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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews
Call Service Center (213) 328-2897

1,565 Reviews of Culver City Chevrolet - Service Center

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November 14, 2022

Ryan Kennedy was great but the dealership didn't accept my service plan. Not good More

by richardemccormick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
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Nov 17, 2022 -

Culver City Chevrolet responded

Richard, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (424) 216-6027 when you have an opportunity, and we will be more than happy to try and turn your experience around.

November 14, 2022

Very good service thank you Jordan for your help great service advisor went i need next service i will be there More

by Fermin Fuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Culver City Chevrolet responded

Fermin, Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

November 14, 2022

I brought my car in 4 times for alignment and still not right. They needed to call me a few weeks ago to come and no one called me. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Culver City Chevrolet responded

David, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Nov 16, 2022 -

David responded

I have left messages for the service manager and still nothing.

November 13, 2022

She was amazing, responsive and very professional, she Wii be my point of contact each and every time. More

by WFITSUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Culver City Chevrolet responded

We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

November 13, 2022

Excellent customer service. and minimal wait time. This is my one and only preference in vehicle maintenance. More

by AALEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Culver City Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Hi, thanks for taking the time to leave a review.

November 13, 2022

The service has change since I last was there. There is no more helpful people to come to your car when you drive up. Now there is pallet of wooden crates where there use to be customer service pe More

by srs052356797
Recommend Dealer
No
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Culver City Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one.

November 12, 2022

Service department was very helpful and completely job in a timely matter. They keep me informed on the progress. More

by weishaup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Culver City Chevrolet responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2022

Everyone these is kind and helpful, even when things go wrong. Prices are high but they were quick with service More

by KANE_AMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Culver City Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 12, 2022

Jordon help me concerning my Chevrolet Cruz repairs and your very patient and met all my needs!!! More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Culver City Chevrolet responded

Danielle, we're happy you found our staff to be so supportive during your experience here at Culver City Chevrolet. If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

I don’t know how an oil change, for which I had an appointment, would take two hours. You should respect your customers enough to not waste their time. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Culver City Chevrolet responded

Peter, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sara C. Customer Care Advocate at (424)258-9157 to discuss your concerns, as your satisfaction is of utmost importance to us.

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