Back

Crown Subaru

Chattanooga, TN

4.9
989 Reviews

900 Riverfront Pky

Chattanooga, TN

37402

Directions

By Type

Showing 989 reviews

August 13, 2021

Matt White at Crown Subaru is knowledgeable, professional & courteous. I went in for a 60k service. Me and my car were well taken care of!! More

by Tracy.a.brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt White
August 11, 2021

Salesman was excellent and knowledgeable. He took me through a thorough drive experience that was detailed for the exact model I was test driving. Thanks More

by Jesse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Standridge, Danny McVay
August 11, 2021

I was very well pleased with my experience buying a Subaru thanks to Mickey Dorsey. More

by Clcc2468@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey
August 08, 2021

Megan was awesome---she made the entire process easy, fun and painless. I love my Subaru, and Crown is THE BEST place to buy a car. Everyone takes extra time and care to be sure that the customer is treated More

by Clrivers9014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Megan Scollin
August 07, 2021

Mickey Dorsey was very knowledgeable about the entire car. Every question I asked he answered, even ones I did not ask. Great car great dealership. Go see Mickey!! More

by Buckner1007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey, Bill Newberry, Steve Gordon
August 06, 2021

Crown Subaru of Chattanooga - incredible place to buy a car More

by KJA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Dorsey, Brian Ware, Steve Gordon
July 30, 2021

We were traveling to Chattanooga from Maine when our beloved 2010 Subaru Outback finally breathed her last breath after 204,000 wonderful, adventurous miles. We thought we would be stranded! The whole More

by Sprak5150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt White, Steve Gordon, Megan Scollin
July 26, 2021

Took my Subaru in for my car stalling and tachometer jumping like crazy. They told me they fixed everything and charged me $500.00 picked my car up and it’s doing the same exact thing. How could they te More

by pbaron2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Cook
Jul 28, 2021 -

Crown Subaru responded

Mr. Baron. We appreciate your review but are concerned by it. Our records show that your last service visit was 4.23.2021 and we have no records that you have contacted us with any issues since then. I have tried to call you on the cell number we have on file. Would you kindly call me at the dealership at your earliest opportunity so that I can assist you? Sincerely, Desmond Hagan, Service Manager

Jul 28, 2021 -

pbaron2 responded

As I told your service rep when I spoke to him on the phone. I explained to him to make sure the car is fixed because the car was being loaded on a car carrier the next day . Why did the tech ignore the main problem of why I brought the car in? I told the rep what was wrong with the car and he writes down something else on my sheet. I paid for a diagnostic and was not given one. I was told that what ever the tech did to my car corrected the problem and did not. The car was exactly the same when I picked it up. The can needed to loaded on a carrier the next day to be transported out of state. So it makes no sense to talk to crown Subaru. You can’t do anything for me. You want to ship the car back to the dealership ? What I’m saying is how can you say the car was fixed when the tachometer is jumping all over the place. You have to be blind not to see there’s a problem. So being out of state with the car I took my complaint to Subaru customer care. The end result was to take the car to another Subaru dealer and pay again to have the car fixed. So I’m looking for you to do anything at all. You ripped me off. Your not going to do anything anyways. Just use the excuse. Well I can’t do anything if I don’t have the car. It was stressed to your service rep to make sure the car is fixed. I asked about everything and was told it was fixed. So you got me. That’s ok. Subaru has not been good to me. That’s ok..the car now is a talking point when people get in my car for a ride. They ask why my car runs so bad. And I tell them. Crown Subaru says this is fixed ! I ask. Does my dashboard looked fixed. The tachometer is going crazy.

Jul 29, 2021 -

Crown Subaru responded

Mr. Baron. We understand your frustration but, since you have contacted Subaru directly it is now out of our hands. Sincerely, Desmond Hagan, Service Manager

July 25, 2021

Megan was fantastic!! She took so much time to show me how to work the car! I look forward to being able to go over all the car Hager’s with Bella as well. More

by Leslie.h.spence
Recommend Dealer
Yes
Employees Worked With
Megan Scollin
July 24, 2021

My sales agent, James Green, and the rest of the staff went above what was expected to ensure I received superior treatment while choosing my vehicle and going through the purchasing process. They made w More

by jana.preston13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Standridge, James Green
...
77
...