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Culver City Volvo Cars

Culver City, CA

4.9
942 Reviews
Culver City Motor Cars is a family owned and operated dealership serving the greater Los Angeles area.
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11201 West Washington Boulevard

Culver City, CA

90230

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Showing 942 reviews

June 02, 2021

Sales and finance departments were great to work with, they both made my purchase at Culver City Volvo a great experience. The used car buyer, however, low-balled me to the point of being insulting by off More

by GCCPRES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Alerta, Julio Lopez, Frank Guziak
Jun 03, 2021 -

Culver City Volvo Cars responded

We will be sure to tell our sales and finance teams that they did a great job. We appreciate the feedback and the review, as it helps us discuss ways in which we can improve for the future. We hope to see you again soon.

June 01, 2021

Wish i could leave zero stars!!! Appalling customer service and sales experience. My husband and I called to request the vehicle we're interested in be brought over to the dealership so we can test dri More

by AS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Reyes, Frank Guziak
Jun 03, 2021 -

Culver City Volvo Cars responded

We are so sorry that this happened to you. This was unfortunate. We had a customer that was here before you on the same used car. We wish we had two of the exact same car on the lot so that both parties could walk away happy. We apologize because we understand that your time is valuable. Again, we are sorry this happened.

Jun 03, 2021 -

AS responded

That's funny. If that were the case I don't see why someone wouldn't have mentioned it to us when we called that morning to arrange the vehicle be delivered for us to test drive, or perhaps when we arrived at 4pm, or maybe during our 1 hour wait for our appointment that never happened.

May 19, 2021

Dealer did not know the car (2021 XC-40 Recharge) well and I was given incorrect information. Car is not up to date regarding software and I am left in the dark as to when it will be updated. I am leasi More

by INFO86
Recommend Dealer
Yes
Employees Worked With
Julio Lopez
May 28, 2021 -

Culver City Volvo Cars responded

Thank you so much for taking the time to let us know about your experience. We will be discussing it with our team to make sure we do better in the future. The XC40 Recharge is our newest product and we are still on the learning curve about its amazing features. As to the software update, we agree. Dealers nationwide are waiting for news and we will be reaching out as soon as we have an update.

May 17, 2021

Couldn’t be any happier with the level of service and attention I received at Culver City Volvo. And I love my car. The whole process was on point. More

by MAURA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlene, Maria Alerta
May 25, 2021 -

Culver City Volvo Cars responded

We are happy to hear about your experience with us. Congratulations on your new car! Please let us know if there is anything else we can do for you.

May 11, 2021

Great, knowledgeable and timely service! I just picked up my newly leased Volvo XC90 from Culver City Volvo. Dan was ready and available at the scheduled time. He had all of the paperwork ready to sign and p More

by shublauf
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Berning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Culver City Volvo Cars responded

Thank you for your great recommendation and review! All of us at Culver City Volvo are so pleased you enjoyed your experience working with Dan, and that he was able to answer all of your questions! If there is anything more we can do, please let us know. Congratulations on your new XC90!

May 03, 2021

Fantastic experience taking delivery of my CPO 2018 Volvo XC90 R Design. Tony, Arlene and the entire Culver City Volvo team worked to make this a smooth and trouble free experience. Don't waste your ti More

by Walrus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ram Tehrani, Rolly Ramos
May 05, 2021 -

Culver City Volvo Cars responded

Thank you for your fabulous recommendation and review! All of us at Culver City Volvo are so pleased you enjoyed your experience working with Tony, Arlene and the team, and we look forward to working with you again soon! If there is anything more we can do, please let us know. Enjoy your new XC90 R-Design!!

April 22, 2021

Culver City Volvo wasn’t the most conveniently located Volvo dealership for me. I selected them because they had the car I wanted, and were willing to sell the car to me at a right price. Tony was respons More

by PSCHUBIN
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Culver City Volvo Cars responded

Thank you for your 5-star rating and review! We are pleased you enjoyed your overall experience working with Tony, and we look forward to working with you again soon! If there is anything more we can do, please let us know.

April 02, 2021

Great service! We spoke with Frank and he was very knowledgeable, friendly and made sure we were taken care of. Would shop here again in the future. More

by Madelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Maria Alerta, Frank Guziak
Apr 05, 2021 -

Culver City Volvo Cars responded

Hello Madelyn, Thank you so much for taking the time to rate and review us! We're so glad you enjoyed great service and a friendly team. We look forward to working with you again in the future! The Culver City Volvo Team

March 27, 2021

I never write a review but have never been treated so awful because I wanted to give them my business. After circling a few times to find parking to lease a Volvo, I walked into the showroom. I was told More

by kt
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Maria Alerta
Mar 31, 2021 -

Culver City Volvo Cars responded

Hello KT, We're very sorry to see the low rating and to hear about your experience. We apologize for the inconvenience and would like to speak with you regarding your visit. We're always seeking to improve our services and clear up any misunderstandings. Please reach out to us at your earliest convenience so that we may further discuss. We look forward to speaking with you.

March 27, 2021

I have been coming to this dealership for several years. The staff are always courteous and attentive from the time you enter the parking lot to the building. Customer service is their number one priority More

by USERHONEY9@AOL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlene and Victor, Julio Lopez
Mar 29, 2021 -

Culver City Volvo Cars responded

Hello, We really appreciate your kind words for our team and we're very happy to hear you've enjoyed your experience! We appreciate your continued business and we hope to work with you again, soon! We'll be sure to pass along your kind words for the team! The Culver City Volvo Team

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