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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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September 09, 2021

Professional, friendly staff. Great service! Jordan worked with us from start to finish. We got the appointment we needed. The car was in and out as promised. More

by RJCOLEMAN85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Culver City Chevrolet responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Culver City Chevrolet! Sincerely, Michelle M. Customer Service

September 09, 2021

First time, last time. I have a 2017 Malibu hybrid that runs fine. The diagnosed the repairs over $8,000. I didn’t agree to the work and I had to pay $440 to get my car back. When I picked up the car th More

by rangerferrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Culver City Chevrolet responded

Thank you for taking the time out of your day to share feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd be happy to talk through the details of the quote you referenced. Please contact me directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

September 08, 2021

Roberto Canche was very professional and polite. He had Excellent customer service. I hope he's still there for my next visit. Thank you. Stay safe More

by ruby811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Sep 10, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Roberto and our service department! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

September 08, 2021

I like the services nice customer service I will always go to the same place I like the employees that work there be back soon More

by Camposmayra197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Culver City Chevrolet responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

September 08, 2021

Excellent service once again! Always amazing. Thank you for the speedy and efficient work service done on my car. That’s why I really like Chevrolet More

by Yvon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Sep 10, 2021 -

Culver City Chevrolet responded

We appreciate the kind words, Yvon! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

September 06, 2021

Very upset.I had one of my cars serviced on Saturday, Very upset. I had one of my cars serviced on Saturday, after we got home we notice that there was something different about the look, we walk around More

by robertsmerling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Culver City Chevrolet responded

We’re sorry to hear about your experience. It certainly was not our intention to make this change to your license plate holder. Please give me a call directly so we can address this accordingly at (424) 258-5224. Sincerely, Michelle M. Customer Service

September 06, 2021

Terrible experience again. My maintenance was delayed everyday. Absolutely terrible miscommunication and extremely unprofessional. I will not be coming back here. This is the second time where I’ve had b More

by eddiesantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit to our service department didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact me directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

September 04, 2021

I had to take my car back for several issues after the initial appointment. I don’t feel safe and secure in my car, mainly cause of their incompetence. They hit my car while it was being fixed. My loan More

by Pelé Keit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager
Sep 08, 2021 -

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to hear more about your experience in order to identify a solution. Please give me a call directly at (424) 258-5224. I look forward to hearing from you. Sincerely, Michelle M. Customer Service

September 02, 2021

Service Advisor is great. Jordan is knowledgeable and personable. I wouldn’t take my car anywhere else and would definitely recommend Culver City Chevy to my friends More

by kwbgolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. Jordan will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 01, 2021

This is the worst service I have ever received. Your service department needs a complete overhaul and extensive training. The customer should be informed on what is happening with their vehicle and not More

by AHarris
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Miguel Padilla
Sep 03, 2021 -

Culver City Chevrolet responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected, and that you feel as though communication was lacking. At Culver City Chevrolet, we work hard to deliver a quality experience, which includes top-notch efforts all around. You are important to us, and we want to provide a satisfying experience. Feel free give me a call directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

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