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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,565 Reviews

1,565 Reviews of Culver City Chevrolet - Service Center

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November 14, 2021

Had a good and pleasant experience with the customer service rep also the repair was completed expediantly More

by Roland_givens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Culver City Chevrolet responded

Thank you for the great feedback, Roland! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! Sincerely, Michelle M. Customer Service

November 13, 2021

Jordan in the service center is always very helpfull and Pleasant she follow through from start to finish More

by choi04choi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs! Sincerely, Michelle M. Customer Service

November 13, 2021

Culver City Chevrolet started off great Jordan very nice but ever since I got my instrument panel done I've been having problems with my battery not keeping a charge I took it in they said nothing was wrong More

by choi04choi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experiences. We understand your frustration with your dashboard issues and we are looking into the details of your visit. Please give us a call at (424) 258-5224. Thank you! Sincerely, Michelle M. Customer Service

November 12, 2021

Service was fast and efficient much improved from prior visits. I miss the coffee lol More

by aroyston37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevy for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

November 07, 2021

I’ve had to bring in my car for service 3 times for a check engine light. I brought my car in Wednesday and was told it would have it by the weekend. Luis Navarrete has helped me each time. He calls me o More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 09, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us. We take customer feedback seriously in order to help better our services. We value your business and hope to have an opportunity to show you our appreciation and take care of any other car services for you in the future. Feel free to reach out to me at (424) 258-5224 so we can learn more about your visit. Sincerely, Michelle M. Customer Service

November 05, 2021

Kept my vehicle for about 3wks and did nothing to it. Waste of time. Will not be recommending at all. Had to rate 1 start because I couldn't rate Zero stars. More

by m_perez330
Recommend Dealer
No
Employees Worked With
Nov 09, 2021 -

Culver City Chevrolet responded

We are sorry to hear that you were dissatisfied with your service. We strive to offer the best service possible to our customers and hope that we have the opportunity to make it up to you. Please reach out to me at (424) 258-5224 if you would prefer to discuss your experience further. Sincerely, Michelle M. Customer Service

November 04, 2021

Always greeting the customer with a good morning and love the app that updates you when vehicle is ready More

by Bigtmoses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs! Sincerely, Michelle M. Customer Service

November 04, 2021

Is a very professional in this place here attending very good tanks for everything n More

by Raymundo Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Culver City Chevrolet responded

Thanks for your feedback, Raymundo! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again! Sincerely, Michelle M. Customer Service

November 02, 2021

Overcharged me for labor and the service guy even agreed it was more than it was supposed to be but didn't give me money back. Told them my HUD wasn't working then they charged me 225 to tell me my HUD wasn More

by jgomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Culver City Chevrolet responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. We work hard to deliver a quality experience, but we certainly can improve in our efforts and will use your feedback to do so. We appreciate you giving us another opportunity to show you our commitment to an amazing customer experience. Please reach out to me at (424) 258-5224 if you would prefer to discuss your experience further. Sincerely, Michelle M. Customer Service

November 02, 2021

I brought my car to Culver City Chevrolet twice play twice they could not duplicate the problem problem pick my vehicle dropped it off on the 25th of October picked it up November 1st and I had an issue More

by Bettyboop.hamilton03
Recommend Dealer
No
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience. We are very sorry that your recent visit to our service department did not go as planned. We try to offer our customers the best service we can. Feel free to reach out to me at (424) 258-5224 if you’d like to discuss. Sincerely, Michelle M. Customer Service

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