DARCARS BMW of Mt Kisco

Excellent 1st car buying experience I recently purchased my first new car. Matt, my "client advisor," was excellent. He was kind and knowledgable. Most importantly for me, however, was t I recently purchased my first new car. Matt, my "client advisor," was excellent. He was kind and knowledgable. Most importantly for me, however, was that he was patient with someone who had not gone through the "new car" buying process before. My experience with Joe, the Finance manager, was also fairly nice. However, since the car runs perfect so far, I haven't had to test his protection policies yet. If your looking to buy your first new car ask for Matt Hermoza. Highly recommended. More

Great customer service and follow-through Once again, BMW Mt. Kisco stands by their customers to ensure problems are corrected in a timely manner. Unfortunately, my BMW X5 3.0 loss power late Once again, BMW Mt. Kisco stands by their customers to ensure problems are corrected in a timely manner. Unfortunately, my BMW X5 3.0 loss power late one evening driving home from work. I managed to make it to the driveway but that was it. BMW had the vehicle picked up via flatbed. Representative, Seth Williams kept me in-the-loop on progress via iMessage and ensured I was able to make my necessary meetings on-time and with little to no hassle by having their service shuttle me to the train station. A consummate professional who takes his job and customers concerns very seriously. An asset to all those who interact with him daily. More

new car lease Great experience. Joe and Jim Salkin made it simple.Did the whole deal over the phone. Would recommend Mt Kisco BMW for all your new car needs Great experience. Joe and Jim Salkin made it simple.Did the whole deal over the phone. Would recommend Mt Kisco BMW for all your new car needs More

awesome dealer and representative Joe Bontempo And BMW of Mount Kisco were great.as far as dealerships go Joe & Mt.Kisco are as honest as they come.I know you can't make everybody happ Joe Bontempo And BMW of Mount Kisco were great.as far as dealerships go Joe & Mt.Kisco are as honest as they come.I know you can't make everybody happy all the time but considering Joe is the only person in his department he was great. More

VERY POOR service Don't buy any protection program from BMW business manger Joe Buontempo. He was very nice and promised everything when he wanted you to buy the protec Don't buy any protection program from BMW business manger Joe Buontempo. He was very nice and promised everything when he wanted you to buy the protection program. Once you did it, he became unavailable when you needed him. After a very long delay, you may finally get his service, but his service is worse than pathetic because he did NOT do the job. When I walked in to pick up my car, I just could not belive he did not do any promised service, he did not even bother to explain to me. Only sent his worthless apologiies later. He really reminds me of old snack oil salesman, promised the whole world to get your money for nothing to offer back. I do like my car but not their post sale service. Their managers are OK, but not too responsitve either. More

Service and Repair When I arrived for my appointment someone was there to greet and take my car. Once inside, their was a 2 minute wait before everyone (5 other customer When I arrived for my appointment someone was there to greet and take my car. Once inside, their was a 2 minute wait before everyone (5 other customers) was placed with various Service Representatives. My rep. Vincent was excellent; he listened intensively to my car concerns/issues ensured me that he would keep me informed about the progress and Vincent did exactly what he said. My car was returned with all issues resolved. More

Lease of 2014 X1 John was helpful and responsive throughout all phases of the purchase. I managed to find the car I wanted within the budget that I had. The trading in John was helpful and responsive throughout all phases of the purchase. I managed to find the car I wanted within the budget that I had. The trading in process of my older vehicle was also more favorable than what I experienced elsewhere. More

MOUNT KISCO BMW NEW CAR PURCHASE BEST PRICE AROUND, GREAT CUSTOMER SERVICE. CAR AND PAPERWORK WAS READY TO GO WHEN WE ARRIVED AT THE DEALER, WE WERE DONR IN 15 MINUTES. BUY YOUR NEXT BEST PRICE AROUND, GREAT CUSTOMER SERVICE. CAR AND PAPERWORK WAS READY TO GO WHEN WE ARRIVED AT THE DEALER, WE WERE DONR IN 15 MINUTES. BUY YOUR NEXT CAR HERE. More

Every service experience has been an excellent one. Staff is friendly, paperwork is always ready and they follow through in a timely manner. I hope to trade in my car in the next few months and hope to ge is friendly, paperwork is always ready and they follow through in a timely manner. I hope to trade in my car in the next few months and hope to get another BMW if the money is right. This dealership has made my BMW experience a great one. More

Exceptional Service I would like to give the biggest thank you to BMW Mt. Kisco for helping me in an emergency on 7/16/14. I hit a deep pothole on 287 getting on to 684 a I would like to give the biggest thank you to BMW Mt. Kisco for helping me in an emergency on 7/16/14. I hit a deep pothole on 287 getting on to 684 and put a huge hole in my tire causing my low tire warnings to come on immediately. Being from NJ and traveling to CT, I was scared because I felt stranded and knew I had to get this fixed before I continued on my travels. BMW Mount Kisco was the closest dealer to where I was, so I drove there in a panic, and they helped me immediately. Having Mt. Kisco not be my home dealership, I was also nervous they wouldn’t be able to fix it. The staff and service team deserve the biggest thank you for being welcoming and assuring me they would help. From the second I walked in, someone directed me in the right place to explain the issue. Someone else immediately came to grab my key and check out the problem. From that point on, BMW Mt. Kisco had me all fixed and ready to get back on the road in about an hour. At no point was I left uninformed and unattended; multiple people came over to explain what was being done and how they were fixing the problem, as well as make sure I was okay. From the way I hit the pothole, I thought I did more damage than just the tire, and the team checked the car and assured me only the tire needed to be replaced. Not only did I come out to a brand new tire, but I also had a freshly washed and vacuumed car. BMW Mt. Kisco’s tagline is “On another level up here,” and after my experience with them, this could not be more true. They went above and beyond any service and assistance I could ask for. I was beyond impressed at how they immediately made me a priority and got me out as fast as they could, while also being attentive and caring. I cannot thank the team there enough for everything they did for me. Thank you! Anyone considering buying or leasing a BMW from Mt. Kisco will most definitely not be sorry they did! More