Crump-Reese Motor Company

This dealership is always friendly, knowledgeable, keep me informed and do an amazing job! I always appreciate the customer service and great work they provide. I always know I'm in good hands when I'm a me informed and do an amazing job! I always appreciate the customer service and great work they provide. I always know I'm in good hands when I'm at Crumps whether I'm purchasing a vehicle or having something repaired! More

They are horrible when it comes to services. They are untrustworthy when it comes to knowing if they actually did the job correctly or at all. They are careless and I would never take a vehicle They are untrustworthy when it comes to knowing if they actually did the job correctly or at all. They are careless and I would never take a vehicle there again. They have almost cost us thousands of dollars if it wasn't for us knowing about vehicles. They really need to have a discussion with their technicians about respecting vehicles and paying attention to simple tasks. Layne is the only reason we went to crumps because he has always helped us out when the technicians screw up but now that he is gone, we will never be taking a vehicle to crumps again. More

They didn’t do the job right the first time. So I had to make another appointment and be another day without my car. So I had to make another appointment and be another day without my car. More

Took many phone calls to get an oil change appointment on hold several times was told half hour wait was almost an hour hold several times was told half hour wait was almost an hour More

Nate and his crew always do a great job and provide outstanding service. They have a great depth of knowledge and are helpful with all inquiries. outstanding service. They have a great depth of knowledge and are helpful with all inquiries. More

They do a great job I have only had 1 issue and that was not getting my truck done the same day but understand things happen sometimes but would not take my vehicles anywhere else. not getting my truck done the same day but understand things happen sometimes but would not take my vehicles anywhere else. More

They get me in when I need some thing done and it done in good time treated good good time treated good More

Looking to buy a 2024 Acadia, salesman had only 4 months experience. Other salesman laughed at the poor kid. He wasn't a salesman. So we left. The service department messed up my air filter box, by string experience. Other salesman laughed at the poor kid. He wasn't a salesman. So we left. The service department messed up my air filter box, by string out the screws to attach the top cap of the air filter box. Brought it up to the service writer, but he couldn't have cared less. More

Drove over 6 hours to purchase a truck. Asked that it have the codes read to be sure there were no issues. We test drove the truck around town and ever Seamed to be fine. Once we hit I-15 a Asked that it have the codes read to be sure there were no issues. We test drove the truck around town and ever Seamed to be fine. Once we hit I-15 and went over 60mph or so the check engine light came on. At this point we were less than 10 miles from dealership. We called them and was told that the “additional warranty on page 6 of the document package would cover this.” We traveled to Idaho falls and stopped for fuel. Called dealership again and was told same story, it’s covered by warranty. “Just take it to a dealership and then call that number”. We decided to have the ford dealership in Idaho falls look at it. Their opinion was that they cleared the codes without fixing the issue. They cleared them. Check engine light was off and as soon as we were back on highway it came on again. Called and was transferred to Mr. Peterson who was absolutely no help. He admitted that the warranty on page six only covered major repairs like the engine for example. We were able to return the truck to them and they would “look at it. But would not pay for repairs’. I sent him the codes from Ford dealership in Idaho falls. Once home we had the local Ford dealer pull codes and same thing. He told me that we were offered an insurance but declined. I took the way he said it as that they knew there was an issue and we declined their insurance so tough luck to us. Very unwilling to look at the vehicle that we strongly believe as does two different dealerships, the codes were cleared no repairs and they knew it. Mr. Peterson gave me his cell and I sent the codes and estimates to him directly with no response. I’d take your Business elsewhere. I didn’t read reviews and paid for it. Look at the negative reviews and the same theme pops up. Buyer beware of crump-reese. Should be Chimp Reese More

They are fast and got my truck fixed with multiple repairs in a timely manner repairs in a timely manner More