Cumberland Kia

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your recent oil change! We are so pleased to hear that we provided quick, friendly service. Your satisfaction is always our priority, and we look forward to serving you again in the future!

Cumberland Kia responded

Thank you for the review of our dealership at Cumberland Kia, Cookeville. We appreciate your kind words and are glad to hear that you've had good experiences when visiting. It's our priority to make sure your vehicle runs as smoothly as possible and to educate our customers on what they need to have done to maintain their car or SUV. We'll always be here if you have any service-related inquiries or questions; simply shoot us a message or give us a call! Thanks again for being a valued customer.

bristoltl responded

Thank you again for helping get into a new pickup. I appreciate such good service. You guys are the best !

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia! We appreciate your kind words and are so pleased our team was able to provide you with quick and helpful service. We are grateful that our people were able to go above and beyond to answer all of your questions. Please don’t hesitate to contact us with any other questions or concerns down the line – we love helping out our customers! Thank you again for choosing Cumberland Kia we look forward to seeing you again soon.

Cumberland Kia responded

Thank you for your feedback on Cumberland Kia. It's great to hear that we made you feel comfortable throughout the entire experience and our staff was able to provide you with the necessary knowledge. We strive to ensure our customers have an enjoyable experience from start to finish and it's wonderful that this resonated so well with you. We really appreciate you sharing your thoughts and your recommendation of our dealership! Thank you for choosing Cumberland Kia for all your automotive needs!

Cumberland Kia responded

Thank you for your visit to Cumberland Kia and I'm glad to hear our team was professional and the job was done quickly. We take pride in providing excellent customer service, so it is great to hear this was evident during your visit. We do apologize that you weren't particularly impressed with the appearance of our staff! Thank you again for choosing Cumberland Kia, we appreciate your loyalty. If there is anything else we can do for you, please let us know!

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to leave us your kind review! We are thrilled to hear that you had such a great experience with Susie. Our staff members always strive to be prompt, courteous and helpful with all of our customers, so it is wonderful to know that your expectations were exceeded. At Cumberland Kia, we always aim to provide the best service possible for our customers. Your positive feedback confirms that we are moving in the right direction and motivates us to continue striving for excellence. Thank you again for your generous praise!

Cumberland Kia responded

Thank you for taking the time to review our service at Cumberland Kia, we apologize that your experience was not as satisfactory as we would like it to be. We pride ourselves on excellent customer service and it's disappointing when something has not been up-to-par with that expectation. We're sorry for the inconvenience this issue has caused. We take great care in ensuring our guests' needs are met and can only improve from our mistakes or shortcomings. We wish you all the best moving forward and hope you find a service provider who caters to your expectations with greater satisfaction in the future.

Cumberland Kia responded

Thank you for your kind words about the team at Cumberland Kia. We are committed to providing exemplary customer service that makes your car shopping experience as enjoyable and easy as possible! It's great to know you appreciate our customer-oriented approach and will come back to us in the near future with your vehicle needs.

Cumberland Kia responded

Thank you very much for your review of Cumberland Kia! We're delighted to hear that our service department was able to provide you with nothing but the best care. We understand that it is important to feel confident bringing your car in, and we are glad you have taken advantage of our expertise. Our team goes above and beyond to stay prompt, courteous, and always keeping you updated during your visit or service. We appreciate your kind words and look forward to assisting with all of your vehicular needs in the future!