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Culver City Mazda - Service Center

Culver City, CA

4.8
1,839 Reviews

1,839 Reviews of Culver City Mazda - Service Center

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December 13, 2024

I was told my money would go towards a repair (the fee for looking at car).the recommendation was to replace my screen in my car. I wasn't even offered the option to get a software update 1st, which would More

by kimberlykberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember his name.
Dec 16, 2024 -

Culver City Mazda responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams and understand your frustration. If you would like to discuss it further, please reach out at your earliest convenience.

December 12, 2024

Very good dealership they were very prompt in responding to my messages and took a video of the car to send to me for approval More

by BARATHPALANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Culver City Mazda responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 12, 2024

The service experience was excellent from drop off to pick up. Communication was extremely impressive. More

by SILVIWINTHROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Culver City Mazda responded

We're so happy to hear that our service exceeded your expectations. We are always more than happy to assist you if anything else comes up.

December 11, 2024

10/10 experience! They did a great job, were incredibly helpful and prompt. Much appreciated! More

by AMELINADIETHELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Culver City Mazda responded

It's always a pleasure to hear that our team has been providing excellent customer service. We are thrilled to know that we were able to assist you. Please let us know if there's anything more we can do.

December 09, 2024

pretty good, solid work. friendly, kind, the work was done quickly and thoroughly. And the issue was solved. More

by YITAOGU
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Hegge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Culver City Mazda responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 05, 2024

Richard was very helpful. He made me aware of ways to both save money and honor the life of my car! More

by FACELISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Culver City Mazda responded

Thank you for your excellent review. We are so pleased to hear that Richard gave you the service you deserve. Have a wonderful holiday season!

December 05, 2024

EXCELLENT SERVICE. PROMPT, RESPONSIVE AND EFFICIENT. IDEAL EXPERIENCE. THE STAFF WERE POLITE AND FRIENDLY. THANK YOU. More

by blionelp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Hegge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Culver City Mazda responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

December 04, 2024

The service team is friendly and the work is done quickly and thoroughly. It's helpful that they send a video walkthrough to show what was done with the vehicle. More

by JCLARK6422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Culver City Mazda responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

December 03, 2024

I have now had a back-to-back great experience with the folks at this Mazda dealership, after just leasing another vehicle last month after my initial vehicle lease back in 2020. Upfront sales, clear infor More

by Alistair Mills
Recommend Dealer
Yes
Employees Worked With
Rey Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vlad Negin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Kubicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Culver City Mazda responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with our team and thank you for giving us the opportunity to serve you. We hope you're enjoying your new Mazda and please let us know if you have any other questions.

December 02, 2024

amazing service, right on point. perfect communication, good attitude and knowledgeable service advisor ! I highly recommend A++++ More

by msadeghi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Culver City Mazda responded

We love to read reviews like this one! Thank you so much for sharing your experience at Culver City Mazda. We are so pleased to hear that Richard was able to give you the service you deserve. Please don't hesitate to call if you have any questions.