DARCARS BMW of Mt Kisco

Iris is the sales person to go to! Drove over an hour Iris is the sales person to go to! Drove over an hour to test drive a 2017 540i. She was attentive, patient and simply phenomenal! The car was rea Iris is the sales person to go to! Drove over an hour to test drive a 2017 540i. She was attentive, patient and simply phenomenal! The car was ready waiting for me when I arrived w/ a plate in it, no waiting. More importantly the best test drive experience I've ever had. And she understood exactly what I wanted. She really is great! Go see her, you thank you did. More

Ignored Bought a car from an out of state dealership and had it delivered to Mt. Kisco. Arrange to sign papers first. Arrived and they acted as if I was was Bought a car from an out of state dealership and had it delivered to Mt. Kisco. Arrange to sign papers first. Arrived and they acted as if I was wasting their time. "Maybe come back in 3 hours". Maybe. Call my dealership, they re-arrange a time. Go back and get a half hearted apology and a snarky you know we don't make money off of this. I said, well my understanding, dealers make all their money off the service, not the actual sale. I get "how did you know this look". Arrange to pick up the car the following Monday, pre-agreed 4pm. Arrive at 4pm again they have no idea. OH, sorry car is just being detailed. If you knew i was coming at 4pm, why are you just detailing now. 2hours no update, no apologies, no manager, nothing. 6pm walk up to counter. I'm leaving call me please when done. SIR = we didn't know you were coming. Really, why are you detailing the car if you didn't know I would be here? Next day wife arrives to a wait again. OH and car wasn't cleaned and damaged. Only saving grace was the "BMW Genius" who was great. Will never go back to this dealer ever. Will never recommend this dealer, ever. Hard Pass. More

Awesome experience!!All the personal there were very Awesome experience!! All the personal there were very courteous and welcoming, just to mention a few Gary,Ian,JR, and Fatos. I would definitely Awesome experience!! All the personal there were very courteous and welcoming, just to mention a few Gary,Ian,JR, and Fatos. I would definitely recommend my friends to BMW Of Mt Kisco More

Sold me a faulty car Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to be replaced. You would think the dealership would look into this stuff before selling the car. More

Good Experience I purchased a preowned X5 and had an excellent experience with all the staff. Our sales rep, Iris, was on top of things throughout the entire process. I purchased a preowned X5 and had an excellent experience with all the staff. Our sales rep, Iris, was on top of things throughout the entire process. In addition Frank from financing and Anthony who explained all the bells and whistle were great to work with. Everyone was very professional, accommodating and sincerely friendly. More

Extended warranty hoax Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring. More

Great experience Recently leased a BMW 540xi. I had a very smooth and enjoyable experience with Brian Rattner. He made the process very easy and was a pleasure to ta Recently leased a BMW 540xi. I had a very smooth and enjoyable experience with Brian Rattner. He made the process very easy and was a pleasure to talk to. He kept you informed throughout the process. Could not have been easier More

Check literally everything when buying a brand new car. Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. S Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. So I turned it on. Nothing. Blowing hot air. Played with the vents, this and that - the usual. Nothing. Took it to the closest dealer - Rallye in Long Island - they fiddled with it for a while, called for a specialist, who eventually pronounced that the whole system needs to be replaced - either condenser or compressor or both - they would figure it out - after they take this brand new car apart. There are videos on youtube showing the condenser/compressor replacement process - to help you understand what's involved. It's as invasive as open heart surgery. So basicaly, after something like this you would never feel that your brand new car is really new. I understand that the fault is primarily with the manufacturing plant, but don't you have mechanics on site that were supposed to check every element and sub-system? Otherwise what are they for? To hook up the license plates? More

Awesome experience with the nicest sales rep! I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a great and smooth experience. I would recommend their dealership to anyone in the market! Remember to look for Brian Rattner! More

Purchasing my new 2019X5 The salesmen Brien Rattner was impressive in his overall technical knowledge and making my 2019BMW purchase a good experience. My follow up calls afte The salesmen Brien Rattner was impressive in his overall technical knowledge and making my 2019BMW purchase a good experience. My follow up calls after I received my new car we’re responsive! More