to the closest dealer - Rallye in Long Island - they fiddled with it for a while, called for a specialist, who eventually pronounced that the whole system needs to be replaced - either condenser or compressor or both - they would figure it out - after they take this brand new car apart. There are videos on youtube showing the condenser/compressor replacement process - to help you understand what's involved. It's as invasive as open heart surgery. So basicaly, after something like this you would never feel that your brand new car is really new. I understand that the fault is primarily with the manufacturing plant, but don't you have mechanics on site that were supposed to check every element and sub-system? Otherwise what are they for? To hook up the license plates? More

Awesome experience with the nicest sales rep! I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a great and smooth experience. I would recommend their dealership to anyone in the market! Remember to look for Brian Rattner! More