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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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December 19, 2024

Miguel is always on top of the vans we bring in for service. His communication is reliable, turnaround time is short and his work is excellent. More

by LA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Culver City Chevrolet responded

We're delighted to hear that Miguel consistently provides excellent service for your vans at Culver City Chevrolet. Thank you for recognizing his reliable communication and quick turnaround time!

December 19, 2024

wouldn’t recommend this service center, they never did my tire rotation when that’s what i came in for More

by lucygomez122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Culver City Chevrolet responded

Lucy, I'm sorry to hear about your experience with the tire rotation. We strive for thorough service and it seems we fell short this time. Please reach out so we can address this issue directly and make things right for you. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

December 19, 2024

Took one month to fix my car. Took 4 days before they even looked at it even though I made an appointment. Screwed up the install of a component requiring an additional 5 days. Wh More

by Roomend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Padilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Culver City Chevrolet responded

Your experience sounds incredibly frustrating, and I'm truly sorry for the inconvenience you faced. We strive to provide timely and efficient service, so it's disappointing to hear about these delays and issues with your vehicle. Please reach out directly if you're open to discussing this further; we want to make things right for you. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

December 19, 2024

I am not sure they perform all they say they do on what is invoiced More

by Willis
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
David
Dec 23, 2024 -

Culver City Chevrolet responded

Willis - I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

December 18, 2024

My experience was terrific. I checked the car in and waited in the lobby where they had a coffee machine and a counter where I could work while I waited. It was comfortable with More

by kevfx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Culver City Chevrolet responded

We're delighted to hear that your visit was comfortable and productive at Culver City Chevrolet! It's great to know you enjoyed the amenities while waiting for your car. Thanks for sharing this positive experience with us, Kev!

December 16, 2024

Miguel was great. He finished way ahead of schedule and love that CC Chevrolet now has complimentary car wash service. More

by SGROVEMEISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Culver City Chevrolet responded

We're delighted to hear that Miguel exceeded your expectations and you enjoyed the complimentary car wash service at Culver City Chevrolet. Thank you for sharing your experience with us!

December 14, 2024

I purchased my car at this dealership and have been going there for service for years. At the beginning, I would bring my car in and any available service writer would help me but, from the minute I met Jord More

by INFO@STEVEZEE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Culver City Chevrolet responded

Thank you for your loyalty to Culver City Chevrolet and for highlighting Jordan's exceptional service! We're delighted to know she has consistently provided honest, friendly, and efficient care. We look forward to continuing this great relationship with you!

December 14, 2024

Jordan was fantastic. Very helpful and communicative. Grateful for her assistance. Fifteen word minimum is pretty wild. More

by eendress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Culver City Chevrolet responded

We're delighted to hear that Jordan provided fantastic service at Culver City Chevrolet! Thank you for sharing your experience, and we appreciate the feedback. Safe travels in your new vehicle!

December 14, 2024

Me encanta ir al diler de culver city chevrolet por el servicio que dan lo hacen centir en familia excelente servicio More

by hersonruano18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No me acuerdo si mostrarán fotos si lo conociera
Dec 16, 2024 -

Culver City Chevrolet responded

Gracias por compartir su experiencia! Nos alegra saber que se siente como en familia con el servicio de Culver City Chevrolet. Siempre estamos aquí para ayudarle cuando lo necesite.

December 14, 2024

Terrible service! Had my car for months. Terrible communication. Returned it in dirty condition with spider webs on mirrors. And only after I went to the VP of GM’s cu More

by lhjohnson225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gio - totally incompetent and lacks basic communication skills
Dec 23, 2024 -

Culver City Chevrolet responded

I apologize for the inconvenience you experienced with our service. This is not the level of care we strive to provide, and I'm sorry for any frustration caused by poor communication and vehicle condition upon return. Please reach out if you'd like to discuss this further or have additional concerns. Thank you, Nevin Baratian - General Manager - nb@culvercitychevrolet.com

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