Cumberland Chrysler Dodge Jeep Ram

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback. At Cumberland Chrysler Dodge Jeep Ram, we work hard to ensure that our clients have the best experience possible. We're glad to hear that you felt well attended to during your visit! We recognize that auto parts can be an expensive item, and we do make sure that those purchases reflect a fair and necessary rate of compensation for us and our team. That said, we're sorry to hear you felt that the part needed was overcharged and we will certainly look into it further. We value your opinion and feedback as it is important in allowing us to better serve all of our customers. Again, thank you for visiting with us and please don't hesitate to reach out if there is anything else we can do!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about our service department! We appreciate reviews like yours that show our commitment to providing topnotch customer service and fast-turnaround times. We’re happy to hear we were able to meet your expectations with such efficiency. Our service team works extremely hard to ensure all of our customers walk away satisfied, and it seems they succeeded in doing that for you. If there’s anything else we can do in the future, please don’t hesitate to reach out!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review of our dealership. We are delighted to hear that we exceeded your expectations and that your interaction with our team was pleasant. It is thanks to valuable feedback like yours that we continuously strive to improve our services. We understand how important it is to provide a friendly and helpful experience during each customer’s visit and we are pleased to hear that how effectively communicated and responded quickly. We look forward to helping you with all your automotive needs in the future and thank you again for taking the time to leave us a fantastic review!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your five-star rating. We know that shopping for a car can sometimes be overwhelming and we are glad to hear that Fred and Mark were able to make the process easier for you. We pride ourselves in listening to our customers in order to fully understand their needs so we can offer them the support and care they deserve during their car buying experience. We thank you for choosing Cumberland Chrysler Dodge Jeep Ram and hope to reward us with your business again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram. We're sorry to hear about the issues you are having with your Stop/Start feature after we've replaced your battery. Our service team is prepared and trained to provide exceptional customer service and troubleshoot any technical issues that may arise. We strive to exceed our customers' expectations every time they visit us. I apologize that this was not your experience. Please reach out directly to our Service Department at 931-520-4121 so we can get your vehicle back up and running as soon as possible. Thank you for bringing this matter to our attention, we appreciate it.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind review of Cumberland Chrysler Dodge Jeep Ram! It is important to us that our customers always receive the best customer experience from our friendly team. We strive to go beyond the call of duty, to guarantee that our customers are satisfied each and every time. Thank you for recognizing this in your review, we really appreciate it!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave such a glowing review about your experience at Cumberland Chrysler Dodge Jeep Ram! We are pleased to hear that we could help make your service visit a success. We're grateful that our customer service team was able to make you feel welcome and taken care of, as well as provide timely and quality work. Our goal is to be your first choice in auto repairs and maintenance, and we understand that positive experiences like yours will help us reach that goal. Thank you again for choosing us; it means a great deal to us!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experiences with us at Cumberland Chrysler Dodge Jeep Ram. We are grateful and proud that Peter was able to give you a great experience in our dealership; we want all of our customers to have nothing but the best service when they visit us. We believe in going the extra mile and exceeding customer expectations when it comes to service, so we are glad Peter was able to do that for you and make sure you get the truck of your dreams! We appreciate your business and feedback and look forward to seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram, and for giving us an amazing 5-star rating! It's great to know that our Service department was able to meet your needs quickly and efficiently. We strive to make sure each customer leaves with a positive and smooth car-buying experience, so it's especially heartening to hear that we met your expectations. We appreciate you sharing your feedback with us, and look forward to seeing you again soon if ever you need us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram. We are glad that you found our service to be friendly and efficient - we strive to provide the best car experience possible! Your satisfaction is important to us and it sounds like we have been doing a great job meeting your expectations. We would love to help you with any future automotive needs you may have so please keep us in mind for all of your service needs. Thank you again for the five stars and for being an amazing customer.