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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

February 06, 2023

Great customer service, wait time wasn’t too bad either. Happy to be a Kia customer . More

by TESSALANAE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. We're happy to have you as a customer, and we appreciate your kind words about our customer service. We'll pass on your compliments to our team. Thank you again for choosing Cumberland Kia!

February 06, 2023

People are really friendly. Service is very time friendly, especially compared to other dealerships I have visited. Only problem I had was services not done that i paid for (rot More

by MUDHEADTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review, Cumberland Kia! We're so happy to know that you had a positive experience with our team. We strive to provide excellent customer service and it's great to know that we succeeded in doing so for you. We're sorry to hear of the issue with your tires and we apologize for the inconvenience caused. Please know that we take pride in our work and do our best to ensure all services are done properly. We would love the opportunity to make it right if you give us a chance. Thank you again for your business, it is truly appreciated!

February 06, 2023

Had fog lights installed on my Toyota truck and upgraded the headlights to LED. Very pleased with the products and the service. I will admit about 2 weeks prior, the parts did not arrive, and I wasn't info More

by Tom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Brown and his team.
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, Tim! We're glad to hear you're pleased with the products and service. Thank you for taking the time to write a review and we hope you'll visit us again in the future.

February 05, 2023

Awesome staff and crew. The girls in the front office are the bomb!! Great customer service! More

by JMDUVALL1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for your kind words! We're thrilled to have such amazing team members who provide exceptional customer service. Thank you for the opportunity to recognize them. We hope you'll come back and see us again soon!

Feb 14, 2023 -

JMDUVALL1962 responded

👍👍👍

Feb 14, 2023 -

JMDUVALL1962 responded

Kudos to the team!!!

February 04, 2023

Susie and the crew do a great job and get you in and out quickly More

by LMDILLINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie and the crew at Cumberland Kia are dedicated to providing excellent customer service. We're glad to hear that you had a positive experience and we hope to see you again in the future.

February 04, 2023

I’ve been using this service department for several years. They are the best I’ve seen. More

by MTRICKETTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We strive to provide the best possible service and we're happy to know that we are meeting your needs. Thank you for choosing Cumberland Kia and we hope to continue serving you in the future.

February 04, 2023

Fast, friendly, reliable and always willing to answer any questions! Great place to get a vehicle. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We aim to provide the best possible service and care for our customers and we're happy to know that we are meeting your needs. Thank you for choosing us and we hope to continue serving you in the future.

February 04, 2023

Friendly knowledgeable staff who care about getting people into the right car that works for them! More

by rudischwarze.1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we appreciate it!

February 03, 2023

They answered all our questions and were extremely helpful and polite Cody was awesome thanks More

by jkldphillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cody, and for choosing Cumberland Kia. We're glad to have been of assistance, and we hope you'll come see us again when you're in the market for a new vehicle.

February 03, 2023

I bought my car there new in 2017 and so far Ive always has great service. More

by TAMMYJOYHILL
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review, Cumberland Kia. We're glad to have you as a customer and appreciate the positive feedback. Please let us know if there's anything we can do to continue exceeding your expectations.

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