Crown Subaru

Surprisingly Good Experience I tried to buy a new Subaru from Kelly a few years ago and had a terrible experience. The person I was dealing with made me so mad I walked out in t I tried to buy a new Subaru from Kelly a few years ago and had a terrible experience. The person I was dealing with made me so mad I walked out in the middle of the conversation and wound up going to a different dealer and brand. I was in the market for a new car again and avoided Kelly for a while based on my previous experience. After striking out with some dealers out of the area, I cautiously decided to give them another try. The second time around was the complete opposite from the first. I got a quote on a Forester over the internet. They gave me a reasonable price to start negotiations so I went to the dealer to negotiate with the internet salesman, Keith, in person. He was very friendly and knowledgeable. Within about 30 minutes, we had a deal. Everything went smoothly including the financing and paperwork. They also gave me more than I was expecting on my trade-in. On a side note, the vehicle came with nitrogen filled tires. I don't know if they come off the truck like this or if Kelly does it. I personally am not a big fan of Nitrogen for the sole reason that I have to take it somewhere if the tires pressure ever needs to be adjusted rather than airing them up with my compressor at home. The positive is there wasn't any additional charge for the nitrogen and I was told Kelly will give free fill ups although I haven't had the need to yet. More

I was in the market for a new WRX. I called kelly and told them i had a paper from USAA for a car buying service and a price i wouldnt pay any more than. He told me, "sorry we dont do that.." I saw they told them i had a paper from USAA for a car buying service and a price i wouldnt pay any more than. He told me, "sorry we dont do that.." I saw they had a used WRX there and went in to test drive it see how i liked it. Wasnt really looking for that one since it was used, good thing too bc the price they wanted for used with 11k miles was 4 thousand more than i paid for my new one from stivers in decatur GA. Last straw was when i went to stivers and they said sure no problem you can have one for that price! lets get the order in today! Went home and was curious so i called kelly and told them that i had a wrx i was gonna order but would buy it from them and save myself the two hour one way trip to stivers if they could match the price. This is a gaurentee sale BTW... he says begrudgingly, "hold on... lays the phone down on the desk to go back to another conversation he was having, no hold, heard him talking, left me like that for so long i hung and called back the dealer receptionist to xxxxx about how they lost a potential sale.. All she could say was well he is busy you want to call his office again? haha really?! They honestly act like they dont need your business and they wont work for it. More

I would like to buy a Subaru in Chattanooga, but I just can't. I got my last Subaru in Atlanta and I'm afraid I will have to do so again. 1. Every other dealership was having tent sales on labor day, but can't. I got my last Subaru in Atlanta and I'm afraid I will have to do so again. 1. Every other dealership was having tent sales on labor day, but Kelley was closed. 2. They had no WRX, one Forester, and thirty nearly identical Outbacks in stock. No stick shifts. 3. I called to confirm they had a particular car in stock, only to discover it was untrue when I showed up for a test drive - twice. 4. They are just unfriendly - a strange trait in a car salesman. 5. I'm a man, but I don't appreciate misogynists. More

My experience with Kelly Subaru can be described in one word: Horrendous. Upon dropping off my vehicle after a major engine problem had occurred the service department was very distant in their tone and m word: Horrendous. Upon dropping off my vehicle after a major engine problem had occurred the service department was very distant in their tone and made it seem as though I was inconveniencing them by bringing my car in for service. I called several days after dropping the car off only to find that they hadn’t even started disassembling yet. Several calls back and forth were made only for hollow promises for a completion date. It seemed like they were wasting my time and with labor charges at nearly 40% of the bill that was not something I took kindly to. When I finally did get to pick up my car I was dismayed to find it with an empty gas tank, a dead battery, completely filthy, and without the front bumper put back on it. After spending over $10,000 in service this year alone I was shocked to find not even the slightest resemblance of customer appreciation. After paying for their so called “service”, the technicians proceeded to stand and watch as I put the bumper back on myself in the parking lot. I would rather drive 3 hours away to another certified Subaru dealer than come back to Kelly Subaru. More