DARCARS BMW of Mt Kisco
Mt. Kisco, NY
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I worked with Jerick to purchase a new car. Jerick listened, I showed him what I built on the website and he said he has one with the same build minus the seat color, I told him it was fine, we Jerick listened, I showed him what I built on the website and he said he has one with the same build minus the seat color, I told him it was fine, we did the test drive and conducted business. On the other had finance sold me a warranty that was included, when my husband and I looked it over with advise from my ex sale man at another BMW, I requested it cancelled. Kristen claimed she cancelled it and it’s in accounting hands. I called accounting they said they not allowed to speak with customers. I guess she don’t know who pays her salary”the customer”. I called BMW financial and they are not seeing the cancellation on their end. I called back left a message for finance with no response.FINANCE RETURN YOUR CUSTOMERS CALLS! STOP ignoring them. On the other hand, thank you Jerick for the smooth transition. Finance I’m looking forward to seeing this cancelling resolved. Some of the employees were friendly, overall I had a good experience with the exception of getting the warranty canceled. More
Jerrick was an absolute pleasure to work with. He has a ton of patience and is extremely knowledgeable about his product. I would highly recommend seeing Jerrick and the BMW team at Dar Cars M He has a ton of patience and is extremely knowledgeable about his product. I would highly recommend seeing Jerrick and the BMW team at Dar Cars Mt Kisco More
Jerick was a big help and great to work with. He's patient, calm, and a good listener. He pays strong attention to detail. And he really went above and beyond to help me get the car I wanted. Ver He's patient, calm, and a good listener. He pays strong attention to detail. And he really went above and beyond to help me get the car I wanted. Very happy with my experience here. More
Our experience was 5 star from beginning to end. Jerick was our sales person and he was very informative every single step of the way. The process was smooth and satisfying. I would definitely recom Jerick was our sales person and he was very informative every single step of the way. The process was smooth and satisfying. I would definitely recommend to friends and family! More
I traveled to Mt. Kisco from Huntington, Long Island instead of using the BMW dealership around the corner from my house! The main reason was for my salesperson, JERIC Kisco from Huntington, Long Island instead of using the BMW dealership around the corner from my house! The main reason was for my salesperson, JERICK ROSARIO! He was knowledgeable, answered every question and went to any lengths to explain the car, illustrate the car and, in the end, he satisfied every question. He answered every text I sent with more questions and answered every email promptly. The dealership, itself, was another reason - the staff is friendly and inviting and the environment is just luxurious! And, finally, the financial manager was kind, extremely helpful and did everything she could to make the deal work for me! She was sincerely interested in me and wanted to help me get to my goal of leasing a BMW (and she did!). Also, I want to mention that when I sat down to do all the paperwork the woman (sorry, I don't remember her name) who prepared all the papers for me to sign was so friendly and explained everything I was signing so clearly. So professional! All of these reasons made this dealership the ideal place to lease my first BMW. Rest assured.that in 3 years, when my lease is over, I will be coming back to Westchester to lease another and, hopefully, Jerick will be able to help me again. More
Simple service repair was estimated to be more than what competitor deemed necessary. On top of that, job they wanted to do was quoted twice competitor. double negative …be careful and get a second quote competitor deemed necessary. On top of that, job they wanted to do was quoted twice competitor. double negative …be careful and get a second quote and/or another authorized bmw dealer before using this service More
Hend was extremely helpful and knowledgeable during the whole process of leasing my new X3. It was a pleasure to work with her and not once were there any surprises or mistakes. whole process of leasing my new X3. It was a pleasure to work with her and not once were there any surprises or mistakes. More
Maureen the sales manager is great, and Jerick my sales rep was honest and easy to work with. Was always waiting for the dealership to "screw me over" somehow as dealers do, but they were honest and helpfu rep was honest and easy to work with. Was always waiting for the dealership to "screw me over" somehow as dealers do, but they were honest and helpful throughout the process. More
Did not reset computer after service. Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars whe Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars when they were Mt Kisco BMW and Kevin was the service manager. Much more efficient at that time. Will not use this dealership again:>( More