D-Patrick Motoplex - Volkswagen Mercedes-Benz BMW Porsche Audi

Josh Walters went above and beyond to help us find the vehicle we wanted. Thank you! vehicle we wanted. Thank you! More

Very professional, kind staff. Would recommend to anyone in the market for a new vehicle. in the market for a new vehicle. More

Everyone was very helpful and took a lot of time helping me find a car.and following up with problems afterwards. me find a car.and following up with problems afterwards. More

Great experience all the way from test driving all the way till purchasing. Excellent s way till purchasing. Excellent s More

Our sales representative was awesome. Very friendly and Our sales representative was awesome. Very friendly and knowledgeable. Went out of his way to accommodate us. Our sales representative was awesome. Very friendly and knowledgeable. Went out of his way to accommodate us. More

GM only cares about showing his power - not about customer service at all. They scam you on the bank loans! BEWARE!! I will NOT buy again- EVER. customer service at all. They scam you on the bank loans! BEWARE!! I will NOT buy again- EVER. More

Had one of our BMWS in twice for issues and service advisors insisted that no problems were found. Our son is an employee at the dealership and he figured out the the problem before the “master techs” advisors insisted that no problems were found. Our son is an employee at the dealership and he figured out the the problem before the “master techs” could. Simply scanning codes on the DME he found the problem. Should have been done the first time around More

Buyer Beware and Verify - Deceptive Initially I gave a 5 star review when I purchased my new Porsche in 2016 only to find out they were deceptive in that my warranty was 6 months less th Initially I gave a 5 star review when I purchased my new Porsche in 2016 only to find out they were deceptive in that my warranty was 6 months less than the 4 years I was told because they internally reported it as a demo 6 months earlier even though I purchased it with only 14 miles new. I reached out to the GM no response, no apology from him directly, he had a salesperson call me to say they might be able to offer me a 3rd party warranty to cover the difference in time. The demo status didn't bother me because the vehicle didn't have any miles on it but I am definitely disappointed in not getting the full new vehicle warranty as expected and in the way it was not communicated to me upfront. Anyone can sell you a vehicle.........it is the service after the sale that tells the true culture of the dealership. The lackluster response when I brought it to their attention tells me that this isn't an uncommon practice her and/or once you've purchased a vehicle they simply don't care. Check everything before buying here. More

Run!!! If they damage your car they will not do anything to fix the issue . Their customer service is horrible. Damage is still on car and I’ve called and tried to get something solved to death ears . The to fix the issue . Their customer service is horrible. Damage is still on car and I’ve called and tried to get something solved to death ears . The worst customer service I’ve ever experienced. More

Run away from them The short version, D-Patrick Motoplex is a corporate self serving monopoly who will lie and cheat customers when it xxxx well wants to. Their policies The short version, D-Patrick Motoplex is a corporate self serving monopoly who will lie and cheat customers when it xxxx well wants to. Their policies are shady and their service department is even shadier. I would no longer trust them to change a lightbulb in my car. The good: I’ve had some nice conversations with some of the sales people at D-Patrick Motoplex. Their service department performed recall work adequately and they even washed my car once after such work. Nice touch I won’t lie. That’s where the “good” ends. A year ago I had a water pump go out in my Audi A3. I knew it was the water pump as this was the second one that had gone bad in only 2 years. I thought, well I’ll probably be buying a new car from these guys some day so I should give them a shot at fixing the water pump. They did the work. I overpaid, as anyone does with the dealer, but at least I had the peace of mind that they would warranty their work. Unfortunately, that’s not what happened. Less than a year after they replaced the pump it went bad again. Now I’m on the third one. I brought my car in so they could honor the warranty. Did they? Heck no they didn’t. They did charge me a diagnostic fee to essentially tell me that oil had somehow managed to damage the pump and therefore it wasn’t covered. After arguing against that point and even having them “show” me how they made that assumption, I was livid. It was so much xx. They threw an estimate at me for over $3000.00 to fix oil leaks and the water pump (oil leaks that didn’t exist) and basically stated that all the work had to be performed or they wouldn’t honor a warranty any of it work which is laughable since they are essentially liars who don’t honor anything but themselves. Fast forward 2 months and I finally buy a water pump and find a local mechanic to install it. He informs me the pump was cracked and over time the seal deformed itself creating a giant chasm in which the coolant was pouring out. The oil leaks they claimed caused the pump to fail was a $20.00 fill cap. They wanted over 2 grand to “fix” it. I decided to bring the broken pump in and see if at the very least they could refund me the diagnostic fee. No bueno. Not even. Just absolute xx spewing from the service manager, who is really just a whipping boy in their corporate structure. He did talk to a different manager who didn’t even have the courtesy to talk to me. He sent the poor whipping boy out to deliver the verdict. What a bunch of hierarchal crap. My verdict. Do not trust these shady lying petty incompetent greedy men. If you need a recall done and you’re not paying them, yea take your car there. For anything else, I wouldn’t trust a single thing any of those crooks tell you. I will never ever ever buy another Audi from anyone because of this experience. They’ve ruined the brand for me. I won’t set foot in that D-Patrick ever again that’s certain. They have forever lost my trust and my respect. Not much else to say except thieves and liars and greedy corporate policies exist at that dealership. More