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Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,995 Reviews of Cumberland Toyota

August 06, 2022

Pleasant and helpful when dropping off my vehicle. Performed requested maintenance in a timely manner. I will be back for maintenance. More

by sdarmor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
August 06, 2022

Very friendly, and quick service. Good clean cool waiting area. I Would recommend it to my friends and neighbors. More

by Johnnydgreen46
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick, Ronnie Bean
Report | Print
August 06, 2022

Done a great job pretty pleased didn't take long Thank everyone in the staff More

by moniakjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
August 06, 2022

I was impressed with the professionalism of the sales lady, Roberta Love. Very friendly and extremely courteous. More

by MB DeBerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson
Report | Print
August 06, 2022

Worst Toyota dealership I’ve ever seen. People that just don’t care and they working hatlrder to get out of doing work. More

by ALANHANUSCHIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Report | Print
August 06, 2022

There were multiple problems with my experience with the service center. I was not kept informed about things my vehicle needed, phone calls were not returned either by the person in the service department More

by MAPLEWOOD1970
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Hall, Travis Fitzpatrick
Report | Print
August 06, 2022

arrived on time of appointment and had to wait 3 hours and 15 minutes for a rotation and balance but they didn't change because they forgot me.my time is more important to me. More

by ROB1WAITES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
holly
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I apologize for the inconvenience you experienced with your service appointment. Our goal is to have you in and out as quickly as possible. We will do better next time.

August 06, 2022

Worst service department of any Toyota I've been to Joby Allen Does not have any dealership to compete with so he accepts bad service from this dealership More

by Tlc4x4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Report | Print
July 25, 2022

The service manager was courteous and very accurate. She came to me when service was complete. More

by Shotsi
Recommend Dealer
Yes
Employees Worked With
Jenny furton, Travis Fitzpatrick
Report | Print
June 27, 2022

For a $350+ service in a hour an a half you think they could have done something above and beyond.....like wash the wind shield for the new wiper blades or vacuum the front floor mats.....nope More

by doghair555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We're sorry to hear that you feel we could have done something above and beyond, like wash the windshield or vacuum the front floor mats. Our team strives to provide our guests with a great experience each time they visit our dealership, and we apologize if we fell short on this visit. Thank you again for your feedback and we hope you'll give us another chance in the future.

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