Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We truly appreciate your feedback and are thrilled to hear that you had an overall good experience. It's always wonderful to hear that our team is professional and friendly. We strive to make everyone feel welcome and important - it's nice to know we've succeeded! We're glad that we were able to help you in a timely manner, and are happy that you were pleased with the service we provided. Please let us know if there's anything further we can do or if you have any other questions in the future. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are delighted you had a great experience with our representative and it was speedy! We take our customers' needs into consideration year-round, so it's reassuring to know that this level of service is appreciated. We will make sure to pass on your compliments to the team member who helped you in order to reward their excellent work. We hope we have the opportunity to serve you again in the future and thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and taking the time to review us! We are delighted to hear that you had a good experience. Our top priority is making sure each customer has the best experience possible, so we're glad to hear that our friendly team was able to help you find the perfect truck at a price you were happy with. If there's anything else we can do for you, please do not hesitate to reach out to us. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota. We're glad to hear that scheduling and the delivery of service was easy and timely for you and that our team showed good integrity with your visit! It is always nice to hear great feedback about our staff too. We also appreciate the note about our outdoor area - it's great for a breath of fresh air while waiting on service to be completed. We hope to provide an even better experience if you ever need us in the future, please don't hesitate to reach out. Thank you once again for taking the time to leave such a thoughtful review.

Cumberland Toyota responded

Thank you for your kind words about the customer service at Cumberland Toyota! We're so glad Franklin and Roy were able to provide you with knowledgeable assistance during your visit. We strive to make every customer feel welcome and encouraged, so we appreciate you taking the time to let us know that they met that goal. We hope you'll come back to see us again in the future - don't hesitate to contact us if there's anything we can do for you before then!

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We apologize that we weren't able to repair the navigation system during your initial visit and have had to schedule a follow-up appointment. Rest assured, our team is committed to providing comprehensive service and we will make all attempts necessary to ensure any issues you may have with your vehicle are addressed in a timely manner. We hope the issue is resolved when you come back so you can once again safely and confidently enjoy all of your vehicle's features. If you should need any additional assistance before or after your follow-up appointment, please don't hesitate to reach out to us at 931-520-4153 Thank you for trusting us with your automotive needs!

Cumberland Toyota responded

Thank you for your review, we apologize for any inconvenience caused. We strive to provide a positive customer experience with every visit and the fact that you felt neglected in this case is unacceptable. At Cumberland Toyota we aim to provide our customers with clear communication and continually reviewed processes which allows us to offer a quality service. Since your feedback was brought to our attention, we have proactively revisited our customer communication strategy and internal processes to ensure smoother transaction. We value each of our customers greatly, and apologize again for any frustrations caused because of this. We would be delighted if you could afford us the opportunity to make it up to you if and when you decide to come back for another visit. Thank you for taking the time to write your review - Your feedback is important to us.

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are delighted that you had a good experience here. We appreciate your candid feedback, and we understand that communication is key to inspiring customer loyalty and satisfaction. Our goal at Cumberland Toyota is for our customers to always be informed on their vehicle checkout and service status. That is why we have implemented text notifications for when a task is completed or has been checked in. We hope this further establishes convenience – just another way we want to take the best possible care of our customers! Thank you again for your time and your feedback - if there is anything else we can do, please let us know.

Cumberland Toyota responded

Thank you for sharing your positive experience with Cumberland Toyota! We are thrilled to hear that you had a great experience and were able to take advantage of our appointment services. We understand the importance of supporting members of the military, and we are happy to provide discounts whenever possible. We look forward to serving you again soon!

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about your experience at Cumberland Toyota. We are delighted to hear that you found the service department to be a great asset of our dealership, but sorry to hear your opinion on the price and value balance at our dealership. Our team is dedicated to working hard to make sure every customer gets the best value for their experience with us and we continue to strive to provide excellent value in every interaction. We apologize if we did not meet that standard during your visit and hope that you would give us another chance in the future.