Crystal Toyota

Hello, I went to Crystal Auto Mall looking for a good deal. But what I got was a great deal Amr Elsayed was my sales rep. He and I worked out a deal within 20 minutes. Mr. Amr Elsayed displayed excellen deal. But what I got was a great deal Amr Elsayed was my sales rep. He and I worked out a deal within 20 minutes. Mr. Amr Elsayed displayed excellent customer service. Through out the deal Mr. Elsayed never tryed to get more out of me he respected my budget and worked to hard to completely satisfiy me and my family. Employees like Amr Elsayed and Anthony from Finance were excellent. I will be returning after my lease term is up. Thank you for a great shopping exprience!!!!!!!!!!!! More

My fiance and I brought our car in for service and we were greated by Toni the Cutomer Relations Manager. Which set the tone for what a great experience we had at Crystal Auto Mall.. we wer not pushed to were greated by Toni the Cutomer Relations Manager. Which set the tone for what a great experience we had at Crystal Auto Mall.. we wer not pushed to have any other services that we did not need and our service was done in a timely fashion and performed very professionally. I would highly recomend this dealership to friends and family and will definitely be a repeat customer as we are planning on purchasing another vehicle soon from Crystal.Thank You to all of you at Crystal. More

My husband and I had a very positive experience at Crystal Auto Mall. Everyone there was very friendly, knowledgeable and we were given a very good price on our new Toyota Prius, which we love. Crystal Auto Mall. Everyone there was very friendly, knowledgeable and we were given a very good price on our new Toyota Prius, which we love. We have been to many car dealerships in the past and this is the best experience we have had. We are recommending Crystal Auto Mall to our friends and family and look forward to our continuing relationship with this dealership. Thank you for your warm, friendly and excellent customer service. Sincerely, Brian and Linda Silversmith More

I got a Corolla at Crystal Auto Mall. At the time when I got a Corolla at Crystal Auto Mall. At the time when people were crying about sudden acceleration, I was experiencing sudden deceleration.The car I got a Corolla at Crystal Auto Mall. At the time when people were crying about sudden acceleration, I was experiencing sudden deceleration.The car would have slight hesitations, I would step on the gas and the clutch would disengage and hang up.The free engine then reved to 3000rpm's. This all should show in the computer; it did not!It was dangerous, but was infrequent. According to the data base no one in the country had experienced such a thing.I was between a rock and a hard place. Service at Crystal would have fixed it if they knew what it was or actually saw it happen. I was upset but refrained from being abusive. Perhaps someone else might remember it differently but that's the way I remember it. So we had a meeting between me the service agent and the Relations manager. Everyone dug their heels in, they had a system that says nothing and I had my word and the truth on my side.I speculated about RAM memory being over loaded and not another task being unable to happen. A good idea that would explain a lot, but we couldn't prove it. I objectively stepped back from the fight and said that if I had been real nasty but then they found the problem I knew what they would do, they would fix it.I reminded them that when the floor was soaked with water they didn't just dry it out. I got a loaner and a new rug. The Customer Relations manager Toni Marzilli bet on me and the next day I got a call where she told me she authorized a new computer. It's been 6 months or more not even a xxxx up. I consider it fixed. Three cheers for Toni Marzilli and Crystal Auto Mall. More

Tony Marzilli is a friend of mine and when she heard I was looking for a car she said come to Crystal auto and I will have someone help you.I took her up on the offer called her on my way in and she set m was looking for a car she said come to Crystal auto and I will have someone help you.I took her up on the offer called her on my way in and she set me up with Mohammad...I have to say he is wonderful to deal with in addition to all the others that were involved. I had a great experience and wanted to let you know I will refer Crystal auto to friends and family. My nephew has a toyota and comes to your location for service and always receives top notch service and leaves very happy and I am sure that i will feel the same. I am very happy with my car and I know I will receive great service.. thanks again to Tony and Mohammad...I love love my car. More

I bought a 2011 Toyota Rav in November. I had a satellite radio and navigation system installed a couple of weeks later. Unfortunately, no matter how many times I have returned (approximately 5 satellite radio and navigation system installed a couple of weeks later. Unfortunately, no matter how many times I have returned (approximately 5 times so far), they can't seem to get the satellite radio to work properly. During the day, it's great, however at night when I try to listen to satellite radio my display says "No Device". This doesn't happen every night, but probably close to 75% of the time. The Service Dept. has even installed a new radio but the same thing keeeps happening. It's frustrating to be paying for a service I can only use during the day and to be going back and forth to the dealer on a weekly basis. Toni has been great and has gone above and beyond to help me with this problem. I can't say enough about her persistence and work ethic to make me a satisfied customer. I'm sure (and hope) in the near future this problem will be rectified. More

I have been a loyal customer for over 8 years, now on my 3rd lease with Crystal Auto Mall. Both Kevin and Richard have been very helpful, courteous and easy to work with. My experience at Crystal Auto Ma 3rd lease with Crystal Auto Mall. Both Kevin and Richard have been very helpful, courteous and easy to work with. My experience at Crystal Auto Mall has always been pleasant. I was amazed regarding the turn around time on my new leased vehicle sealed the deal and picked up the car the same day, no hassles. More

There were issues with the electrical system in the 2007 Mazda 3 I purchased at Chrystal Auto Mall. It was, admittedly, a very unusual circumstance, in that the car had had after-market work done to it by Mazda 3 I purchased at Chrystal Auto Mall. It was, admittedly, a very unusual circumstance, in that the car had had after-market work done to it by the original owner. Unbeknownst to me (and, I believe, to the dealership itself), this work had not been done very well, with the result that the same problem kept occurring with the car (the power locks would stop working). The Mazda service department at Chrystal made the repairs promptly, and made every effort to help me out with my problem. In particular, Matt Hoff was extremely helpful, and really helped me make the best of the situation. Ultimately, I traded-in that car for another Mazda (also at Chrystal). Although I certainly wasn't happy about the unxpected electrical problems, Matt Hoff made me feel confident that Chrystal would take responsibility for the problem, and would do everything in their power to make things right. Obviously, I trust Chrystal to do the right thing when it comes to their customer service, because I stayed with them when I traded in the 2007 Mazda 3 for the 2008 Mazda 3 I now own. More

We had an issue with our rear door not closing properly which resulted in it being damaged. Toni was able to take care of it for us with excellent results. I would recommend this dealer to anyone with a which resulted in it being damaged. Toni was able to take care of it for us with excellent results. I would recommend this dealer to anyone with a Toyota Automobile that needs servicing or body repair work. More