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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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December 04, 2024

Staff itself is ok but when you need help they won’t help you. Unfortunately like every dealership it’s all about money and us as consumers get finessed. More

by Joselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 05, 2024 -

Culver City Chevrolet responded

Joselin, I understand your concerns and appreciate the feedback. We strive to provide assistance at all times, so it's disappointing to hear this was not reflected during your visit. I'd like to step in and assist you. Please feel free to reach out. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

December 03, 2024

Great service, it was just difficult getting in touch with a live person to make an appointment. More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Dec 03, 2024 -

Culver City Chevrolet responded

Thank you for leaving Culver City Chevrolet a four-star review! We appreciate your feedback on our communication and will work to improve it!

December 02, 2024

Very excellent service. THE SERVICE ADVISOR WAS VERY HELPFUL AND COURTEOUS. Thank you for the good work. More

by Carlvegas63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Culver City Chevrolet responded

We're delighted to hear about your positive experience with our service advisor at Culver City Chevrolet! Thank you for acknowledging the excellent service and support. We look forward to serving you again in the future!

December 02, 2024

Always fast service. Friendly advisors who give you options without pressuring you which I appreciate. More

by tlg13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Carlos Ramirez
Dec 03, 2024 -

Culver City Chevrolet responded

We're delighted to hear that you appreciate the fast service and friendly advisors at Culver City Chevrolet. Thank you for sharing your positive experience with us!

December 01, 2024

The most efficient and timely dealership service department that I've ever dealt with. They create a personal relationship with the customer and they don't try to upsell you on any unnecessary servi More

by mike32eman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Ortiz - Serv. Mang. 5 stars
Dec 03, 2024 -

Culver City Chevrolet responded

Mike, we're delighted to hear that our service department at Culver City Chevrolet met your expectations with efficiency and a personal touch. Thanks for sharing your experience!

November 26, 2024

Jordan had a pleasant and professional attitude,the facility was very clean and the snacks were healthy. More

by maeshaill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Culver City Chevrolet responded

We're delighted to hear that Jordan and our clean facilities made your visit enjoyable at Culver City Chevrolet. Thanks for the shoutout!

November 26, 2024

I brought my car in to be fixed and the same problem continues, no response More

by Princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gio
Nov 27, 2024 -

Culver City Chevrolet responded

A 2-star experience is absolutely not what we expect for our customers. We'd like the chance to make this right. If you're interested in my help, would you please reach out to me directly at your convenience? Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

November 26, 2024

I went in for an estimate to fix a steering problem and for a recall. I was told it would take 1 to 3 days, on day 4 I had to call them to check on my car. I was told I should get a call back later today, More

by alexb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juliet
Nov 27, 2024 -

Culver City Chevrolet responded

Alex, this feedback is hard to receive. It sounds like we fell short in several areas, and I apologize for any inconvenience caused. I'd appreciate the opportunity to discuss this further with you and see how we can make things right. Please feel free to reach out. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

November 26, 2024

My truck went in on a Monday for something the service person said would be fixed in a day or two. I went to pick it up a week later. After waiting 45 minutes for them to drive my car out I finally got in More

by buchie86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gio
Nov 27, 2024 -

Culver City Chevrolet responded

I'm sorry to hear about your frustrating experience. This certainly doesn't reflect the level of care we aim for, and I apologize for any inconvenience caused. If you're open to it, I'd like to help resolve this issue—please consider reaching out. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

November 25, 2024

Service was great and ready on time. Juan did a good job keeping me up to date. The work was done wonderfully. Thank you! More

by freddie4la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 25, 2024 -

Culver City Chevrolet responded

Freddie, we're delighted to hear that Juan and the team at Culver City Chevrolet provided you with timely and excellent service. Thanks for sharing your experience!

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