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Culver City Mazda - Service Center

Culver City, CA

4.8
1,931 Reviews

1,931 Reviews of Culver City Mazda - Service Center

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March 06, 2025

Culver City Mazda will take care of you, Thank You Ian for the great customer service and with all your help! I Would highly recommend to Check Out the dealer ship whether you need a new car or Mazda Serv More

by CESAR GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Culver City Mazda responded

Thank you for your kind words and recommendation! We're so glad to hear that Ian provided you with great customer service and that you had a positive experience at Culver City Mazda. Whether you’re in for a new car or service, we're always here to help. We truly appreciate your support and look forward to seeing you again!

March 05, 2025

I didn't take my car for service here but i keep getting this reminder. I did buy a car here and Had a bit of an issue afterwards and they stopped communicating. More

by QUIROGA03
Recommend Dealer
No
Employees Worked With
Roman Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Culver City Mazda responded

We’re truly sorry to hear about your experience and any lack of communication you’ve encountered. This is not the level of service we aim to provide. We appreciate you bringing this to our attention.

February 28, 2025

Miguel is exceptional. The best service agent I’ve ever worked with at any dealership. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Culver City Mazda responded

Thank you for the amazing feedback! We’re thrilled to hear that Miguel provided you with such exceptional service. He truly goes above and beyond, and we're so glad to have him as part of our team. If you need anything in the future, don’t hesitate to reach out. We appreciate your kind words!

February 27, 2025

The service was good, and they even provided a Lyft ride for my return. However, the complimentary wash left my car completely stained, and I had to wash it again myself due to their lack of care More

by IVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
Feb 28, 2025 -

Culver City Mazda responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service and appreciated the Lyft ride. We sincerely apologize for the issue with the complimentary wash, and we truly understand your frustration. This is not the standard we strive for, and we’ll be sure to review our process to ensure better results in the future. Your satisfaction is important to us, and we appreciate you bringing this to our attention. If there’s anything else we can do for you, please don’t hesitate to reach out.

February 27, 2025

Great communication throughout the repair process ! ! Ian kept me abreast with the status of the repair & cost ! More

by RBELL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Culver City Mazda responded

Thank you for your kind words! We’re so glad to hear that Ian kept you well-informed throughout the repair process. Clear communication is something we take pride in, and we’re happy it made your experience smooth and stress-free. If you need anything else in the future, don’t hesitate to reach out. We appreciate your feedback!

February 27, 2025

I can’t say enough good things about the service center here. The service coordinators are trustworthy and good communicators. They work hard to accommodate my schedule as a mom (i.e., having my car with More

by KARENRHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Culver City Mazda responded

Thank you so much for your kind words! We are thrilled to hear that our service center, and especially Miguel, has consistently provided you with great care and communication. We understand how important it is to accommodate your schedule, and we're so happy we could make your experience easier and more enjoyable. Your loyalty means the world to us, and we truly appreciate your trust in our team. If you ever need anything, we’re here for you!

February 23, 2025

Very fast, convenient, and flexible service. The videos were great and the Lyfts made everything easy. Thank you! More

by erussell313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Culver City Mazda responded

Thank you for the great review! We're glad to hear you found the service fast, convenient, and flexible. It’s awesome that the videos and Lyft rides made the process even smoother. We appreciate your kind words and look forward to helping you again in the future!

February 19, 2025

Exceptional service and customer support from start to finish! I felt informed to make the best decision about my new hybrid lease. More

by CGEORGEDEHAAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlene Quiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervin Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Kubicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Culver City Mazda responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience and felt well-informed throughout your hybrid lease process. Enjoy your new vehicle, and let us know if you ever need anything!

February 19, 2025

It was a hectic day for the service department but Richard was courteous and helpful. More

by T808Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Culver City Mazda responded

Thank you for your patience and kind words! We're glad to hear that Richard provided courteous and helpful service despite the busy day. We appreciate your support and look forward to assisting you again in the future!

February 19, 2025

Went in on my scheduled appointment and was promptly helped by Jonathan Rodriguez, who was very curteous and professional. I was notified when my car was ready and was also given a link showing me a vi More

by PAULAOCHOA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Culver City Mazda responded

Thank you for sharing your experience! We're so glad to hear that Jonathan provided courteous and professional service and that you appreciated the video evaluation of your car. It’s great to know our waiting area met your expectations as well. We appreciate your feedback and look forward to serving you again in the future!

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