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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

January 25, 2023

I’ve had excellent service at Cumberland Kia. Scotty is very Knowledgable about each vehicle! He made buying my first new Kia a easy experience and also my 2nd new Kia. Josh Strickland also helpe More

by MARYBUDDY1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Scotty Litton, Mike (Bart) Bartlet, Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're glad to have you as part of the Cumberland family and appreciate your kind words. We'll be sure to pass on your compliments to both Scotty and Josh. Thanks for choosing us!

January 25, 2023

We have purchased 2 vehicles from this dealership and the service has been great always friendly and helpful More

by raalcorn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that our service was able to help you out in a time of need. We hope that you had a safe trip home!

January 25, 2023

it takes forever for them to phone me back. +2 weeks ago I sat in the service lane and the service techs ignored me More

by annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I'm sorry to hear that you have had a poor experience with our service department, as well as with our technicians. We strive to provide excellent customer service and I apologize that we did not meet your expectations on this visit. If you would like to discuss this further, please feel free to contact me at the dealership directly. I would be happy to speak with you about your concerns and see what we can do to rectify the situation.

January 25, 2023

Had car in for a week due to not reaching speed over 45 miles per hour They said it was fixed it is even worse. Valso did New front tire told me it would be $335 charged $345.00. terrible service More

by carmelj1966vocational
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Hello, we're sorry to hear you've had such a negative experience with Cumberland Kia. We would absolutely like to help get this sorted out for you. Please contact us at 93-520-4196 should you care to talk a little more in detail.

January 24, 2023

I went to have warranty work done, as well as damage that was unrelated to warranty. Both completed quickly and for a reasonable price. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that you had a positive experience. We strive to provide quality service at a fair price and it great to know that we were able to meet your expectations. If there is anything else we can do for you in the future, please don't hesitate to let us know.

January 24, 2023

I leased 2 Kia Souls and just bought 1 and my salesman was wonderful to me. More

by CHRISTEL1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to have you as a customer and that you would recommend us to others. We hope you have a great experience with your car and our service department in the future.

January 23, 2023

Simply the Best. Mark Dronebarger is the most wonderful person at this place..Thank u. More

by JANMYERS3192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dronebarger
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, Mark Dronebarger, and our team. We're so happy to have you as a customer and we'll do our best to continue providing excellent service. Thank you for choosing Cumberland Kia,

January 22, 2023

Excellent and professional service delivered in a timely manner. Service personnel made me feel comfortable that the issue would be easily resolved, and it was! More

by lisascreeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs and writing a review. We're glad to hear that our team was quick and courteous in addressing the issue you were having and that they did a great job in repairing it. We hope you'll continue to choose us for all of your future service needs. Thank you!

January 22, 2023

Prompt, courteous, understanding, efficient. Lucas was very busy but made time to fix our problem. More

by HASSLER_D
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Lucas is a valuable member of our team. I'm glad he was able to help get you back on the road. We appreciate your business and look forward to serving you in the future.

January 21, 2023

Cumberland Kia service department was quick and courteous. They did a great job identifying and fixing the issue I was having. More

by ESSCHWAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to leave this review. I'm glad to hear that our service department was quick and courteous, and that they were able to identify and fix the issue you were having. We strive to provide excellent service to all of our customers, and I'm happy to hear that we met your expectations. Thank you for choosing Cumberland Kia, and we hope to see you again in the future.

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