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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews
Call Dealership (931) 287-2971
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1550 Interstate Dr

Cookeville, TN

38501

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827 Reviews of Cumberland Chrysler Dodge Jeep Ram

February 01, 2023

Awesome and quick service… great service and friendly staff is always greeting us with a smile! More

by R. McCloud
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Report | Print
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, and for choosing Cumberland Chrysler Dodge Jeep Ram! We're happy to have provided you with excellent service and a smile. We hope to see you again soon!

February 01, 2023

I was impressed! Professional, friendly, knowledgeable. My truck was worked on in a timely manner! More

by Jocelyn
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dodge service team
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to have you as part of the family!

January 30, 2023

Brought my jeep in and service took it right back and got it serviced shortly thereafter More

by MLONG47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
Report | Print
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to have been able to service your vehicle promptly. We appreciate your business and hope to see you again soon.

January 29, 2023

I've always had service performed on my Dodge pickup truck at Cumberland Chrysler but the prices are becoming out of my realm of affordability. $90 for an oil change is outrageous! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service is very friendly person.
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback, we're sorry to hear that the prices have become out of your realm of affordability. We will pass along your comments to our management team so they can be considered when making decisions about pricing in the future. Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs and we hope to see you again soon.

January 28, 2023

I've been using Cumberland Chrysler for 17 years and have bought 3 vehicles there. They always have my back. More

by rittlejelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Martin, Chris
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your loyalty, we're so happy to have you as part of the Cumberland family!

January 28, 2023

Great place for all your needs with any. Vehicle we have brought to the dealership More

by ANTHONYZOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram as your go-to dealership for all of your needs! We're happy to have been able to provide you with a great experience and the perfect vehicle for your needs. Thank you for recommending us to others, and we hope that we can continue to serve you in the future.

January 28, 2023

First time at this dealership for service. Took a little longer than I thought it should for a basic oil change, tire rotation, etc., but not a big deal. Service agent did a great job. I will More

by scott.baclit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with sales. Was there for service.
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs, and for taking the time to provide us with your feedback. I'm glad to hear that our service agent provided great service, and that you will return for future service. We strive to provide an excellent customer experience, and I'm happy to hear that we met your expectations. Thank you again for choosing us, and we hope to see you back soon.

January 28, 2023

We have taken several trucks for service here. They had truck since October and couldn’t figure out issue. 2000 dollars later got it back last week after them giving up and they could fix the di More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram. I am sorry to hear that we were not able to properly service your trucks and that you have had to take them elsewhere for repair. We strive to provide the best possible service to our customers and I apologize for any inconvenience this may have caused. I would like to thank you for bringing this matter to our attention and please know that this feedback has been passed along to our management team. We appreciate your business and hope that you will give us another chance in the future.

January 28, 2023

Service department is best around. Always extra helpful to me. Tries to get me in asap More

by 1franklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only used service department
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for your kind words about our service department. We're glad to hear that they've been extra helpful and accommodating to you, and we'll make sure to pass on your compliments. We hope you'll continue to choose us for all of your automotive needs in the future.

January 28, 2023

Purchased a new Pacifica and was treated fairly, quickly and respectfully. Our sales representative, Chelsea, was exceptional. Kept us informed, got the answers we needed and was overall knowledgeable and More

by ASILVASY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Davis
Report | Print
Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, Chelsea. We're so happy to hear that you had a positive experience when purchasing your new Pacifica. Our goal is always to provide excellent customer service and it sounds like Chelsea was able to do just that. Thank you for the kind words and we hope you'll come back and see us again in the future!

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