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Culver City Chevrolet - Service Center

Culver City, CA

4.3
1,302 Reviews

1,302 Reviews of Culver City Chevrolet - Service Center

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May 02, 2021

Expensive and very slow service quoted me an hour for oil change waited for 2 hours and 40 min many employees not doing much but slow service would never go there again More

by MICHE2108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gudiel
May 04, 2021 -

Culver City Chevrolet responded

Thank you for the review. We are disappointed to hear your sentiments about our service department. Don’t hesitate to call us at (424)216-7438 if you want to speak with us further about the matter.

April 30, 2021

Good job, performed as advertised. Took a bit longer than expected but that's ok. Plan to bring both our Volts in as service is needed. More

by frank.dolce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gudiel
May 04, 2021 -

Culver City Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit.

April 29, 2021

Way too expensive to fix for someone that is collecting unemployment ! And charging me $220 to investigate what's wrong it was the window motor it was obvious ! Wanting to charge $600 for labor is ridiculo More

by robert.g.reynoso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Gudiel
May 04, 2021 -

Culver City Chevrolet responded

It is disheartening to hear that we did not live up to your expectations. We would like to chance to speak with you further about your experience with us. At your earliest convenience, please call us at (424)216-7438. Thank you.

April 28, 2021

Me atendieron bien ruben Barrera por el trabajo que hicieron en el carro I a futuro boy aserle servicio a mi carro en areglar un liqueo de aceite More

by CHERYL23.HF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Barrera
Apr 29, 2021 -

Culver City Chevrolet responded

Eso es excelente. Compartiremos estas amables palabras con Rubén Barrera. Gracias por elegir Culver City Chevrolet.

April 27, 2021

You are taking good care of my Camaro. It is under a goide warranty that had been fully satisfied by the dealership. The service department is easily accessible and you are open on Saturday. More

by MARIANSPIVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gudiel
Apr 29, 2021 -

Culver City Chevrolet responded

Thank you for your positive comments about our service team! We truly appreciate your business. Please let us know how we can continue to help with your car and service needs!

April 26, 2021

Service representative was unfriendly and did not answer my questions about the maintenance of my Volt. Told me to ask maintenance questions to the cashier. More

by Patmacsells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Culver City Chevrolet responded

We would like the opportunity to address your concerns. Please reach out to us directly at (424) 216-7438 when you have a chance. Thank you, and we look forward to hearing from you.

April 25, 2021

I’m quite new to this dealership as the ownership changed within the last 12 mos or so. I only have them this one experience. It went fine. More

by bustag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gudiel
May 06, 2021 -

Culver City Chevrolet responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

April 25, 2021

I approved a quote, which changed because Nissani staff picked incorrect parts: it then increased +10%. The original problem persists. Heartbreak. Disappointment. Buyer's remorse. More

by Abe Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Culver City Chevrolet responded

We’re sorry to hear that you didn’t have a great experience with our team, Abe. We’d like to learn more about your visit. Please contact us at (424)216-7438 so we can hear more about your experience.

April 25, 2021

The Customer Service was BAD! Especially Jordan...RUDE! New Ownership doesn’t even rinse the car off! I’ve spent $65,000 with this dealership! More

by AMBIANCEDESIGN1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Culver City Chevrolet responded

We are sorry to hear of your experience. To contact our manager please call (424) 216-7438. We hope to resolve this quickly. Thank you.

April 25, 2021

Quality service and a very friendly staff. I don’t want to write 25 words. There should not be a minimum word count. More people would fill this out if their wasn’t More

by DRATHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Culver City Chevrolet responded

Thanks! We are so pleased you enjoyed your visit to Culver City Chevrolet! Please come see us for any of your future car needs.

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