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Culver City Volvo Cars- Service Center

Culver City, CA

5.0
537 Reviews

537 Reviews of Culver City Volvo Cars- Service Center

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June 01, 2023

Excellent, fast service. Knowledgeable service people. Clean and functional waiting room. Friendly employees. Honest assessment. More

by Vicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

We have been taking our cars to Culver City Volvo for over 10 years now. They offer exceptional service. Thank you Martin and all the people in service for always making our visits easy. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Culver City Volvo Cars responded

We can't thank you enough for your loyalty over the past decade. This is what it's all about: having a dealership you can trust and feel good about after every visit. We’re delighted—but not surprised—to hear that Martin continues to leave a wonderful impression. He truly cares and enjoys delivering quality service. We all appreciate you here at Culver City Volvo!

December 31, 2021

Just picked up my car after an oil change., somebody used my car and drove it for 11.1 miles !!! I complained to my service advisor, his answer was " need to drive the car to make sure it was OK !! not for More

by isolo2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roman Camacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Culver City Volvo Cars responded

We understand your frustration and are sorry to hear that your experience with us was not a positive one. This is not the level of service we strive to provide to our clients. While we agree that 11 extra miles is less than ideal to find on your car, the vehicles we service do need to be test driven to a certain extent to ensure there would be no issues on a longer trip. We hope you can understand and please reach out to us if you have any further questions.

Jan 06, 2022 -

isolo2015 responded

No test for 11.1 miles is needed! It is abusive and irresponsible. It also took me a long time to remove the strong perfume odor from inside the car. I used a towel soaked with alcohol to remove the perfume from the seat belt!! Will no longer use the dealer for service nor my neighbor who also has a Volvo.

November 03, 2021

Once again start to finish 5 stars for Martin Munoz. Martin has been my service advisor for more years than I would like to say. I gladly followed him from another Volvo dealership to Culver City Volv More

by RICHARDMOLINARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Culver City Volvo Cars responded

Thank you for your loyalty and business! We will be sure to let Martin know about your glowing review! Have a great rest of your week

September 24, 2021

Always the best service at Culver City Volvo. Thank you, as always Martin. You are the best. Car was serviced quickly and returned before expected - and sparkling clean. Thanks to all! More

by volvogirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Culver City Volvo Cars responded

We are so happy to hear about your experience with us. Thank you for the kind review, we hope to see you soon! Have a wonderful week

August 30, 2020

I have been a Volvo owner since 1974. Martin Munoz has I have been a Volvo owner since 1974. Martin Munoz has been a trusted service advisor to me and my family for many years. I followed him from his p More

by RICHARDMOLINARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Culver City Volvo Cars responded

Hello Richard, We're honored to receive your rating and review! We appreciate your kind words for Martin, and we'll be sure to pass them along to let him know he's doing an excellent job! We look forward to serving you again! The Culver City Volvo Team

July 01, 2020

Thank you Martin for helping my out on my Volvo S90. I was in and out in matter of minutes. Always a pleasure seeing these gentlemen. More

by Alexander M
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolly Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roman Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Ginsberg
Jul 02, 2020 -

Culver City Volvo Cars responded

Hello Alexander! Thank you so much for taking the time to leave us a great review and five-star rating! We're thrilled to hear the process went seamlessly, and we hope you're enjoying your S90! We look forward to working with you again, soon! Best, The Culver City Volvo Team

June 30, 2020

It was smooth, quick, and easy! George helped me pay over the phone and pick up my car at a later time. The lyft ride is a great touch! More

by jupaiva
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
Jul 01, 2020 -

Culver City Volvo Cars responded

Hello! We love seeing a positive review! Thank you so much for taking the time to leave your kind words for George and our service department. We hope to see you again, soon. Best, The Culver City Volvo Team

June 28, 2020

Service for recall Since this service was necessary for safety reasons, I appreciated Volvo and especially my service manager, Martin Munoz's reminders to come in to tak More

by Andi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Culver City Volvo Cars responded

Hello Andi! Thank you so much for leaving us a great rating and review! We're so happy to hear about your positive experience with our service department and appreciate your kind words for Martin! We hope to see you again, soon. Best, The Culver City Volvo Team

June 25, 2020

This was my 3rd time to go there for service. Service is great and efficiency as before, staffs are very friendly and patience. I am very satisfied. More

by Top33best
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
Jun 26, 2020 -

Culver City Volvo Cars responded

Hello! We love to see a great review for our service department! We appreciate your business, and thank you for taking the time to leave us your feedback! We look forward to working with you again, soon! Best, The Culver City Volvo Team

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