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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews

1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

February 11, 2023

Great service. Dropped the vehicle off. It was ready in 2hrs just like they said. Friendly and Professional. More

by jameswhite0427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing to do business with Cumberland Chrysler Dodge Jeep Ram, and for leaving such a positive review. We're glad to hear that you had a good experience with our team, and we hope to serve you again in the future. Thank you!

February 10, 2023

It was very clean, and the customer service was excellent. Very affordable, and they took great care of my car. More

by ALAINA.E.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Andy Claborn, Chad Hancock, Randy Callis, Josh Lawson, Fred Riddle, Mark Garrett, Tina Ledbetter, William Bryant, Chelsea Davis
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram takes pride in providing excellent customer service. We're happy to hear that you found our dealership and services affordable. We hope to see you again soon!

February 08, 2023

I always get good and quick service at the dealership. This time i was there because of having problems with one of my keys fo my challenger and?they reprogrammed it quick. The only problem that i have ha More

by DONCRABTREE5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate it!

February 06, 2023

Service personnel were attentive and polite. I respectfully appreciate this type of service. Thank you. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the service department and checkout.
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and for writing such a kind review. We're so glad to hear that our service personnel were attentive and polite--that is exactly what we aim for! Thank you for your business and we hope to see you again soon.

February 05, 2023

Sales men were friendly. Overall not to bab of an experience. Would be a return customer. However my one complaint is that my 2021 jeep renegade only came with one key. When More

by Diane
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scotty and Cody, Andy Claborn
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram, and for choosing to do business with us. We're glad to hear that you had a positive experience with our sales staff, and we hope you'll consider us for your future vehicle purchases. We apologize for the inconvenience you experienced regarding the key fob on your new Jeep Renegade. Unfortunately, due to the high cost of replacement keys and fobs, we are not able to offer them at no cost to our customers. We hope that you will find the cost manageable, and we thank you again for choosing Cumberland Chrysler Dodge Jeep Ram.

Feb 15, 2023 -

Diane responded

I do not find it manageable and am looking for an after market key that I was told by your service department they would still program for about $120. Hopefully this will work and save me a few dollars.

February 02, 2023

Great attitude and follow through Polite and gracious and willing to satisfy your needs Will refer friends More

by DAVEANDMARYELLENFRESH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Callis, Chelsea Davis
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate it!

February 02, 2023

This dealership is the absolute best around. They always treat me right and go above and beyond. More

by Dougcarr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Chad Hancock, Randy Callis, Mark Garrett
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram. We're happy to know that we've been able to exceed your expectations and provide you with an excellent customer experience. We'll continue striving to do so in the future. Thanks for choosing us!

February 02, 2023

The Service Department helped me out of a difficult repair issue. The part needed was on backorder and not available in Tennessee, Alabama or Georgia. I was able to secure an aftermarket part. They More

by Alyson 1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris and Mike in Service
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for writing such a positive review of our Service Department. Kris and Mike are both excellent employees, and I'm glad they were able to help you resolve your repair issue. We're grateful to have them on our team! Thank you for your business, and we hope you'll continue to choose us for all of your automotive needs.

February 01, 2023

Professional staff and great service. I had no appointment and was only there a little over an hour. More

by alisadpetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bryant
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for writing such a positive review. We're happy to hear that you have had a great experience with our service department, and that our staff has been friendly and welcoming. We hope you'll continue to choose us for all your automotive needs in the future!

February 01, 2023

Great service—ordered a part we needed and it arrived the next day as promised More

by WHYBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, service dept and parts dept personnel
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate your business! We're happy to hear that you've had a positive experience with our staff and our service. We hope to see you again soon!

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