D-Patrick Motoplex - Volkswagen Mercedes-Benz BMW Porsche Audi

Zero stars, if possible. I contacted the D-Patrick Motoplex division to inquire on a pre-owned 2015 Mercedes Benz several days ago. Shortly thereafter, I received an email fr I contacted the D-Patrick Motoplex division to inquire on a pre-owned 2015 Mercedes Benz several days ago. Shortly thereafter, I received an email from one of their Internet Sales Associates asking how they could help. I responded to the email with my contact information, including mobile phone number, and stated that both email and phone were acceptable forms of communicating with me. I looked forward to finding out more about the vehicle I was interested in; however, the time between responses to my inquiries seemed to go on longer; the replier failed to identify himself/herself; the minimal responses were short and off-putting; and, at no time, did anyone from D-Patrick reach out to call me on the number I provided. Why bother asking for "a good number to call you back on" when that was never the intention? Subsequently (within two days), they ceased communication with me entirely. When I emailed again, I received an auto-generated response from the Internet Sales Manager stating that someone from their team would get back with me on my inquiry. A few days out and I'm still waiting for their reply. I'm not in the habit of contacting dealerships for "the fun of it" and don't appreciate being treated with disrespect or having my time wasted. Either you're in the business to sell vehicles or you're not. This ended up in lost revenue for them as I'm more than qualified and ready to buy... Just not at this establishment. Bottom-line: take your money and your time elsewhere. It appears that D-Patrick's Internet Sales Department clearly believe they're too big to provide real customer service to prospective clients. More

Dont Shop at D Patrick Honda !!! Most inflexible dealership I've ever tried to buy a car from. The Honda store manager was rude , he told my wife and I that he was going to "make us" Most inflexible dealership I've ever tried to buy a car from. The Honda store manager was rude , he told my wife and I that he was going to "make us" both sign the loan app" (I was already pre-approved and have a A++ rating) he pressured us and said "you have to make a decision" after a few offers. No Haggle means you pay what they ask, on their terms, in their time frame or you don't buy from them. The salesman were courteous the manger needs to be replaced. More

Boxster S purchase experience Your Porsche sales team made the purchase process very simple. AJ and Cody did a great job at time of delivery. The car looked beautiful with a sp Your Porsche sales team made the purchase process very simple. AJ and Cody did a great job at time of delivery. The car looked beautiful with a spotless delivery. All your personnel were prepared for my visit, the experience was seamless. Thank you D Patrick. More

Top notch service at D-Patrick Audi My Audi A-3 was in for a 75,000 mile service. I appreciated the battery check because my Audi needed a new battery. Nobody likes a dead battery! My Audi A-3 was in for a 75,000 mile service. I appreciated the battery check because my Audi needed a new battery. Nobody likes a dead battery! More

Friendly excellent service Warning light for high oil level was diagnosed. Oil change and service inspection was preformed. It was also determined a recall needed to be performe Warning light for high oil level was diagnosed. Oil change and service inspection was preformed. It was also determined a recall needed to be performed as well and was completed. From drop off to pickup was under three hours. Matt was friendly and efficient. Overall it is what keeps us coming back to D Patrick for our Porsche, Mercedes, and BMW. More

Top quality service! Matt Staib and Michael Piper care of everything from top-to-bottom! They are always friendly/courteous and provide the most-excellent service…couldn' Matt Staib and Michael Piper care of everything from top-to-bottom! They are always friendly/courteous and provide the most-excellent service…couldn't ask for better! More

Great to work with!! They are always very good to work with, Ben in service dept is great! They always do a great job and will take us wherever if we want a ride and the They are always very good to work with, Ben in service dept is great! They always do a great job and will take us wherever if we want a ride and the drivers are always very friendly. Always a great experience with them. More

Big on customer satisfaction Dpatrick and our salesman, Jack Keith, really went that extra mile to make sure that we were happy with our new BMW X-3. When they didn't have a car i Dpatrick and our salesman, Jack Keith, really went that extra mile to make sure that we were happy with our new BMW X-3. When they didn't have a car in the colors we wanted with the safety options, they got it and had it ready for us to pick up. Great service. More

100,000 mile service The staff at D-Patrick is friendly and knowledgeable. They helped walk me through the process and what each of the suggested repairs and how they wo The staff at D-Patrick is friendly and knowledgeable. They helped walk me through the process and what each of the suggested repairs and how they would benefit us in the long run. I will definitely go back for future service visits. More

Honesty and Integrity My sales team was direct and to the point with me. Not overly aggressive, no hidden fees. I got a good price with very little negotiation. Great s My sales team was direct and to the point with me. Not overly aggressive, no hidden fees. I got a good price with very little negotiation. Great service, would recommend. More