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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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October 13, 2021

Top notch service, my dealer in Orange County burned me on my service contract by not making it a gmc approved service and keeping it in house so I had to pay out of pocket to Culver City Chevy. I would h More

by JTt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Jordan and our service department! We strive to please our guests! Thank you for your business and we hope that Culver City Chevy is your first choice for future service. Sincerely, Michelle M. Customer Service

October 11, 2021

Great customer service. I have been there a few times and the service has been consistently great More

by Elridgecavitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Oct 12, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevy! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

October 10, 2021

I was notified of what was needed, the service was performed quickly and everybody was courteous. More

by WOIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevrolet! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

October 07, 2021

I’m very happy with the service, didn’t try sell me something I didn’t need. More

by MILTON.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Oct 07, 2021 -

Culver City Chevrolet responded

Thank you for the review! We are happy to hear you are satisfied with the service you received. We look forward to working with you again in the future! Sincerely, Michelle M. Customer Service

October 07, 2021

The service department tried to scheme me faking a fuel problem diagnosis of my brand new truck. The scheme was trying to charge almost $18.000 through the insurance. Very aggressive and disrespectful crew More

by Matheus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to let us know about your recent experience at Culver City Chevy. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We value your business and hope that you’ll give us another opportunity in the future to show our appreciation. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to me at (424) 258-5224 so we can help rectify this situation. Sincerely, Michelle M. Customer Service

October 06, 2021

Our service representative is always telling us wrong information in regards to our vehicles being ready. On atleast four occasion s we have been told that our vehicle would be ready and it wasn't. The More

by TWEATHERSPOON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Culver City Chevrolet responded

We are sorry you felt your recent service visit did not meet your expectations. We strive to provide the highest-quality service to our customers and hope to have another opportunity to help you in the future. Please contact us me at (424) 258-5224 if you’d like to discuss your experience further. Sincerely, Michelle M. Customer Service

October 05, 2021

My experience here was excellent very quick service very nice polite professional people and I definitely will be coming back! More

by NCINTIVSALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Culver City Chevrolet responded

Thanks for such a kind review! We are happy to hear you enjoyed your service experience with us. We look forward to working with you again soon! Sincerely, Michelle M. Customer Service

October 03, 2021

Very poor service will not go back. Missing part to my truck tiers and said that was on the my truck when I bought it and not happy at all. More

by dorothyme4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Culver City Chevrolet responded

Customer satisfaction is our top priority and I am disappointed to learn we fell short during your service visit. We would appreciate the opportunity to discuss your experience and to hear more about the details of your visit. Please give me a call at (424) 258-5224 so we can help rectify this situation. Sincerely, Michelle M. Customer Service

October 03, 2021

Jordon was very nice she taken good care of me and kept me updated. Great job on the footboards installed I love them 👍🏽 More

by KittyKat 🐱
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who put the footboards on the truck 🛻 they did excellent
Oct 04, 2021 -

Culver City Chevrolet responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Culver City Chevrolet are thankful for customers like you! Jordan will be thrilled to read your comments! Sincerely, Michelle M. Customer Service

October 01, 2021

Great dealership since the management change. Very professional and helpful. My service manager (Luis) was great as well. More

by MEEWAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enjoyed speaking to Jesse A. He was a pleasure to talk to while waiting for my car.
Oct 04, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

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