D-Patrick Motoplex - Volkswagen Mercedes-Benz BMW Porsche Audi

Premium Service. Very nice customer service. Everything was done when they said it would be, and they washed my car for me. I highly recommend this dealership. Very nice customer service. Everything was done when they said it would be, and they washed my car for me. I highly recommend this dealership. More

Always above and beyond. Dpat always gives the best service. Matt in the Bmw service center never lets me down. Always delivered and repaired on time and on budget. The Dpat t Dpat always gives the best service. Matt in the Bmw service center never lets me down. Always delivered and repaired on time and on budget. The Dpat team is awesome from my sales guy Seth to the general manager Tony. They treat you like family. More

Great service We were going out of town and needed an oil change. They were great to fit us in. We really appreciated the flexibility. They were fast and flexible We were going out of town and needed an oil change. They were great to fit us in. We really appreciated the flexibility. They were fast and flexible More

The whole team was great! Keith, my salesperson was very knowledge and helpful in showing me the vehicle and its features. After my purchase was complete, the lady (I complete Keith, my salesperson was very knowledge and helpful in showing me the vehicle and its features. After my purchase was complete, the lady (I completely forgot her name) showed me every feature on the vehicle and even offered to come to my house and help me link my garage door opener! I live an hour away from the dealership. The shuttle service was great while I was having the vehicle simonized and Joe was so polite. The dealership was just great! More

oil change Typical oil change but they were running on time and the wait time was definitely adequate and they had me out the door in no time! Typical oil change but they were running on time and the wait time was definitely adequate and they had me out the door in no time! More

03 SL500 was a real pill. Things were explained well but the problems were really hard to figure out. I did get a little impatient but Jacob explained that th was a real pill. Things were explained well but the problems were really hard to figure out. I did get a little impatient but Jacob explained that they were one tech short due to training. All in all, they did a good job and I believe we have got it fixed. One complicated machine. More

Rude service staff no one at the dealership addressed my concerns about the rude behavior. We will not buy from this dealership again. Its a shame that customer sevice i no one at the dealership addressed my concerns about the rude behavior. We will not buy from this dealership again. Its a shame that customer sevice is no longer viewed as a priority. More

Waste of time, go to Louisville I literally walked into this dealership twice and said, “I want to buy this car!”. I had the model and details built from the VW website. I never ha I literally walked into this dealership twice and said, “I want to buy this car!”. I had the model and details built from the VW website. I never had to try so hard to buy a car in my life. After first being told they couldn’t order the car in the model I wanted, I went back in November for one last chance and was told they would call me when an SEL came in... this was in November... I’m still waiting for this phone call (mid Feb). Meanwhile, I took the trip to Louisville in which they have 3 area dealerships, bought an SEL R-Line off the showroom floor within a few hours and saved money off the MSRP. This deal actually worked to my advantage even if D-Patrick had the SUV I wanted, but it’s a shame I had to drive to the next city to make the deal. I can’t say enough great things about my experience at Bachman, from the degree the salesperson went through all their stock to make sure I saw all options to the long test drive. Don’t even get me started on the D-Patrick “test drive” in which the salesman just drove around the parking lot. I was talked down to almost the entire time, it was a horrible experience. More

"Vehicle Functions as Designed"--- Fixed or Not? I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and inform I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and informed that the error was a "Fuel Consumption" error and it would require a soft ware update, of which my cost would be $159. I authorized the repair over the phone and shortly was called to note that the vehicle was repaired and ready for pick-up. Tuesday, after New Years, I went to pick up my car. The documentation reflected a complete repair with a total exceeding $300 ( oil change included) It was noted that the "vehicle functions as designed" after the software update was completed. I paid for the repair and went to get in my car and drive home . . . the check engine light was off . . . fuel gauge, still faulty. I went back into the store to confirm this error is work, frustrated by a misaligned expectation given. I was then given back a loaner and assured that they would figure out the issue and fix it. The following day I received a phone call, stating the "real" issue was a faulty fuel tank that needed to be replaced . . . totaling over $2,000. It is important to note that I was already informed that the vehicle was "functioning as designed" however, they had the audacity to ask me to pay this without acknowledgment of their error in work at all . . . I declined the offer to donate $2,000 to their cause for a repair that had previously been "fixed" of which I then asked for a refund of the $159 of which I was unjustly charged for a repair that had not been completed.... I was informed that I would have been charged that either way . . . but was informed that they would be happy to fill my tank and delivery my vehicle to me for my inconvenience . . . See, the issue is not the $2,000 charge . . . it was the lack of validation of the original repair and the documented error that D-Patrick refused to to take ownership of. I do not believe that the customer is always right, but I do believe that a business should treat the customer with integrity, ethics and values befitting a sustainable trusting relationship. It doesn't matter what I can afford or what I can't---the value I place is in truth and respect. It was unfortunate to say the least. More

Quick Response, Willing to help anyway they can. Keeli on enternet was very helpful. Jordan Roe sold the Rav4 to Me. Delivered it to me after radio repair was finished. Very happy with the staff and Keeli on enternet was very helpful. Jordan Roe sold the Rav4 to Me. Delivered it to me after radio repair was finished. Very happy with the staff and the vehicle. Paper work was very quick. Great Experience! More