Richard Tran

Culver City Mazda responded

Thank you for the great feedback! We’re glad you were happy with the repairs and the turnaround time. And calling Richard Tran “the best worker they have” is quite a compliment! We’ll be sure he sees your kind words. We truly appreciate you recognizing Richard’s efforts and trusting our team with your vehicle. Thanks for choosing us!

Culver City Mazda responded

Thank you for the honest feedback. We understand that miscommunication can make a service visit take much longer than expected, and we appreciate your patience while everything was sorted out. We’re glad Richard was able to step in and help facilitate the process and that the situation was ultimately resolved to your satisfaction. We appreciate you giving us the opportunity to address the issue and for taking the time to share your experience.

Culver City Mazda responded

Thank you for sharing this! We’re glad Mr. Tran took the time to follow up with you and make sure you felt confident about how the inspection went. That extra communication can make a big difference, especially when you’re trusting someone else with your vehicle. We’ll be sure he sees your kind words. We appreciate you recognizing his courteous approach and taking the time to share your experience!

Culver City Mazda responded

We’re sorry you were left waiting for assistance when you arrived and that you had to spend 20 minutes standing by your vehicle before someone was available to help. We also understand how frustrating it must have been to learn that your vehicle was ready only after you called later in the day, rather than receiving a timely update from our team. Your time is valuable, and we regret the inconvenience caused by both the initial wait and the lack of communication when your vehicle was completed. Your feedback has been shared with our management team for review.

Culver City Mazda responded

Thank you for the thoughtful feedback! We’re glad Richard was so helpful, informative, and responsive throughout your visit. It’s especially great to hear that he was able to accommodate your schedule while making sure your service was comprehensive and your vehicle was well taken care of. We truly appreciate you recognizing Richard’s attention and flexibility. Thank you for trusting our team with your car!

Culver City Mazda responded

Thank you for the great feedback! We’re especially glad to hear Richard was so responsive, helpful, and patient in taking the time to explain everything. It’s also wonderful to know he went the extra mile by advocating on your behalf with Mazda corporate to help get you a lower price. We truly appreciate you recognizing Richard’s effort and dedication. We’ll be sure to share your kind words with him, and thank you for trusting our team!

Culver City Mazda responded

Thank you for the fantastic feedback! We’re glad the team at Culver City Mazda made your experience fast, friendly, and knowledgeable from start to finish. Providing helpful, high-quality service while keeping things efficient is exactly what we want for our customers. We truly appreciate you taking the time to recognize the team and share your experience. Thank you for choosing Culver City Mazda!

Culver City Mazda responded

Thank you for the great feedback! We’re glad our team was able to provide fast, efficient service while still giving you the care and assistance you deserve. Creating a positive experience that keeps customers coming back and recommending us to others is incredibly important to us. We truly appreciate you recognizing the team’s efforts and taking the time to share your experience!

Culver City Mazda responded

Thank you for sharing this! We’re glad Richard kept the communication clear and made sure your expectations were met throughout the process. Knowing he made things easy while putting in the extra effort to get your vehicle taken care of means a lot. We’ll be sure Richard sees your kind words. We truly appreciate you recognizing his customer service and taking the time to share your experience!