DARCARS BMW of Mt Kisco

Will screw you over, break their commitments, ignore written agreements, and generally do anything they can to maintain the stereotype of horrible dealer experiences. The VP was the worst, and prove tha written agreements, and generally do anything they can to maintain the stereotype of horrible dealer experiences. The VP was the worst, and prove that this is the worst dealership in the area if not the country. More

One of the worst car dealerships around. The staff pretends to be friendly and answers the phone prior to a sale. Once a sale is finalized, they don't answer the phone or return messages. The staff pretends to be friendly and answers the phone prior to a sale. Once a sale is finalized, they don't answer the phone or return messages. These folks are unprofessional and ignorant. I strongly urge anyone purchasing a BMW to go elsewhere. Read the reviews to avoid any future aggravations and headaches. More

Very unfortunate experience. I had an agreed upon amount and a deal in hand only to have them bring in the “muscle, Frank” to attempt to renegotiate the deal for $6k more or sell I had an agreed upon amount and a deal in hand only to have them bring in the “muscle, Frank” to attempt to renegotiate the deal for $6k more or sell me a different vehicle. I was so exhausted after negotiating for 4 hours and giving all of my information for credit review. They tried to explain how it will cost them thousands to sell the vehicle to me at the price we negotiated and that I needed to understand their situation so I should be willing to pay at least $6k more than our agreed upon price…I just left, feeling completely frustrated and deflated. Very unhappy experience. More

The worst. Great that Dacarus bought them. I live very close to this dealership and purchased and service my car in White Plains. Great that Dacarus bought them. I live very close to this dealership and purchased and service my car in White Plains. More

Chris, Hesham, Salley and Maureen were kind, knowledgeable and courteous and made me feel heard they provided excellent service throughout my visit. knowledgeable and courteous and made me feel heard they provided excellent service throughout my visit. More

Really poor attitude in the service dept. .had an issue with parts from BMW that did not fit properly..a service tech could have fixed the problem in 10 minutes..instead they tried to charge m .had an issue with parts from BMW that did not fit properly..a service tech could have fixed the problem in 10 minutes..instead they tried to charge me for such a small thing ..We are in the market for 2 cars, we will go to Ct instead of this NY dealership, which does not get the "customer service" part of doing business.. More

V the worst service, they do not answer the phone, I bought a certified car offering 6 free oil changes and now they do not comply and they want me to go to a land rover dealer to make it valid bought a certified car offering 6 free oil changes and now they do not comply and they want me to go to a land rover dealer to make it valid More

Cancelled a extended warranty 90 days ago after much run around from the dealership still no check and no one returns your calls. This has to be the worst BMW dealership I wound not recommend anyone going around from the dealership still no check and no one returns your calls. This has to be the worst BMW dealership I wound not recommend anyone going to them. Read the reviews from other people. I just bought a new 2022 540i from Habberstad BMW of Bay Shore NY. Troy was a professional maybe Mt Kisco people can learn form him! It May be because Auto Nation who owns Mt Kisco is just big Corporate who does not car about customer satisfaction only their bottom line. More

First my salesperson Iris showed me a car that I really wanted and I start filling out the paperwork and then they tell me it's already sold! How could they do that! They should have checked first before s wanted and I start filling out the paperwork and then they tell me it's already sold! How could they do that! They should have checked first before showing me. They got my hopes up then let me down. Then I went to purchase a part they told me to come in, their website and automated voice recording said they are open to 5:30 pm. I get there before 5:20 pm and no one is there. I ask for help from the other men who are just talking with each other and they say they can't help me. Then I recognize the guy who works in the parts department and he's standing there chatting drinking an iced coffee. They said there's nothing they can do and that I have to come back. They don't understand that I have a very demanding job and won't be able to come back the next day. Closing early is unfair to your customers that rely on your opening and closing times that are posted on the website. Also another time I purchased an accessory here and it cost a lot more than what BMW had posted on the online gift shop. The parts guy told me Autonation has their own prices and are more expensive. He told me the total and it was a lot more than what I saw on the BMW website. When i showed him the BMW website and pricing it costs and then somehow he was somehow able to change the price from Automation pricing to BMW pricing. I think it was over $100 price difference. More