DARCARS BMW of Mt Kisco

very good I traded and purchased a non branded car via BMW MtKisco's Autonation process. Eman was my salesperson, which was certainly the high point of the expe I traded and purchased a non branded car via BMW MtKisco's Autonation process. Eman was my salesperson, which was certainly the high point of the experience, as there were some speed bumps, which some were to be expected when trading a car in one location and purchasing from another. The trade -in value given for my car was the highest by far I received from several dealerships, and the car I received was better than expected when delivered, with a full detail and some unexpected "extras" Eman was always pleasant, and she communicated quickly on EVERY question or concern I had through the entire process. Overall,I would use BMW Mt Kisco again.....sometimes its not if your experience is error-free, but how an organization recovers ....at the end, I am happy,and that is what counts More

Great dealership to buy a certified pre-owned BMW The experience was first rate. Working with Brian Rattner was an absolute pleasure. He made sure things were easy and perfect throughout the process The experience was first rate. Working with Brian Rattner was an absolute pleasure. He made sure things were easy and perfect throughout the process. i highly recommend this dealership. More

First class Experience This was my first BMW experience and I can not say enough about the first class treatment I received! BMW Mt. Kisco came highly recommended, specifica This was my first BMW experience and I can not say enough about the first class treatment I received! BMW Mt. Kisco came highly recommended, specifically Emon Ferdinand. Emon and her team walked me through every aspect of the new 2019 330i XDrive, from test drive through signing. Nick Wellington in the Tech department, gave me a comprehensive lesson on all of the features, he was very clear and knowledgeable. Mike Libutti, in the Finance Department was such a pleasure to work with and made the process fun and exciting! BMW Mt. Kisco has a new loyal customer! More

Waste of time I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it... More

Great experience I arrived without an appointment after being sideswiped. Cara took care of me immediately, looked over the impacted area of my car and explained the I arrived without an appointment after being sideswiped. Cara took care of me immediately, looked over the impacted area of my car and explained the work that was likely needed. Much to my surprise, she was able to take my car in right away and turned around body and mechanical work in the same day. I don't think it needs any more explanation that the facts, but I was blown away with the level of service and timeliness. I couldn't be happier with my experience with Cara! More

Unprofessional service Was called letting me know my car was ready for pick up. When I arrived at the dealer no parking at all. The reason I gave such a. Poor review is beca Was called letting me know my car was ready for pick up. When I arrived at the dealer no parking at all. The reason I gave such a. Poor review is because my had grease hand prints on it from the mechanic working on it. Car was not obviously ready and when I went inside no service advisor sat down to go over work performed on vehicle and when I asked to speak to the service managers he was in his office on his cell phone then left to go into an empty room with the lights off to continue his phone call. Most unprofessional dealship I have ever been to. More

Wonderful experience Worked with Jim Salkin, the Sales Associate at BMW Mt. Kisco. He was friendly, forthright, knowledgeable and accessible, and made the entire purchase Worked with Jim Salkin, the Sales Associate at BMW Mt. Kisco. He was friendly, forthright, knowledgeable and accessible, and made the entire purchase process a breeze. Couldn't have been a better transaction from A-Z. More

Terrible Put a deposit on a car which already had a deposit on. No communication between managers and salesmen. STAY AWAY from here as they’re useless Put a deposit on a car which already had a deposit on. No communication between managers and salesmen. STAY AWAY from here as they’re useless More

Highly recommended My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend dealing with Michael Tierney very professional salesman who truly went above and beyond on this one also gave all three of us a great deal, they made it fast and easy Lou is a great guy made us feel like family he should be running the show there and Ched made the paper work fast,easy, and painless... hats off to these great guys! More

Car was reserved for me but they sell to somebody else Never buy BMW certified car at BMW Mt Kisco dealership !!!c Today I had very bad experience trying to buy a car which I was told was reserved for Never buy BMW certified car at BMW Mt Kisco dealership !!!c Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience . More