Crystal Toyota

I always hav a great experience in this service department. All employees mentioned are very eager to help and answer questions. Car is always serviced promptly without much waiting. I will cont department. All employees mentioned are very eager to help and answer questions. Car is always serviced promptly without much waiting. I will continue to service my car there, as well as reccommend others to do the same. Alice Maxton More

My check engine light was on and the receptionist said they where booked. I called around and everyone was booked. I called back to make an appointment because crystal is close and I got Anthony. He knew they where booked. I called around and everyone was booked. I called back to make an appointment because crystal is close and I got Anthony. He knew I was upset and got me in right away. Great service and they really listened to my needs. More

Since purchasing my Solara in 2008, I have had excellent service provided to me by Anthony George in the Toyota Service Department. He is very friendly and always accommodating, especially with discount of service provided to me by Anthony George in the Toyota Service Department. He is very friendly and always accommodating, especially with discount offers and my lack of a home computer. It was a very nice surprise to see Toni Marzilli at the service check-in desk when I came in for my last two service appointments. I have known her for many years from my neighborhood in Bound Brook. She is so pleasant and willing to answer questions in person and via telephone. My good experience with Toyota led to my brother's recent lease of a Toyota product and his first servicing this week. He enjoyed talking with Toni and had a good service experience too. Thank you. Joan M. Delle Cave More

Since purchasing my Solara in 2008, I have had excellent service provided to me by Anthony George in the Toyota Service Department. He is very friendly and always accommodating, especially with discount of service provided to me by Anthony George in the Toyota Service Department. He is very friendly and always accommodating, especially with discount offers and my lack of a home computer. It was a very nice surprise to see Toni Marzilli at the service check-in desk when I came in for my last two service appointments. I have known her for many years from my neighborhood in Bound Brook. She is so pleasant and willing to answer questions in person and via telephone. My good experience with Toyota led to my brother's recent lease of a Toyota product and his first servicing this week. He enjoyed talking with Toni and had a good service experience too. Thank you. Joan M. Delle Cave More

THE SERVICE WAS GREAT ,DONE ON TIME AND ALL THE ADVISOR AND MANAGER WERE HELPFUL I ALWAY TAKE MY CAR TO CRYSTAL AUTOMALL ,BECAUSE I TRUST THE DEALERSHIP AND IT EMPLOYEE'S.ALSO ONE MORE THING THAT I LIKE A AND MANAGER WERE HELPFUL I ALWAY TAKE MY CAR TO CRYSTAL AUTOMALL ,BECAUSE I TRUST THE DEALERSHIP AND IT EMPLOYEE'S.ALSO ONE MORE THING THAT I LIKE ABOUT THIS DEALER IS THAT THEY ALWAYS GIVE YOU THE OPTION TO CHOOSE WHAT SERVICE OR OIL'S TO USE IN YOUR VEHICLE More

There were unforseen issues involved with fixing the DVD player on our Toyota Sienna, and Toni Marzilli of Crystal Auto Mall helped us to rectify those issues quickly, courteously, and in a professional man player on our Toyota Sienna, and Toni Marzilli of Crystal Auto Mall helped us to rectify those issues quickly, courteously, and in a professional manner. She also took the time to follow up with us and to make sure that all of our needs had been met. More

I purchased my car at Crystal a while back and they couldn't have been nicer. Everything was explained in full to me in a way that I could fully understand what I was getting and paying for. This par couldn't have been nicer. Everything was explained in full to me in a way that I could fully understand what I was getting and paying for. This particular time I was in for service for an oil change and a tire problem. There seemed to be a little leak in my tire but no one was really able to find anything on a prior visit. I believe it was the Manager of the department himself went to look at it and finally found the tinest pin hole and the problem was resovled. Someone came out during this time to keep me posted as to what they were doing and then again to let me know that they did find something and it was being fixed. While waiting for my repair to be done, my daughter wanted to look at the new cars. A salesman approached us and I made it clear we were not buying just looking and we were here for a service appointment. He was still very nice and answered all of my daughters questions, showed her all the cars she was interested in and was very knowlegeable. When we are ready to buy her a new car I will go back to Crystal and ask for him. I never feel pressured there like I do in other dealerships and I'm always in and out when I go for a routine service appointment. We love our Toyota. More

When I was thinking of buying a car-I wondered if Crystal would be true to the Toyota commitment of excellence. The day I walked into crystal auto mall, I left with a new Toyota Highlander, great financing, would be true to the Toyota commitment of excellence. The day I walked into crystal auto mall, I left with a new Toyota Highlander, great financing, a service contract and roadside assistance. I have used them all. In fact while on vacation we had a flat, far from home. The road side assistance was there in 15 minutes and the work done while we ate dinner. We did have to go to another dealership for a repair.On returning home I had some concerns and Toni Marzelli was so professional and probably one of the best customer service managers I have ever encountered. We discussed our concerns and Toni brought us in to have the car checked. She continues to deliver total customer satisfaction and she is so pleasant. Let's face it --sometimes we may not always be right, but it is good to know--how honest Toni was in solving our problems. I Love my highlander. I was the only one who braved the mountains in the blizzard this year and returned home-safe and sound. My mom loves the back seat and has her own controls when traveling. I have to say that crystal Auto mall and Toni Marzelli are a breath of fresh air when it comes to doing business. I am already looking from my next Toyota (don't tell my husband). I would highly recommend this dealership and a service contract. We all have so much to worry about, let good service be Crystals job! More

My overall experience was mixed. It took 4 months to get my car after order was placed and i was not given the dashboard upgrade for which i was charged 800$. But Lydia, Kirsten and others were very respons my car after order was placed and i was not given the dashboard upgrade for which i was charged 800$. But Lydia, Kirsten and others were very responsive though they did not address my concern for not getting what i paid for. One person in the dealership Kevin was worst to deal with. He kept changing his word, lied blatantly and acted like a typical car salesman you hear about. More

My family and I walked into the dealership and were pleasantly surprized by the quick approach of Mr. Mohammed Ali. During my visit I did not experience any pressure and was given time to consider all pleasantly surprized by the quick approach of Mr. Mohammed Ali. During my visit I did not experience any pressure and was given time to consider all my options in buying a new automobile. I bought my new camry the following week after doing some research and finding out the staff at Crystal were being 100% honest with their price quotes. Since then I have recommended my salesperson to my sister-in-law and a co-worker. This was by far the easiest and pressure free transaction while buying a car. Keep up the good work!!! You have earned a loyal Toyota customer. More