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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews
Call Service Center (213) 328-2897

1,565 Reviews of Culver City Chevrolet - Service Center

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October 27, 2021

Pleasant the representative she was very helpful nice personality she made sure I knew the status of what was going on with my vehicle More

by deborahmitchell510@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Culver City Chevrolet responded

Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Culver City Chevrolet whenever you have a vehicle need. Have a fantastic day!

October 27, 2021

I was treated very rudely by Ruben Barrera the advisor at Culver City Chevrolet he told me to take my car and get lost More

by Aly.pirani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Culver City Chevrolet responded

Thank you for your feedback as we’re always eager to hear how we can improve our services to the community. We wish to discuss this further in order to gather more details. Please reach out to me at (424) 258-5224 so we can discuss your experience. Sincerely, Michelle M. Customer Service

October 26, 2021

The host Luis, was very kindly and very professional, he took the time for me Very quality service More

by iselamendoza21@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Culver City Chevrolet responded

Thanks! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose us for all of your future car needs! Sincerely, Michelle M. Customer Service

October 26, 2021

Easy to communicate by text. Robert was helpful and on time. I miss the car washes. More

by dany.victory.qdve1c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Report | Print
Oct 27, 2021 -

Culver City Chevrolet responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet, and we love listening to constructive feedback from our customers. Thank you for your business and we look forward to seeing you back again next time! Sincerely, Michelle M. Customer Service

October 23, 2021

Good services happy with the work oil change good people smile fast work clean dealer More

by Martinezjose
Customer Service
Recommend Dealer
Yes
Employees Worked With
Not liste
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Oct 23, 2021 -

Culver City Chevrolet responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again! Sincerely, Michelle M. Customer Service

October 23, 2021

Great work very helpful can answer all questions they are doing an excellent job love it More

by amb3100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Culver City Chevrolet responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Culver City Chevy is thankful for customers like you! Come again soon! Sincerely, Michelle M. Customer Service

October 21, 2021

Everybody was Friendly, Caring and Service oriented. I was amazed by the teamwork that was evident and how efficient they were. My communication started on the phone setting up my service appointment whi More

by Gary Fleishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Culver City Chevrolet responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

Oct 22, 2021 -

Gary Fleishman responded

I have been buying Chevy's from this location for many years and I must say this was the best Service team I experienced. Thank You

October 21, 2021

Jordan was great for communicating and questions and concerns answered quickly thanks for good customer service More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Jordan and our service department! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

October 21, 2021

Everything went well, Miguel took my order within moments of my arrival. Service was completed in a timely fashion. More

by goinggolfing0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience with Miguel and the team. He will be thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

October 21, 2021

Would not come back. Service is not responsive and very unorganized. Would not recommend them. More

by emimarie022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roberto Canche
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Oct 23, 2021 -

Culver City Chevrolet responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully earn your business back. Please reach out to me at (424) 258-5224 so we can discuss your experience further. Sincerely, Michelle M. Customer Service

Oct 28, 2021 -

emimarie022 responded

I tried calling multiple times and left a voice message to call me back. I've yet to receive a call back from you. Judging from my own experience, it's obvious that the entire Culver City Chevrolet does not care about fixing your car issues or about providing customer service. The service department "forgot" to address the known "Shift to Park" issue I initially came in for, which caused me to make multiple trips back to service. When I picked up my car, I had new problems that I didn't have before. I got a Low Tire pressure message immediately after picking up my car for the third time in 2months. I came back and the service advisor admitted that they didn't perform a Tire Inspection which was written on my service receipt. By far, this is the worst customer experience I've ever experienced.

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