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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

February 01, 2023

The service department from manager on down are the friendliest and most professional. I have highly reccomended them to potential customers. More

by JERRYBURTON1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for the kind words, we're happy to have you as a customer!

February 01, 2023

They are very professional friendly courtesy and respectful. They make you feel welcomed and you leave knowing you were very well taken care of. I love doing business with them. I recommend people More

by BABYMUSTANG68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to have you as a customer! We hope you'll continue to choose Cumberland Kia for all of your automotive needs.

February 01, 2023

They always taking good care of my car. I like dealing with them. Great customer service! More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas -service department
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words and recommendation, [Customer Name]. We're glad to hear that you had a positive experience at Cumberland Kia. Our team strives to provide excellent customer service and we're happy to know that we succeeded in doing so. We hope to see you again soon!

February 01, 2023

Very professional, courteous, and on the ball. This comment is from a 29 year automobile GM/GSM. I can't say enough good things about your sales and service depts. Your Kia Store displays the same More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have you as a customer and we appreciate your recommendation. We hope you'll continue to do business with us in the future.

January 31, 2023

Cookeville Kia always do a great job for me can't remember the young man's name but he was awesome and Susan is the best More

by ADDAMCARR024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have you as a customer and we appreciate the great things you had to say about our team member and our Susan! We'll be sure to pass on your compliments. Thank you for choosing us!

January 30, 2023

I take my car to the dealership faithfully for oil change and inspection every 5k miles. The last couple times I noticed check off sheet was completed yet those items really hadn’t been done. Example: mileag More

by ABERNASTY911
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Rachael? And Tyson. Very polite and accommodating , Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry that this has happened and we want to assure you that it will not happen again. We have taken steps to ensure that this does not happen in the future and we apologize for any inconvenience or frustration this may have caused. Please feel free to reach out to us if you have any further questions or concerns. Thank you for your business.

January 30, 2023

Both the service manager and mechanic worked to find an alternator at the last minute. Got it installed and me on my way in promised time. More

by rs121455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic that did the job , Susie Green, Brandon Hall
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have been of service and that we could get you back on the road in a timely manner. Thank you for choosing us and we hope to see you again soon!

January 30, 2023

The service department took care of my needs. Everyone was very helpful and courteous. Very pleased. More

by PHYDIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as a customer! We appreciate the 5-star review and are happy to hear that our service manager and mechanic were able to help you out in a bind. We hope you'll continue to choose us for your automotive needs. Thanks again!

January 30, 2023

It was a very good experience the quality of work was very good and my vehicle look great when it was finished i would and will be recommending there work More

by Johnnycole4681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck walker
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review, we're glad to have been of service. Please let us know if there is anything else we can do for you in the future.

January 29, 2023

I had my oil change and tires rotated on Saturday January 21, 2023. Also had a recall done. Monday afternoon on my way home from work my engine oil light came on saying my oil was low. I pulled over on the s More

by MIKEANDMARTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Feb 04, 2023 -

Cumberland Kia responded

Hello, We're sorry to hear of the experience you had with your recent service visit. We would absolutely like to help get this resolved for you as soon as possible. Please give us a call at 931-52-4196 should you care to talk more in detail. Thank you, [Name]

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