DARCARS BMW of Mt Kisco

Had an oil change done , my car went on fire after the oil change. Forensic report showed bmw of mount kisco made a mistake. Bmw off mount kisco didn’t care. Had to call bmw if North America who paid for oil change. Forensic report showed bmw of mount kisco made a mistake. Bmw off mount kisco didn’t care. Had to call bmw if North America who paid for 3 months car rental. Bmw of mount kisco offered me a BMW X1 with 25000 miles on it . I didn’t want it. I buy new cars not used. The general manager said I am asking for a lot. Listen u r the one who screwed up my car not me. I am telling u the worse dealership. They don’t care . Especially the general manager. This dealership sucks. Don’t buy a car here More

When I received an email to trade in my leased car before the due date I went to the dealer and was told that I could exit my current lease and get into a new car and they would cut me a check for the remain the due date I went to the dealer and was told that I could exit my current lease and get into a new car and they would cut me a check for the remaining couple of months of the old lease. Needless to say that never happened and when I went back to the dealership to talk about it they said they would take care of it , but they were not responsive and my account was sent to collections. Do not believe what they say. avoid them at all costs. More

The worst dealership I have ever dealt with. Saying that they cant transport vehicle out of state because AUTONATION does not allow them to transport it. Hard pulled my credit score and informed me that I h they cant transport vehicle out of state because AUTONATION does not allow them to transport it. Hard pulled my credit score and informed me that I have to fly down to New York to purchase the vehicle, and told me the ticket would be cheap to purchase. Submitted my purchase application 5 days ago and told me today they can't transport it to me. DONT BUY FROM THEM. LIARS AND SCAMMERS More

Big disappointment with sales and management. In particular lack of professionalism..interest in resolving issues and overall lack of the BMW true experience. There are certain standards that BMW st particular lack of professionalism..interest in resolving issues and overall lack of the BMW true experience. There are certain standards that BMW stands for that this dealership did not fulfill...Disgusted More

Before leaving I wanted to talk to their finance manager or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with the manager about what I wanted to discuss on military incentives and price matching. I was ready to buy the vehicle and told him I will put a deposit that same day once all my questions are answered. 2 days later the car is sold and I was never given a call back the same day I made a trip down to the dealer. Completely unprofessional, I took his word that he would call me that same day to iron out the deal over the phone since I do not live nearby. Then they have the audacity to try to sell me a xxxxx vehicle that will pop up a check engine light not even a mile down the highway home. Never deal with these people, they may smile and act nice but they do not care about your business and for that reason alone I cannot recommend this dealership to anyone with half a brain. More

The worst dealership to deal with. Wouldn’t give deposit back. Wouldn’t match price every other dealership would. Lies and is extremely rude all throughout. Then lied to try and get my review taken down. Wo back. Wouldn’t match price every other dealership would. Lies and is extremely rude all throughout. Then lied to try and get my review taken down. Words cannot express how awful a dealership they are. I would avoid at all costs. If you make the unwise decision of choosing them, avoid Mark, Gary, Edgar and Jamal. More

If I could give zero stars I will When I purchased my 2020 BMW after the first service being don when I picked up the car I noticed the scratch on the side of the car I went right back into the dealershi 2020 BMW after the first service being don when I picked up the car I noticed the scratch on the side of the car I went right back into the dealership and I showed them that of course they claim that wasn’t us, when I start using a different dealership(White Plains Bmw they are very professional) I find out how much I overpay for the car be careful how you purchase the warrantees from them double check with another one dealer you’re better of not going there because you will get screwed like me and nobody wants to take any responsibility I deal with a lot of dealerships BMW of Mount Kisco it’s the worst dealership I ever dealt with More

I would give Zero stars if possible. The sales person agreed to fix three scratches in the vehicle I noticed during my pre-delivery inspection. We both took photos and she told me she put a note in my f agreed to fix three scratches in the vehicle I noticed during my pre-delivery inspection. We both took photos and she told me she put a note in my file. They are very minor and she said it would be no problem. Now the general manager, Ian Miller, refuses to honor the deal and fix the scratches. He said I didn't get it in writing. I have pictures and evidence of this deal. He ignored my emails for weeks, until I had to get BMW North America involved and is basically calling me a liar. This is no way to treat customers. DO NOT BUY HERE. More

When you have high net worth individuals who pay and don't ask questions, it will never spur a BMW dealership to customer centered greatness. Mt Kisco is the poster child. High prices for service, rud don't ask questions, it will never spur a BMW dealership to customer centered greatness. Mt Kisco is the poster child. High prices for service, rude people, but most importantly terrible workmanship. Who trains their mechanics? We have axe men trying to deceive us into thinking they are surgeons. Can't find the problem? Just keep throwing time and money against it - not theirs, yours! BMWs have enough problems as it is. If you are going to charge your customers egregious hourly rates and crazy part prices (you can buy BMW parts for 60% less at places like FCP auto) at least pass some of our money down to hire and train competent people instead of pocketing it yourself! Until then, avoid this place - drive a few extra miles to a more highly rated BMW dealership. More

Just bought an Audi A5 from this dealership. I worked with Emon Ferdinand and she was rude & unprofessional. After the test drive, I made an appointment with her, & received a confirmation email. I show with Emon Ferdinand and she was rude & unprofessional. After the test drive, I made an appointment with her, & received a confirmation email. I show up & no one knew i was coming or why I was there. Edgar in the Finance department thankfully sat down and walked me thru the application and made sure I had everything I needed. He gave me a day to review and think it over. I then coordinated with Emon to pick up the car the following day, made an appointment again. I show up & this time I was waiting for 45 minutes before I could even speak to someone. I was waiting with my 6 year old daughter - and Emon got extremely rude with me once I spoke up about waiting. Told me I could leave and take my business elsewhere, when all I did was express my frustration about making appointments for apparently no reason & feeling like my time was not being respected. Fast forward - I speak to the finance manager who was an actual professional and assisted me, so I sign the deal and purchase the car. 9 days later, Emon Ferdinand then feels the need to reach out to me personally via text at 830pm on a saturday night to belittle me for buying an "off brand used car" and degrading me about my credit. I requested the spare key that I was promised the day I picked up the car. She tells me "nope, sorry." And then told me she would no longer assist "a person of my stature." I am appalled that a prestigious car dealership could hire a person who would speak to a paying customer this way. This was my first car purchase and I potentially could have been a repeat customer in the future but I will absolutely not return due to her disrespect and unprofessionalism. Spend your money elsewhere. More