Cumberland Chrysler Dodge Jeep Ram

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about your experience with Cumberland Chrysler Dodge Jeep Ram. We are glad to hear we made you a happy customer and that you enjoyed seeing an old friend. We love creating connections between our customers and team members and it sounds like we were successful in doing that. It's our mission to provide an enjoyable shopping experience for all of our customers and your evaluation helps us get closer to achieving this goal. We look forward to continuing to serve you as part of the Cumberland family!

lkn4luv68 responded

Thanks for the response

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We are so pleased to hear that you had such an excellent service experience each and every time. Your satisfaction is our number one priority and we are delighted that our prompt, courteous service as well as our comfortable waiting area met your standards. Our team worked hard to make sure we provided the best possible service, and it's really great when customers like you take the time to bring their positive feedback. We look forward to seeing you on your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, and for being a loyal repeat customer of Cumberland Chrysler Dodge Jeep Ram! We are so pleased to hear that you have been pleased with the quality of our parts and the friendly, respectful service. Our team is dedicated to providing a superior customer experience and we really appreciate your feedback. We look forward to helping you find the perfect car for all your travels in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for taking the time to book an appointment with us here at Cumberland Chrysler Dodge Jeep Ram. We apologize that there was a confusion regarding the cost of the oil change and understand how frustrating this could have been. We're constantly striving for total satisfaction with all our customers so we will be looking into why this discrepancy occurred and how we can make it right in the future. Your business is important to us, so please let us know if there is any other way we can help. Thank you again for bringing this to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We are glad to have earned your five-star rating and humbled by your kind sentiments. It is our priority to provide a relaxed atmosphere, fast and accurate service, and maintain constant communication with our valued customers; this feedback lets us know we are succeeding. Our team works diligently each day to ensure every experience at Cumberland Chrysler Dodge Jeep Ram is satisfactory and we thank you for taking the time to let us know that was your case. We look forward to having you back again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram! We take great pride in giving our customers the best service possible, and we're glad that we met your expectations. We appreciate that you noted the friendly and helpful service you received during your appointment and understand that wait times are an important factor in choosing any service provider. In this instance, we thank you for taking the time to share with us that the process took a bit longer than expected. Your feedback is truly valuable as it helps us to provide a better overall experience for each customer who visits our dealership. We look forward to welcoming you back again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram! We take great pride in our team and are glad we could quickly help you find the perfect new Ram 3500 for your needs. We value customer feedback, so thank you again for taking the time to share your experience with us. All of us at Cumberland appreciate it and look forward to continuing to provide you with exceptional service in the future.

Cumberland Chrysler Dodge Jeep Ram responded

.Thank you for your feedback regarding your recent visit to Cumberland Chrysler Dodge Jeep Ram. We apologize for any inconvenience you may have experienced when visiting our service department. We value all of our customers and strive to provide them with the best possible deals and discounts to help keep their vehicle running in its best condition. Our goal is always to provide quality service at a fair price for all vehicle owners. If cost is an issue, we're happy to look into other options for our customers that meet their budget. We appreciate you taking the time to review us. We hope that if it was related, this issue has been resolved and invite you in the future, should any similar issues arise, contact us so that we can help find a resolution that satisfies both parties involved. Thank you again!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to rate us five stars and share your positive experience. It's terrific to know that all of those miles were worth it! We value our customers above all else and are delighted that you enjoyed working with our welcoming staff. We hope to see you again soon at Cumberland Chrysler Dodge Jeep Ram - feel free to reach out whenever we can be of service.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for visiting Cumberland Chrysler Dodge Jeep Ram! We appreciate your kind words about our team's performance and we're thrilled to know that your service needs were handled promptly and efficiently. We'll make sure to pass on your compliments to all of our team members. We look forward to seeing you again soon!