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DARCARS BMW of Mt Kisco
Mt. Kisco, NY
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
May 09, 2023
My buying experience was made easy and pleasant when purchasing my new iX. Alex Pirsos was very helpful and extremely knowledgable about the car. I can't say enough good things about him. His manager purchasing my new iX. Alex Pirsos was very helpful and extremely knowledgable about the car. I can't say enough good things about him. His manager (Shawn Holmes) was also quite involved and very helpful in making the sale. I would highly recommend them as a team to anyone interested in purchasing a BMW. More
by wkostis
Employees Worked With
Alex Pirsos, Shawn Holmes
May 05, 2023
We were in the market for a Highlander/Rx400H to replace our old vehicle and found a used Highlander online and reached out to the dealership. The online sales rep Fabricio was extremely prompt in his reply our old vehicle and found a used Highlander online and reached out to the dealership. The online sales rep Fabricio was extremely prompt in his reply and arrangements to see the vehicle via text, email and calls. Upon arrival we were greeted by Fabricio and assigned sales rep Jerick who has done a phenomenal job in aiding in our purchase. At no point did we feel pressured to securing a deposit or upsell of additional services. Jerick has been communicative and responsive even after the sale has closed about any inquires we may have and future needs for our Darcars Assurance (which is possibly a way for the dealership to gain a sale and repeat customer). Jerick has amazing customer care and attention to detail which made our purchase swift and easy, he is an asset to the company as we have yet to meet another sales person who has the interpersonal skill and professionalism any firm would desire. Finally we worked with a finance manager, Bryan who was also helpful and friendly during the buying process, though after closing we’ve had numerous attempts to retrieve full buyer/seller signed copies of our purchase contracts/terms has been lackluster, we have yet to receive full copies of our payments/contracts, sadly this is the typical dealership experience we’re use to. Another oversight we had was the window sticker that was not displayed in the vehicle but found in the back seat pocket after purchase which explained items we needed to address but failed to. Overall the buying experience was as best as can be. We would definitely be back to work with Jerick again should we choose to purchase another car. More
by LP
Employees Worked With
Jerick Rosario, Fabricio Izidoro, Bryan Santana
May 04, 2023
I had a pleasant experience purchasing a CPO BMW X5 from this dealership. Bruna Mali was very helpful; she was very knowledgeable about the car and took her time to show me everything in detail. She made m this dealership. Bruna Mali was very helpful; she was very knowledgeable about the car and took her time to show me everything in detail. She made my purchase easy; I highly recommend her. More
by mreddy3
Employees Worked With
Bruna Mali, Kelly Ramos
May 04, 2023
We had a pleasant experience purchasing a CPO BMW X5 PHEV from this dealership. Our salesman, Jerick Rosario was great! he was very knowledgeable about the car and took his time to show us how everything w from this dealership. Our salesman, Jerick Rosario was great! he was very knowledgeable about the car and took his time to show us how everything worked. Jerick was polite and attentive but never pushy - which is appreciated when car shopping. He is passionate about his job and cars. His best quality though, was his communication with us - even post-purchase. When we bought the car there was a cracked trim piece that needed to be replaced. Jerick continued to communicate with me and stayed involved until everything was finalized. So I am very appreciative to have worked with Jerick (even post-sale). More
by Zoom Zoom 3
Employees Worked With
Jerick Rosario
April 18, 2023
A year after getting my convertible, my dealer showed up at my house to help me with setting up a few electronic issues I was having at 7pm. Enrik is a superstar salesman, who knows his stuff, understands at my house to help me with setting up a few electronic issues I was having at 7pm. Enrik is a superstar salesman, who knows his stuff, understands the buyers perspective and is also savvy enough to have worked out a good deal for me last year, in the middle of the pandemic. More
by Peter G
Employees Worked With
Enrik Lumi, Kelly Ramos
January 02, 2023
TLDR; Darcars’ VP, Sales, Hesham, who is also the current acting Sales Manager for this dealership is the most dishonest businessman I have come across in a long time. Do not purchase your vehicle from him o acting Sales Manager for this dealership is the most dishonest businessman I have come across in a long time. Do not purchase your vehicle from him or this dealership. Back in July, when the dealership was owned by Autonation, my husband and I configured an i4 m50 and were added to the vehicle’s waitlist. When we initially ordered the car, we signed a pricing agreement to pay msrp (The agreement also listed purchasing $1k in dealer insurance that, at the time, we were told was optional.) Autonation BMW was acquired by Darcars on Aug 30. Fast forward to December, and the car was delivered to the dealership. When I asked our Sales Consultant to confirm all pricing before scheduling our pick up, we were contacted by Hesham. He informed me that our car is hard to come by and he doesn’t know why I would ever expect to pay msrp. After sending him my signed pricing agreement, I was told that the Autonation Sales Manager no longer worked there for a reason. My agreement is with Autonation, not Darcars. If I want a car for msrp I can go call Autonation. I explained to him that when it comes to acquisitions, the acquiring company generally takes responsibility of all assets and liability of the prior company, and therefore Darcars is required to honor this pricing. Hesham’s response was that Autonation is a failing company, which is why they sold their business. He is not required to honor their bad business decisions. He is also shocked this car was ordered based on my requested specs (note: the actual order was placed by Darcars in October), and I’m lucky that he is even giving me the first opportunity to buy the vehicle. He also used the $1k Autonation insurance as a reason the agreement is not valid, as they don’t offer these policies. After the first call with him went extremely south, he called back about 20 min later to try and smooth things over. He felt we could work something out between the purchase price and our trade in. After waiting 6 months for the car, we agreed to go in to meet with him 2 days later. In those days, I came across other reviews with the same situation with Hesham. The reviews also note receiving poor trade in values, among other issues. That’s also where I learned about the commission % Darcars is adding to all purchases. On the day of our appointment, I called Hesham to tell him we were not coming in unless he confirmed we would pay msrp and no additional fees were added. At first, he acted like he had no idea what I was talking about when it came to additional fees, and I had to point blank confirm I read about the commission % online. He finally told me he would sell me the car based on my purchase agreement, which meant paying the additional $1k insurance fees. When I asked why I would pay that when they don’t sell the equivalent, I was told he was sitting with the Sales Manager who came from Autonation, and they said it’s the equivalent to Darcars’ insurance, so I have to buy it. (Note: he also previously said the prior Sales Manager is no longer there). At that point, I couldn’t trust a single word Hesham said. I did not want to get there and find out that he either tried to go back on his word and/or do something shady with our financing. I decided to tell him that I would pay msrp, no additional fees, nor pay for the insurance or I wasn’t buying he vehicle. He told me that I needed to honor the original agreement that I signed. I told him that he called the agreement invalid and made his own terms, so why can’t I request my own terms? He ended the phone call by saying that if I cannot agree to the terms that I signed, he would not sell me the vehicle. I told him to have a great day. From the second I answered Hesham’s first phone call, he talked to me like I was incompetent, kept trying to cut me off whenever I would speak, and would change his facts based on my responses. As the VP of Sales for all of Darcars and having worked there for what he claimed was 30+ years, Hesham’s treatment of customers speaks volumes that Darcars is not an an honest company, and I will not do business with them. I encourage others to purchase from a non-Darcars dealer. More
by shukru
Employees Worked With
Hesham
