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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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October 31, 2021

Disorganized. Lack of mgmt. control over your service dept . Poor customer service. No repair service management. More

by Birdog007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Nov 01, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us. We take customer feedback seriously in order to help better our services. We value your business and hope to have an opportunity to show you our appreciation and take care of any other car services for you in the future. Please feel free to contact me at (424) 258-5224 if you'd like to discuss further. Sincerely, Michelle M. Customer Service

October 31, 2021

So happy we made the choice to move my services to Culver City Chevrolet from Felix. Ruben was attentive, professional and a great listener. Everyone we encountered at the dealership was nice. Great place! W More

by alison kuzmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Culver City Chevrolet responded

Thanks for your feedback, Alison! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again! Sincerely, Michelle M. Customer Service

October 31, 2021

Louis help me with my vehicle and when I tell you everything that xxxx right it was very right I will never ever go anywhere else to receive a oil change I will always go there More

by crystal3511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Culver City Chevrolet responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Culver City Chevrolet are thankful for customers like you! We'll be here if you need us, Crystal! Sincerely, Michelle M. Customer Service

October 30, 2021

Luis was awesome! He was so helpful and knowledgeable. He eased my worries about getting my car fixed and was able to get my car quoted and fixed within a day. He’s a Chevy sales consulting rock star ! More

by Shenifah Dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Culver City Chevrolet responded

Wonderful to hear, Shenifah! We are glad that your service was excellent! We strive to please our guests and Luis is an excellent representation of that! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

October 30, 2021

This is the second time going to Culver City Chevy both time I was dealing with Miguel and he is truly professional on every aspect of my visit. Thank you and see you on the next service Miguel!! More

by Feleke1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevrolet and we hope to see you again soon. Sincerely, Michelle M. Customer Service

October 30, 2021

Ruben was a great help in getting my car serviced. Great sense of humor and very respectful. Will definitely come back for any car needs. More

by Richustle329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Culver City Chevrolet responded

Thanks for the great review! Ruben and our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevy for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

October 29, 2021

To whom it may concern, my oil was changed my tires rotated the assistant who helped me luis he was excellent I appreciate you all. More

by Twinver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Culver City Chevrolet responded

Thank you kindly for the review and the great remarks. We appreciate your business and look forward to assisting you in the future! Sincerely, Michelle M. Customer Service

October 28, 2021

Luis Navarrete was constructive, understood the problem, and worked to solve effectively and efficiently. 5 stars. Everyone else I dealt with on the phone - 4 people - was waste of time, useless, or gave i More

by Magician
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 29, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience. We understand your frustration with these communication issues that you described. Gaining valuable feedback from our customers is important and it helps us improve our services for the future. Please reach out to me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

October 28, 2021

Totally overpriced!!!! 1800 to replace a control panel!!! Charged me 500 + in labor for two hours (if it was even that) of work. A total rip off. YOU SHOULD BE ASHAMED OF YOUR PRICING!!! More

by cfbowen
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to leave this review about your experience in our service department. We're very sorry to hear that your visit fell short of our vision. Please reach out to me at (424) 258-5224 if you would prefer to discuss your experience further. Sincerely, Michelle M. Customer Service

October 28, 2021

Service was fast and honest. They explained everything to me and answered all of my questions. More

by Mrs.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Culver City Chevrolet responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevrolet for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

Oct 29, 2021 -

Mrs.D responded

Yes. It was my first time at this service center and it was not a bad one.

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