DARCARS BMW of Mt Kisco

I purchased a 2010 "Certified" BMW from Mt Kisco. The entire experience was simply shameful. After putting a deposit on the car I was asked to return the following Friday as my salesman was Kisco. The entire experience was simply shameful. After putting a deposit on the car I was asked to return the following Friday as my salesman was taking a day off on Thursday. I changed my holiday travel plans to accommodate. Less than 24 hours before coming to pick up my car I was told my salesman was NOT going to be in on Friday and I would have to deal with someone else. I came in with a cashiers check for the "so-called" certified BMW only to find it had been driven over 150 miles since I had put my deposit on it. The one item that I asked be addressed was a small scratch on the door. I was told he would have "his guy" take care of it. It was indeed touched up, but looked like the salesman did it in 2 minutes with a brush on his coffee break. Interior components and floor mats were missing. A passing salesman threw the parts in the car (they should be anchored). One of the mats was obviously incorrect and actually interfered with the accelerator pedal. I was told a new one would be mailed immediately. After driving the vehicle a hour down the road, I noticed the coolant light was on. I stopped and bought BMW coolant and waited for the car to cool down. It was disgusted to find out it was nearly a whole LITER low on coolant. This is inexcusable for any recently purchased car, especially a certified BMW. It hasn't lost a drop of coolant since, so obviously nobody even checked the level. Several weeks later no replacement floor mat had arrived, but I received a voicemail from my salesman. However he did not mention the mats, but instead begged and grovelled for a perfect review for him and his dealership, as it would help him financially. Sad and pathetic! Would a waitress who ignored your table and served you cold crappy food chase after you for a 20% tip?! After several emails and voicemails explaining the exact item I needed, my salesman did actually send floor mats, THE WRONG ONES! He actually even tried at first to hold them as ransom for a perfect review! I was told to re-box them and send them back at my expense (in hope I would ever see the right ones). Instead I sold the incorrect mats on Ebay and went to a reputable dealer and bought the proper mats (and a few more accessories for my wife's X3). As I understand it BMW of Mt. Kisco has only been around for six years. I doubt very much that they will actually be around for another six. In my opinion, just based on the shady corner-lot ethics and poor "rubber-stamped" certification process I witnessed, I would never purchase ANY vehicle used, certified or new from BMW of Mt. Kisco. More

Took my car in to replace a tire damaged by hitting a pothole. The Mt Kisco BMW staff not only replaced that tire, but identified an issue with one of my other tires and replaced that too. Since I had ta pothole. The Mt Kisco BMW staff not only replaced that tire, but identified an issue with one of my other tires and replaced that too. Since I had taken out the wheel and tire insurance at time of purchase, I incurred no cost. The staff were courteous and professional and made me feel like a valued customer. Receiving a cleaned car at the end of the day was an added bonus! More

Recall on BMW 3 series part. Sched. appt. promptly and work completed w/in stated timeframe. Staff extremely friendly, courteous, and professional. Pleasure dealing with personnel, and This was not the de work completed w/in stated timeframe. Staff extremely friendly, courteous, and professional. Pleasure dealing with personnel, and This was not the dealership where car purchased! ST More

car makes sound when turns. Issue not fixed or resolved. I was told the sound was unable to be reproduced. Is clearly there. Nobody asked me to show or demonstrate the problem. I was told the sound was unable to be reproduced. Is clearly there. Nobody asked me to show or demonstrate the problem. More

One service visit, somewhat overdue (my bad). The advisor went over all the findings carefully with me and helped me prioritize the work. Charges were always very clear and work was timely. The rep advisor went over all the findings carefully with me and helped me prioritize the work. Charges were always very clear and work was timely. The repairs and maintenance that I requested to have performed appeared to have been done properly and the full diagnosis was clearly stated on the receipt. I ended up having some of the remaining work done later at an independent, because my BMW is 11 years old, with 130k miles, and dealer maintenance is relatively expensive for a car whose value is diminishing rapidly. I am glad I had the full diagnosis done at the dealer will continue to use dealer service for essential diagnoses. If my car were newer and especially during the "free maintenance" period, I would not hesitate to have the work done here. Knowing that an excellent service department is available will influence my next purchase to be a BMW. More

I have owned various BMW's for the last 15 years and always use the BMW Mt. Kisco service department, They always service my vehicles quickly, professionally and correctly. Eventhough, I have bought an always use the BMW Mt. Kisco service department, They always service my vehicles quickly, professionally and correctly. Eventhough, I have bought and leased all my BMW's at other dealers , MT Kisco service department certainly raises the dealership well above the rest. The service manager, Vincent Robustello, has created this superior experience. If you own a BMW you must experience MT Kisco BMW service department . Ames Marino More

I came here to buy a 2010 BMW 328xi with very specific options. They had the vehicle that I wanted and they made sure that I purchased that vehicle. Despite their "no haggle policy" we were able to agree options. They had the vehicle that I wanted and they made sure that I purchased that vehicle. Despite their "no haggle policy" we were able to agree to a price that satisfied both parties. Jack was very knowledgeable about the vehicle and the different options that were installed and did a great job familiarizing me with all the vehicle's features. Overall an awesome buying experience! More

I purchased a landrover Rangerover sport from BMW of Mount Kisko and upon purchasing this suv a minor brake issue developed so i returned it and the service manager Vincent displayed outstanding custome Mount Kisko and upon purchasing this suv a minor brake issue developed so i returned it and the service manager Vincent displayed outstanding customer service and professionalism to insure the problem was resolved. He also made sure i recieved a loaner until the vehicle was repaired by land rover.........Even helped me with getting additional key.....imagine if i purchased a bmw.... More

I need to have a feature reset on my new BMW 528. They gave me a convenient appointment and a loaner car as the work would take all day. The work was done correctly and on time. As usual Vinny was very pl gave me a convenient appointment and a loaner car as the work would take all day. The work was done correctly and on time. As usual Vinny was very pleasant and professional to deal with. More

I live in NJ and I initially went to Mt. Kisco BMW because they had the X5 that I was looking for at a great price. When I got there and spoke with the team, they managed to take the overall experien because they had the X5 that I was looking for at a great price. When I got there and spoke with the team, they managed to take the overall experience to a different level. From sales to finance through the delivery of the vehicle, everyone made it happen. Great team, great price, awesome BMW. Thanks again! More